Interactive Visual Aids for Pharma: free checklist Posted on November 8, 2022 by Andrii Nikulin Engaging, consistent, interactive. Are these the 3 main pillars of your eDetailing strategy?It is hard to imagine a workflow without presentations during F2F calls or remote visits. But what is the percent of success? Commonly, more than ½ of IVA are underperforming, just smashing all the efforts away and wasting marketing budget.We know how to solve this problem and move doctors from being ‘informed’ to ‘influenced’ with genuinely engaging presentations.Check now how efficient your visual aids are for free – and see your brand prescription rates go up!
Key Takeaways From the Digital Pharma East 2022 Conference Posted on November 3, 2022 by Andrii Nikulin For many years now, the Digital Pharma East conference has been one of the most innovative digital marketing events for the life sciences community, and this year’s conference was no exception. Everybody who attended the event was inspired, engaged, and educated through a series of lectures, case studies, panel discussions, and much more. Our very own Oksana Matviienko, Regional Director, and Maryna Alekseychuk, Head of Strategic Accounts, attended the conference and summarized some of the key takeaways we would like to share with you today. Feed the Omnichannel Marketing Machine With Modular Content For healthcare marketers to have an omnichannel approach, they must first understand what that entails — and what it means for their brand. Within the pharma landscape, omnichannel marketing is the integration and cooperation of the various channels organizations use to interact with the customer to create a consistent brand experience. To create an effective omnichannel marketing machine, you, first and foremost, need to have the content to make it happen. Companies need to adjust how their content is created to have a continuous supply of content to feed into the system. This is where modular content comes in. To give you the Reader’s Digest version, modular content means pre-approved blocks of content or modules used to create marketing assets. These modules can be reused and automatically updated across channels and aligned with channel-specific attributes and structure with no changes for MLR approvals. There are many benefits to such an approach. You can reduce time-to-market, achieve higher levels of personalization, and lower your costs, all while increasing efficiency. If this is something you want to implement in your business, be sure to reach out to us so we can provide you with a consultation on the best ways to get started and create modular content geared toward your specific needs. Monitoring the Performance of the Assets You Create In the previous section, we talked about creating content, but you also need to constantly monitor key metrics to understand how well you are doing and what impact your content is having. For example, you need to know how much content you are creating, how long it takes you to create each asset, the engagement level, and many other things. At the conference, we learned that 59% of HCPs receive only one asset, or tactic, within a quarter. If you can send out at least three tactics, you can increase your value 5X. If you want to optimize your assets’ performance, you need to assess their historical performance. This can be done by: Monitoring the entire ecosystem of HCP addressable marketingLooking at the performance of each asset and how they work togetherAnalyze the incremental impact at the content levelAssessing the results by various HCP audience segments Viseven is Ready to Help You Create a Robust Omnichannel Marketing System We were thrilled to meet everybody at this year’s conference, and we hope you enjoyed the goody bags we handed out, especially Picasso, the wooden interlocking puzzle. If you have not already done so, be sure to share how well you completed the puzzle on social media with the hashtag #modularcontent. If you are looking to implement modular content and would like to know about our capabilities in this space, please fill out the form below — our experts will reach you out shortly.
7 Biggest Challenges in the Pharmaceutical Industry Posted on October 26, 2022 by Andrii Nikulin Over the past couple of years, there have been many pharma company challenges. The global pandemic created an unprecedented demand for vaccines, shut down many clinical trials, and resulted in a worldwide PPE shortage. And now, almost at the end of 2022, the industry is still scrambling to catch up. The pharmaceutical industry still faces significant challenges and is looking for innovative solutions. Below are five of the most significant pharmaceutical industry problems. Supply Chain Disruptions When we go to a hospital or visit a doctor, we expect the drugs we need to be there waiting for us. It’s hard for us to imagine that a hospital might tell a patient that their treatment needs to be delayed because of a medicine shortage or they are simply unavailable because of logistics challenges in pharmaceutical industry. Unfortunately, this is the reality we are living in because of pharma supply chain challenges. It should be noted that these problems existed even before the recent pandemic, and the economic challenges for pharmaceutical industry made shortages even more acute. When everything is running smoothly, the economics of the global supply chain can bring in a lot of profit, but when it fails, the human cost is enormous. In fact, some basic essential medications that are used every day in ERs and outpatient clinics have been in short supply. Invest in software While managers at pharma companies are always looking to improve processes to increase efficiency, sometimes technical contingencies might cause a delay in the entire pharmaceutical sector. Therefore, to reduce the challenges of their pharmaceutical supply chain, they changed their strategy and made the most use of the resources available. While we are in the midst of a global digital era, companies need to invest in monitoring software to enhance efficiency. Such software will help you see the location of your product in the supply chain, which can help predict potential problems. Need for Qualified Professionals The lack of qualified professionals is one of the biggest problems in pharmaceutical industry. When we say a qualified workforce, we are talking about the people performing technical and intellectual work requiring extensive knowledge in a certain field. In fact, the productivity of an industry depends on the qualifications of the employed workforce. A qualified workforce that can be relied upon is one of the essential elements that will help ensure a promising future in the pharmaceutical industry. The pharma industry needs workers with the necessary knowledge, skills, and experience. There needs to be more investment in a highly-qualified workforce to continue progress. Training the workers will allow them to obtain the necessary skills to perform their daily tasks correctly and efficiently and will also help fill in any gaps in skills they may have. Challenges Reaching Healthcare Professionals (HCPs) Working with HCPs is one of the biggest challenges in pharma marketing for many reasons. First, there are not that many targeting opportunities available, and the few capabilities offered by some publishing platforms are only based on geography and specialization. But marketers need targeting capabilities to be based on their prescription behavior and formulary access. The healthcare market is complicated and involves many stakeholders, like care providers, insurers, and consumers. Everyone has a say in deciding which product or service to adopt. This complexity offers a challenge to HCP marketers as they create an effective marketing strategy for healthcare professionals but struggle to make it work. In addition, it’s also difficult to reach a critical mass of physicians and achieve business goals. The changing market dynamics make it hard for marketers to formulate the right strategy for marketing to healthcare professionals and forge connections with them. At the best of times, a marketer’s reach to HCPs is fragmented and lacks engagement. While a company’s web pages may be considered promotional and disbelieved as a policy by HCPs, scientific journals may not always be open to carrying their message. Marketers certainly need to be aware of the challenges for healthcare professionals and aim to provide solution to these issues. Collection and Analysis of Large Volumes of Data Data has become one of the essential elements and assets a company has. Within the pharma industry, data refers to all of the data entered by a company’s representatives or generated by machines. It is also worth mentioning here that data collection, in general, has become a critical element for companies across industries looking to gain an advantage over their competitors. However, the importance of this data lies in a company’s ability to conduct the needed data analysis to guide its decision-making. Within the pharma industry, many risks exist concerning drug approval, quality control, and the supply chain. To overcome these challenges, operators in the pharma industry need agile tools to gather and manage data effectively while creating action plans. Companies can collect data at several levels, such as maintenance, production, and quality service—all of these need to be digitized and then exploited to resolve operational challenges in pharmaceutical industry. Also, data collection needs to be planned. Planning will help prevent wasted resources. Whether you decide to proceed with continuous improvement or to set up maintenance planning, the collected data needs to be stocked and studied. Increased Transparency Increasing the level of transparency has always been a topic of debate. Research and development is a proven way of getting more insights about processes, the people behind them, and how the results are attained. In addition, we have seen clear public support and interest in the pharma industry during the pandemic, and it was necessary to communicate this openly to the world. Much effort has been put into sharing more information about clinical trials while keeping information about patient identity confidential. The data from these trials have a lot of value. It paves the way for great advances in science and medicine. Therefore, in the future, there needs to be a way to collect and review information systematically and objectively by a third party so the research process can be more productive. While the vaccine was being developed, the industry found it difficult to display clinical trial protocols openly. I prevented people from understanding the types of studies performed and comparing various companies developing a potential vaccine. There has also been a lot of discussion surrounding drug availability in which the industry has usually decided to bet on more equitable and comprehensive access. Also, medical discovery, development, and delivery are processes that can’t be performed without collaboration and dialogue with patients. For this reason, many organizations have decoded to reveal the value transfers that they have committed to health organizations. In addition to this, drug availability is not only the responsibility of the pharma industry since decision-makers are the ones who have the final say on whether or not a particular medication enters the market of a country. In turn, the people and patient organizations drive the decision-making in the countries. Resistance to Change Resistance to change is one of the key challenges facing the pharmaceutical industry today. The pharmaceutical industry can be resistant to change for several reasons. Change can be difficult to accomplish due to management resistance to significant alterations in operations. The industry is also highly regulated, which means any change made can be expensive because of the need for revalidation. Due to pharma manufacturing challenges, some manufacturers might prefer to stick to paper records because doing so makes it easier to mask errors. It can help overcome some of the challenges in pharma manufacturing. In many cases, the price and burden of compliance have resulted in solutions not being adopted. It’s essential when suggesting the replacement of any paper-based system that ROI is presented clearly to all parties involved. While it may seem evident that replacing a paper process with a digital solution should result in efficiency gains, many may not see it that way, especially people that have been performing their job the same way for years. Technology must be presented with a roadmap that allows the entire organization to grasp the benefits that will continue to expand efficiencies and integrate previously disparate data and department processes. Up-front costs for compliance and time spent on system implementation must never drive a decision to move forward with a new solution. The long-term benefits of adopting new technology must be the driving force behind adoption to resolve the technology challenges in pharmaceutical industry. Fear of change In addition to this, there is also a fear of change. We commonly hear the phrase, “well, that’s the way things have always been done.” Be the driver of how tasks will be accomplished in the future. The time, effort, and costs associated with keeping a legacy system running are an investment into a depreciating asset versus a platform to help expand and simplify, ensuring ROI. Change is a good thing when presented the right way. Our job as stewards of the business is to ensure that we make change a more comfortable and incremental process when adopting new technologies. Once we reduce the fear of change, the ability to innovate and adopt will become the culture to ensure technological progress. For example, the immediate reward for adopting something as simple as an electronic logbook can be seen in reductions in overhead, gains in efficient quality reviews, and speeding up batch processing. Other advantages can multiply exponentially upon expansion. Data Security One of the most significant regulatory challenges in pharmaceutical industry is how data is stored and managed. Cyber threats to the pharma industry make them prone to identity theft and evolving attack vectors. As organizations focus more on digitization, more of their valuable data gets stored online, making them a bigger target to cyber criminals. Pharmaceutical companies also have a vast number of devices collecting health and patient data that is stored online. They use tools like big data and the Internet of Things (IoT). One of the biggest pharma industry challenges is that this increases the risk and makes it more critical for organizations to introduce security and privacy by design. Privileged access (PA) is the process of designating higher access levels to specific files or systems. It enables organizations to secure applications and IT infrastructures, run their business more efficiently, and ensure their sensitive data and most critical infrastructure remain confidential. PA can be applied to human and non-human users, such as applications and machines. The 2020 Cost of a Data Breach Report found that the average total cost of a data breach was significantly higher for the healthcare and pharmaceutical industry compared to less regulated industries such as hospitality, media, and research. Therefore, pharmaceutical companies must have a thorough cyber security policy in place to protect those digital assets. Solving Today’s Pharma Challenges Requires Modern Approaches Many experts have a question: what is the biggest challenge that is facing the medical field today? But as we have seen from the information above, a wide range of issues need to be addressed. Pharma companies need to deal with several challenges that affect one another. Yet, at the end of the day, they need to be addressed holistically to be solved efficiently, quickly, and effectively. The weakest link in this chain can affect critical aspects of a product, which means that meticulous and expert pharma quality engineering is essential to ensure flawless execution, achieve regulatory compliance, and assure quality peace of mind. Viseven is diligently working to help resolve the challenges facing the pharmaceutical industry 2022. We are helping companies in the pharma industry improve their business relations with HCPs through our CRM and CLM solutions. Our omnichannel services enable pharma companies to clearly see the impact of digital activities on general company goals, which can be built via monitoring customer loyalty and estimation of brand knowledge levels among HCPs for specific periods of time. Fill out the form below to contact us today and learn more about how we can help you.
Pharma Marketing Transformation Posted on October 7, 2022 by Andrii Nikulin Who likes being obviously marketed to? Especially when there are more interesting things to do on one’s mobile? The need for marketing transformation has always been there, and now it’s felt even more strongly. Pharmaceutical companies want integrated solutions for more personalized communication with target audiences – and tech gives them a chance to engage patients. This eBook from Viseven Group discusses the ways to achieve that. You’ll see how mobile apps win hearts and minds – and how you can create them with ease. In the next section, three dominant views on patient centricity are analyzed – and the burning question of why only 1 in 20 patients actually feel that centricity. Read on to find how you’ll establish your competitive advantage and keep pace with your customers’ digital habits; finally, there’s a brief but comprehensive guide on perfect digital presentations to treat your audience.
How to Create Rep-Triggered Emails to Expand your engagement with healthcare professionals Posted on September 22, 2022 by Andrii Nikulin Targeted and automated email campaigns are still one of the most honored sources of marketing that brings real value to HCP engagement for the last decade. They are the primary force among other communication channels in marketing. Therefore, we are up to plunge into the subject. Pharma email marketing: what is rep-triggered email and how is it different from a broadcast? A little bit of rep-triggered email definition (or approved) and broadcast (automated) emails: Rep-triggered (in such well-known systems as Veeva, ‘Approved’) emails are targeted and personalized (only to one client). Medical sales reps use this type to send welcome emails or follow-ups with presentation shows or other customized information. These emails widen alternatives for customers to interact with credible approved content efficiently with timely and coherent follow-up material given by pharma reps. Broadcasts (automated) emails are addressed to the whole HCP segment (for mass mailing). Such emails allow to reduce expenses on digital marketing and in its turn bring cost-effective customer engagement to bigger categories of customers. Here is more in-depth information. Broadcast email campaigns A kind of correspondence sent to a wide array of customers by a marketing team: it is not customized, so it is relevant for the whole HCP segment broadcast emails give generalized and complete information regarding the brand to medical professionals. It covers a sustained number of audiences bringing medical and commercial updates. give a big advantage to pre-define and get email approved in advance. Rep triggered email campaigns Despite specific materials of any kind you are filling in your campaigns, they should be pre-defined and pre-approved as far as you communicate with a person. To deliver your message to your specific audience, you should be keen to move on with a personalized approach in your outreach. Types of triggered emails could be utilized by medical sales rep as: welcome or post-visit communications (invitation or follow-up) part of the Patient Support Program scientific articles and professional information e-learning: invitation, information about courses You can directly use a CRM application to send approved content through email providing the HCPs with customized sales messages. It allows the building of tailored digital communication for long-term relationships. At present, almost 37% of HCPs utilize social media networks to be in contact with colleagues, pharmaceutical representatives, or patients. Roughly 57% of specialists report their intentions to use them in the future. Why is it important to use email campaigns in omnichannel pharma marketing? The omnichannel approach, in short, has given a series of new opportunities for marketing, especially, the ability to create relevant customer experience as one inseparable while making it as flat as a pancake both online and offline. Does it sound like something promising? Many market players confirm it. At the same time, it remains a bit of a challenge. The omnichannel approach in the pharma industry is a kind of delicate needlework, meaning that customers have to be continuously involved through a variety of communication channels regarding the company’s product, services, or other messages. Despite its massive work on planning and delivering huge amounts of content, rep triggered email is a great way to inform your clients about your latest news and deliver your key message directly. It is not surprising that pharmaceutical email marketing is still a bit of a rough stone, meanwhile, research shows us its productive approach in great numbers. How to push forward a brand plus upskill your HCPs at once: Top 5 tips for an outstanding: 1. Shooting targeted rep emails You can increase email relevancy through personalized and approved email campaigns to build up customer relationships and personalized marketing, which would provide you with an opportunity to carry on customer loyalty and magnify brand recognition. Sales managers would smoothly fill the gap and improve HCP outreach with this brand-new content approach. 2. Timely communication with target audience It allows the announcement of new medicine updates via rep triggered emails as well as covering those physicians who are hardly available to catch up by rendezvous or visit the website for required information. 3. By deeper impact Such channels as personalized email marketing campaigns enhance communication by combining diverse channels, such as live meetings, online conferences, messengers, presentations, and a coherent experience for customers. 4. Evaluate the quality You can always track customer attention to your HCPs email campaigns by checking the reaction of recipients. It opens a road to make the content more personalized and up-to-date to meet clients’ needs. This marketing strategy allows evaluating open rates, click rates, the number of unsubscribes, etc. This metrics system provides a completed image of letter campaign efficiency. 5. Supply only applicable content Boost product recognition by approved email marketing messages to educate your customers. This way reps can build long-term relations with physicians as well as retention strategies. How to proceed with triggered emails? Best practices What about keeping effective communication with HCPs? The answer is to allocate an effective software for pharmaceutical email marketing that allows sending approved content to boost communication with medical professionals. And that is it, here is a solution in the air that works like that: eWizard platform is a tool for omnichannel marketing that coincides with the main content rules in the pharma industry. eWizard would come in handy for marketing specialists when they need to create, update or localize content as a sole proprietor or as a company. This platform is a multichannel content creation software that supplies rapid, smooth demanded content. commercial and medical compliance workflow MLR review and approval one-click delivery to any system global-to-local re-use There is also an Email Templates option in eWizard that gives means to create and edit industry-segmented email templates and distribute them for marketing campaigns through one of the in-built mailing providers. So it is a universal tool for rep triggered emails and automated marketing emails with an integrated solution for management, localization, and creation. Short guidance on how to send approved email in eWizard Step 1 – Build an email If you are going to create a rep-triggered email or fragment for the approved email, it would be easier to choose a target system, for example, Veeva Vault . It works perfectly as the triggered email campaign automation tool that collects customer engagement data. Step 2 – Pour content into your email Define the key message of your content and then take a few successful email examples from sales reps. Personalize your email (or fragment) based on data collected from customers’ behavior so it will deliver demanded content to the target audience. You can open in Edit mode and be changed it accordingly. Step 3 – Publish your email to the target system Process your email to Veeva Vault or Salesforce Marketing Cloud to make the email visible for both marketers and medical reps. Step 4 – Approve triggered email The email can be reviewed in eWizard. When your company utilizes Veeva Vault approval, publish it as a PDF to Veeva Vault. Step 5 – Post your email When the approval is completed, put the email to the target system where you are going to use it according to its purpose. Once your email is published to the target system, it can be opened by just following the link on the publication results page. *(publish your Rep-triggered email as an Interactive email to Veeva Vault; publish your Broadcast email to Salesforce Marketing Cloud) Fair to say that email marketing will keep on performing and engaging productively further due to its advantages that are open to pharma marketers and sales reps. It leads to more opportunities to boost business growth as well as widen product recognition with a creative approach Thus eWizard tools set is a powerful user-friendly pharma software toolkit for approved email campaigns launch. eWizard templates will give a great number of methods to build new emails with a customized approach. To try on, take a free eWizard journey here.
Comment créer des e-mails déclenchés par un représentant Posted on September 22, 2022 by Andrii Nikulin Depuis plus de dix ans, les campagnes d’e-mails ciblées et automatisées sont l’une des sources de marketing les plus honorées qui apportent une réelle valeur à l’engagement des professionnels de santé. Elles sont la force principale parmi les autres canaux de communication en marketing. Par conséquent, nous sommes prêts à nous plonger dans le sujet. Marketing pharmaceutique par e-mail : qu’est-ce qu’un e-mail déclenché par un représentant et en quoi est-il différent d’une diffusion ? Voici la définition d’un e-mail déclenchés par un représentant (ou approuvé) et d’un e-mail de diffusion (automatisé) : Les e-mails déclenchés par les représentants (dans des systèmes bien connus tels que Veeva, « approuvés ») sont ciblés et personnalisés (uniquement pour un client). Les représentants médicaux utilisent ce type pour envoyer des e-mails de bienvenue ou des suivis avec des présentations ou d’autres informations personnalisées. Ces e-mails élargissent les alternatives permettant aux clients d’interagir efficacement avec un contenu approuvé crédible grâce à un matériel de suivi opportun et cohérent fourni par les représentants pharmaceutiques. Les e-mails diffusés (automatisés) sont adressés à l’ensemble du segment des professionnels de la santé (pour les envois de masse). Ces e-mails permettent de réduire les dépenses de marketing numérique et, à leur tour, d’apporter un engagement client rentable à de plus grandes catégories de clients. Voici des informations plus détaillées : Campagnes par e-mails diffusés : Une sorte de correspondance envoyée à un large éventail de clients par une équipe marketing. Ce n’est pas personnalisé et c’est donc pertinent pour l’ensemble du segment des professionnels de santé Les e-mails diffusés donnent des informations générales et complètes sur la marque aux professionnels de santé. Ils couvrent un nombre soutenu de publics et apportent des mises à jour médicales et commerciales. Cela donne un gros avantage pour prédéfinir et faire approuver les e-mails à l’avance. Campagnes d’e-mails déclenchées par le représentant : Malgré les supports spécifiques de toute nature que vous remplissez dans vos campagnes, ils doivent être prédéfinis et pré-approuvés dans la mesure où vous communiquez avec une personne. Pour transmettre votre message à votre public spécifique, vous devez vouloir passer à une approche personnalisée dans votre démarche. Les types d’e-mails déclenchés pourraient être utilisés par les représentants médicaux comme : des communications de bienvenue ou post-visite (invitation ou suivi) faisant partie du programme de soutien aux patients des articles scientifiques et informations professionnelles de l’e-learning : invitation, informations sur les cours Vous pouvez utiliser directement une application CRM pour envoyer du contenu approuvé par e-mail en fournissant aux professionnels de santé des messages de vente personnalisés. Cela permet de construire une communication digitale sur-mesure pour des relations pérennes. À l’heure actuelle, près de 37 % des professionnels de santé utilisent les réseaux sociaux pour être en contact avec des collègues, des représentants pharmaceutiques ou des patients. Environ 57 % des spécialistes déclarent avoir l’intention de les utiliser à l’avenir. Pourquoi est-il important d’utiliser des campagnes par e-mail dans le marketing pharmaceutique omnicanal ? En bref, l’approche omnicanale a offert au marketing une série de nouvelles opportunités, en particulier la capacité de créer une expérience client pertinente et inséparable tout en la rendant discrète à la fois en ligne et hors ligne. Cela vous semble-t-il prometteur ? De nombreux acteurs du marché le confirment. En même temps, cela reste un peu difficile. L’approche omnicanale dans l’industrie pharmaceutique est une sorte de travail de couturière délicat, ce qui signifie que les clients doivent être continuellement impliqués à travers une variété de canaux de communication concernant les produits, services ou autres messages de l’entreprise. Malgré son travail massif de planification et de livraison d’énormes quantités de contenu, l’e-mail déclenché par un représentant est un excellent moyen d’informer vos clients de vos dernières nouvelles et de transmettre directement votre message clé. Il n’est pas surprenant que l’e-mail marketing pharmaceutique soit encore un peu à l’état brut, mais la recherche nous montre son approche productive en grand nombre. Comment faire avancer une marque et améliorer les compétences de vos professionnels de la santé en même temps : Top 5 des conseils pour créer de l’exceptionnel : 1. Envoi d’e-mails ciblés par les représentants Vous pouvez augmenter la pertinence des e-mails grâce à des campagnes d’e-mails personnalisées et approuvées pour établir des relations avec les clients et un marketing personnalisé, ce qui vous donne l’occasion de fidéliser vos clients et d’amplifier la reconnaissance de la marque. Les responsables commerciaux comblent le vide en douceur et améliorent la sensibilisation des professionnels de santé grâce à cette toute nouvelle approche de contenu. 2. Communication opportune avec un public cible Cela permet l’annonce de nouvelles mises à jour de médicaments via des e-mails déclenchés par les représentants ainsi que la couverture des médecins qui ne sont guère disponibles pour un rendez-vous ou qui n’ont pas le temps de visiter le site Internet pour obtenir les informations requises. 3. Par un impact plus profond Des canaux tels que les campagnes de marketing par e-mail personnalisé améliorent la communication en combinant divers canaux, tels que des réunions en direct, des conférences en ligne, des messagers, des présentations et une expérience cohérente pour les clients. 4. Évaluer la qualité Vous pouvez toujours suivre l’attention des clients sur vos campagnes d’e-mails pour professionnels de santé en vérifiant la réaction des destinataires. Cela ouvre la voie pour rendre le contenu plus personnalisé et à jour pour répondre aux besoins des clients. Cette stratégie marketing permet d’évaluer les taux d’ouverture, les taux de clics, le nombre de désabonnements, etc. Ce système de mesures fournit une image complète de l’efficacité des campagnes de communication. 5. Ne fournir que du contenu applicable Boostez la reconnaissance des produits par des messages marketing par e-mail approuvés pour éduquer vos clients. De cette façon, les représentants peuvent établir des relations à long terme avec les médecins ainsi que des stratégies de rétention. Comment procéder avec les e-mails déclenchés ? Les bonnes pratiques : Qu’en est-il du maintien d’une communication efficace avec les professionnels de santé ? La réponse est d’allouer un logiciel efficace pour le marketing pharmaceutique par e-mail qui permet d’envoyer du contenu approuvé pour stimuler la communication avec les professionnels de santé. Et voilà une solution qui fonctionne comme ça : Le logiciel eWizard que vous pouvez utiliser immédiatement comme outil de marketing omnicanal qui coïncide avec les principales règles de contenu de l’industrie pharmaceutique. eWizard est utile à un spécialiste du marketing lorsqu’il a besoin de créer, mettre à jour ou localiser du contenu en tant que propriétaire unique ou en tant qu’entreprise. Cette plateforme est un logiciel de création de contenu multicanal qui fournit un contenu demandé rapide et fluide. workflow de conformité commerciale et médicale examen et approbation MLR livraison en un clic vers n’importe quel système réutilisation du mondial vers le local Il existe également une option de modèles d’e-mail dans eWizard qui permet de créer et de modifier des modèles d’e-mail segmentés par secteur et de les distribuer pour des campagnes marketing via l’un des fournisseurs de messagerie intégrés. Il s’agit donc d’un outil universel pour les e-mails déclenchés par les représentants et les e-mails marketing automatisés avec une solution intégrée pour la gestion, la localisation et la création. Bref guide sur comment envoyer un e-mail approuvé dans eWizard Étape 1 – Créer un e-mail Si vous envisagez de créer un e-mail ou un fragment déclenché par un représentant pour l’e-mail approuvé, il est plus facile de choisir un système cible, par exemple Veeva Vault. Il fonctionne parfaitement comme outil d’automatisation des campagnes d’e-mails déclenchés qui collecte les données d’engagement des clients. Étape 2 – Incorporer du contenu dans votre e-mail Définissez le message clé de votre contenu, puis prenez quelques exemples d’e-mails réussis de commerciaux. Personnalisez votre e-mail (ou fragment) en fonction des données collectées à partir du comportement des clients afin qu’il fournisse le contenu demandé au public cible. Vous pouvez l’ouvrir en mode Édition et le modifier en conséquence. Étape 3 – Publier votre e-mail sur le système cible Envoyez votre e-mail vers Veeva Vault ou Salesforce Marketing Cloud pour rendre l’e-mail visible à la fois pour les spécialistes du marketing et les représentants médicaux. Étape 4 – Approuver l’e-mail déclenché L’e-mail peut être examiné dans eWizard. Lorsque votre entreprise utilise l’approbation Veeva Vault, publiez-la au format PDF sur Veeva Vault. Étape 5 – Publier votre e-mail Lorsque l’approbation est terminée, placez l’e-mail sur le système cible où vous allez l’utiliser en fonction de son objectif. Une fois votre e-mail publié sur le système cible, il peut être ouvert en suivant simplement le lien sur la page des résultats de publication. *(publiez votre e-mail déclenché par un représentant en tant qu’e-mail interactif sur Veeva Vault. Publiez votre e-mail de diffusion sur Salesforce Marketing Cloud) Il est juste de dire que le marketing par e-mail continuera à fonctionner et à s’engager de manière plus productive en raison de ses avantages qui sont ouverts aux spécialistes du marketing et aux commerciaux pharmaceutiques. Cela conduit à plus d’opportunités pour stimuler la croissance de l’entreprise et élargir la reconnaissance des produits avec une approche créative. Ainsi, l’ensemble d’outils eWizard est une boîte à outils logicielle pharmaceutique puissante et conviviale pour le lancement de campagnes par e-mail approuvées. Les modèles eWizard donnent un grand nombre de méthodes pour créer de nouveaux e-mails avec une approche personnalisée. Pour essayer, commencez votre parcours eWizard gratuit ici.
Cómo Crear Correos Electrónicos Activados por Representantes? Posted on September 22, 2022 by Andrii Nikulin Las campañas de correo electrónico dirigidas y automatizadas siguen siendo una de las fuentes de marketing más respetadas que aportan un valor real a la participación de los profesionales de la salud durante la última década. Son la fuerza principal entre otros canales de comunicación de marketing. Por lo tanto, nos sumergiremos en el tema. El marketing por correo electrónico en el sector farmacéutico: ¿qué son los correos activados por representantes y en qué se diferencian del correo informativo? Definición de correo activado por representante (aprobado) y correo informativo (automatizado): Los correos activados por representantes (“aprobados”, en sistemas muy conocidos como Veeva) están dirigidos y personalizados (solo para un cliente). Los representantes de ventas médicas usan este modelo para enviar correos electrónicos de bienvenida o seguimiento con muestras de presentación u otra información personalizada. Estos correos electrónicos amplían las alternativas para que los clientes interactúen con contenido aprobado creíble de manera eficiente con material de seguimiento oportuno y coherente facilitado por representantes farmacéuticos. Los correos informativos (automatizados) están dirigidos a toda la categoría de profesionales de la salud (para envíos masivos). Dichos correos electrónicos permiten reducir los gastos en marketing digital y, a su vez, resulta en una interacción rentable en categorías más grandes de clientes. Aquí hay información más detallada: Campañas de correos informativos: Un tipo de correspondencia enviada a una amplia gama de clientes por un equipo de marketing. No es personalizada, por lo que es relevante para todo el sector de profesionales sanitarios Los correos informativos brindan información generalizada y completa sobre la marca a los profesionales médicos. Cubre una serie de audiencias al ofrecer actualizaciones médicas y comerciales. Ofrece una gran ventaja para predefinir y obtener la aprobación del correo electrónico por adelantado. Campañas de correos electrónicos activados por representantes: No importa el tipo de material específico de cualquier tipo que incluya en sus campañas, debe estar predefinido y aprobado previamente para transmitir un mensaje a una persona. Para entregar su mensaje a una audiencia específica, debe estar dispuesto a seguir adelante con un enfoque personalizado en su alcance. Los representantes de ventas médicas podrían utilizar tipos de correos activados como: comunicaciones de bienvenida o posteriores a la visita (invitación o seguimiento) parte del programa de apoyo al paciente artículos científicos e información profesional formación a distancia: invitación, información sobre cursos Puede usar directamente una aplicación de gestión de la relación con el cliente (CRM) para enviar contenido aprobado por correo electrónico y brindar mensajes de ventas personalizados a los profesionales de la salud. Permite crear una comunicación digital a la medida para relaciones a largo plazo. En la actualidad, casi el 37% de los profesionales de la salud utilizan las redes sociales para estar en contacto con colegas, representantes farmacéuticos o pacientes. Aproximadamente, el 57% de los especialistas tiene intención de usarlos en el futuro. ¿Por qué es importante utilizar campañas de correo electrónico en el marketing farmacéutico omnicanal? En pocas palabras, el enfoque omnicanal ha brindado una serie de nuevas oportunidades para el marketing, en particular, la capacidad de crear una experiencia relevante para el cliente como algo esencial y sencillo, tanto en línea como de manera presencial. ¿Suena prometedor? Muchos protagonistas del mercado lo confirman. Al mismo tiempo, sigue siendo un desafío. El enfoque omnicanal en la industria farmacéutica es una especie de labor delicada, lo que significa que los clientes tienen que estar continuamente involucrados a través de una variedad de canales de comunicación con respecto a los productos, servicios u otros mensajes de la empresa. A pesar de su función masiva en la planificación y entrega de grandes cantidades de contenido, el correo electrónico activado por representantes es una excelente manera de informar a sus clientes sobre sus últimas noticias y entregar su mensaje clave de manera directa. No sorprende que el marketing por correo electrónico farmacéutico por correo electrónico farmacéutico todavía sea una joya en bruto, aunque la investigación nos demuestra su enfoque productivo en grandes cantidades. Cómo impulsar una marca y mejorar, al mismo tiempo, las habilidades de sus profesionales de la salud: Los 5 mejores consejos para un resultado excepcional: 1. Enviar correos personalizados de representantes Puede aumentar la relevancia del correo electrónico a través de campañas de correo electrónico personalizadas y aprobadas para desarrollar relaciones con los clientes y marketing a medida, lo que le brindaría la oportunidad de continuar la lealtad del cliente y aumentar el reconocimiento de la marca. Los gerentes de ventas llenarían el vacío sin problemas y mejorarían el alcance de los profesionales de la salud con este nuevo enfoque de contenido. 2. Comunicación de manera oportuna con el público objetivo Permite el anuncio de nuevas actualizaciones de medicamentos a través de correos electrónicos activados por representantes, e informa a los médicos que apenas están disponibles para ponerse al día o visitar el sitio web para obtener la información requerida. 3. Ampliar los medios de impacto Canales como las campañas de marketing por correo electrónico personalizadas mejoran la comunicación al combinar diversos canales, como reuniones en vivo, conferencias en línea, mensajeros, presentaciones y una experiencia coherente para los clientes. 4. Evaluar la calidad Siempre puede realizar un seguimiento a la atención de clientes de sus campañas de correo electrónico para profesionales sanitarios al verificar la reacción de los destinatarios. Esto abre un camino para que el contenido sea más personalizado y actualizado para satisfacer las necesidades de los clientes. Esta estrategia de marketing permite evaluar las tasas de apertura, las tasas de clics, el número de cancelaciones de suscripciones, etc. Este sistema de métricas proporciona una imagen completa de la eficiencia de las campañas de cartas. 5. Ofrecer solo contenido aplicable Aumente el reconocimiento del producto mediante mensajes de marketing por correo electrónico aprobados para educar a sus clientes. De esta manera, los representantes pueden construir relaciones a largo plazo con los médicos, así como estrategias de retención. ¿Cómo gestionar los correos activados por representantes? Mejores prácticas: ¿Cómo mantener una comunicación efectiva con los profesionales de la salud? La respuesta está en destinar un software eficaz para el marketing por correo electrónico farmacéutico que permita enviar contenido homologado para potenciar la comunicación con los profesionales médicos. Tan sencillo como eso, aquí hay una solución que funciona de esa manera: Los agentes del sector farmacéutico pueden usar eWizard platform como una herramienta para el marketing omnicanal que coincide con las principales reglas de contenido de la industria farmacéutica. eWizard sería útil para los especialistas en marketing cuando necesitan crear, actualizar o localizar contenido como único propietario o como empresa. Esta plataforma es un software de creación de contenido multicanal que proporciona contenido solicitado de forma rápida y fluida. flujo de trabajo de cumplimiento comercial y médico revisión y aprobación médica, legal y reglamentaria entrega con un solo clic a cualquier sistema reutilización de global a local eWizard también ofrece una opción que brinda los medios para crear y editar plantillas de correo electrónico segmentadas por industria y distribuirlas para campañas de marketing a través de uno de los proveedores de correo integrados. Por lo tanto, es una herramienta universal para correos electrónicos activados por representantes y correos de marketing automatizados con una solución integrada para administrar, localizar y crear. Breve guía sobre cómo enviar correos electrónicos aprobados en eWizard Paso 1: Cree un correo electrónico Si va a crear un correo electrónico activado por un representante o un fragmento del mismo para el correo aprobado, sería más fácil elegir un sistema de destino, por ejemplo, Veeva Vault. Funciona perfectamente como herramienta de automatización de campañas que recopila datos de compromiso del cliente para este tipo de correos electrónicos. Paso 2: Vierta contenido en su correo electrónico Defina el mensaje clave de su contenido y luego tome algunos ejemplos de correos electrónicos exitosos de representantes de ventas. Personalice su correo electrónico (o fragmento) en función de los datos recopilados del comportamiento de los clientes para que entregue al público objetivo el contenido solicitado. Puede utilizar el modo de edición y cambiarlo según sea necesario. Paso 3: Publique su correo electrónico en el sistema objetivo Procese su correo electrónico a Veeva Vault o Salesforce Marketing Cloud para que lo puedan ver los profesionales del marketing y los representantes médicos. Paso 4: Apruebe el correo electrónico activado El correo electrónico se puede revisar en eWizard. Cuando su empresa utilice la aprobación de Veeva Vault, publíquelo como PDF en Veeva Vault. Paso 5: Publique su correo electrónico Cuando se complete la aprobación, coloque el correo electrónico en el sistema de destino donde lo va a utilizar de acuerdo con su propósito. Una vez que su correo electrónico se publica en el sistema de destino, se puede abrir simplemente siguiendo el enlace en la página de resultados de la publicación. *(publique su correo electrónico activado por representante como correo electrónico interactivo en Veeva Vault; publique su corre informativo en Salesforce Marketing Cloud) Es justo decir que el marketing por correo electrónico seguirá mejorando su funcionando e interacción de manera productiva debido a las ventajas que ofrece a los profesionales del marketing farmacéuticos y representantes de ventas. Genera más oportunidades para impulsar el crecimiento del negocio, así como para ampliar el reconocimiento del producto con un enfoque creativo. Por lo tanto, eWizard representa un poderoso conjunto de herramientas de software farmacéutico fácil de usar para el lanzamiento de campañas de correo electrónico aprobadas. Las plantillas de eWizard brindarán una gran cantidad de métodos para crear nuevos correos electrónicos con un enfoque personalizado. Para probarlo, realice un viaje gratuito por eWizard aquí.
3 TACTICS TO STREAMLINE YOUR LOCALIZATION Posted on August 31, 2022 by Andrii Nikulin Decipher the culture code, speak to your customer on their language terms – and watch the whole world falling down to your feet – this is what localization is all about. So, what’s pharma marketers’ excuse for not having their brands speak a hundred languages yet? Well, despite of all its virtues, localization is not an easy venture to embark upon. And we at Viseven Group, understand this part like no other. Our digital marketing experts have created these infographics, which are aimed to provide you with a short tour of all localization aspects, describing its virtues, issues and solutions. Download the infographics right here – and learn how to speak a common language with your customers!
7 Core Components of a Successful Global Marketing Strategy Posted on August 24, 2022 by Andrii Nikulin For most businesses, a global marketing strategy is an ultimate dream. Before entering the global market and becoming world-famous, each top brand name like McDonald’s, Volkswagen, or Samsung (you name it!) had a long and rough journey starting with something small in one country or city. Today, becoming a part of the worldwide market with an original brand has become less complicated thanks to search engines, digital advertising, social media, and video platforms. Despite the abundance of marketing channels and the tremendous opportunities of advanced technologies, going to global markets is still a challenge that takes consideration and resources. In this article, the Viseven team will review everything that concerns global marketing. You’ll discover the main strategy types, the key advantages of conquering international markets, and the core components for implementing international marketing techniques. What Is Global Marketing? Global marketing is a set of measures aimed at producing, introducing, advertising, and selling products and services to more customers in different countries across the globe. It is the process of adapting the company’s strategies to meet the needs of customers in the targeted countries. One of the global marketing examples is Pfizer. The leading pharmaceutical manufacturer aligns its marketing campaigns to satisfy the needs of customers with diverse cultural backgrounds. The pharma brand not only translates marketing materials into local languages but also considers cultural nuances to craft relatable and compelling advertisements. In the past, global brand strategy was an option restricted to multinational corporations only. With the rise of the Internet and e-commerce, even startups can reach their potential customers worldwide. To reach the foreign audience, all they need to do is to let them know that they are up and running. It is also essential to convince customers that a product or service is worth spending their hard-earned money on. This is when global marketing comes in. Finding the Balance Between Global and Local Marketing teams, especially in large businesses, may choose opposite tactics when it comes to globalization. Sometimes, central departments take control over every single local market. In other cases, they focus on a specific local market, fragmenting their efforts and failing to see the whole picture. Each brand that plans to go global should find the balance between accumulating a profitable business environment in the home country and concentrating marketing efforts in foreign markets. Let’s consider this question more clearly below. The Main Types of Global Marketing Strategies There are a few ways companies can enter the global market: An international marketing strategy presupposes importing and exporting a product or service around the world with the assistance of foreign suppliers while keeping the physical facilities in their homeland. The capital market of an international business is the native country. Multinational marketing implies the positioning of the company’s offices and facilities across multiple countries intending to produce, promote, and sell a product or service in place and at local prices. Regional offices in multinational companies act separately with no coordination with each other. Global marketing involves activities of multiple offices in multiple countries that act together under the guidance of the central corporate office that has a global strategy for the brand. In addition to that, there are two global marketing strategies used to spread brand messaging: Standardization Strategy Brands use the same standard message in every target market translating it into native languages. Standardization is about consistency in delivering universal experience to all the markets. Though this kind of global strategic marketing requires less control and resources, it may be difficult to use it in some markets due to high competition or local regulations. Localization Strategy Brands adjust campaigns to each target market considering the national, cultural, and individual peculiarities of customers. Though localization requires in-depth market research, this global marketing strategy allows brands to create a stronger connection with customers on a personal level which leads to a better customer experience. What Are Global Marketing Advantages? Let’s start with the most obvious thing. The first advantage of any global digital marketing strategy is a large scale of activity reflected in the continuously increasing number of customers and sales. Along with that, a global brand has: More Insights Information is the most important resource for any global brand because it drives growth and expansion. The importance of global marketing lies in getting and analyzing loads of unique data that brands can use to: Understand strengths and solve weaknesses Learn about customers and improve customer service in different regions Figure out how to enter new markets Compete with other companies more efficiently Improve products and services More Influence Promotional techniques that global brands apply across different markets change lives, dictate lifestyles, and create trends that can last for years. By creating compelling campaigns, these brands can instigate conversations, challenge norms, and foster inclusivity. This way, they not only capture market share but also leave a profound, lasting impact on the way people think, live, and interact, shaping the cultural landscape for years to come. More Innovation Globalization marketing strategy allows companies to get enough resources to move their industries forward by inventing new products and shifting customer experience to the highest level using the next-generation approaches based on technological advancement. This strategy powerfully promotes collaboration across countries and experience exchange, paving the way for transformative breakthroughs. The Core Global Marketing Strategy Components Here are a few recommendations for building a successful global marketing campaign. 1. Define and Separate Global and Local Activities A global marketing strategy should include general plans scheduled around the world and specific initiatives that happen on the local level. Some sectors would rather be guided globally, namely branding policy, overall planning, and budgeting. Other sectors are better managed on a regional level. Such activities may include local campaigns, PR events, tactical initiatives, and communication across social media channels in the region. Dividing the markets into layers can significantly improve your business perspective. It helps efficiently allocate resources both on global and local levels. Identify various areas within your marketing concern before you’re stuck with time and money issues. 2. Resonate with the Needs of Local Markets One of the biggest mistakes marketers could make within their global marketing strategy is to ignore regional diversity. Global brands must constantly monitor current trends and the personal needs of customers across local markets. Global and local teams must develop a single comprehensive approach to gain mutual benefits. The times of one-size-fits-all marketing initiatives applied internationally have gone. It’s no secret that the mentality and cultural background of people from the USA, France, and India differ greatly. Thus, you must concentrate on different customer values to meet their needs. 3. Build a Proactive Marketing Strategy Identify marketing areas beforehand. Make an upfront analysis of all business activities from the viewpoint of a certain region. Consider local characteristics and customer behaviors, including legal systems and economic situations. It’ll save you from unreasonable costs and help plan an actionable marketing strategy. 4. Energize Your Local Marketing Campaigns Local teams to build up an effective and scalable marketing plan. All departments must be well-trained and positively motivated to fulfill brand goals. Find an experienced global campaign manager who can guarantee workflow excellence and successful communication between a central office and affiliates. Planning business activities must be clear and consistent. All the staff, from global execs to regional employees, must know the work schedule, project objectives, and deadlines. Consider different time zones in the countries where your marketing team will deploy campaigns. Keep your company calendar straight to time changes. Otherwise, everyone will confuse your global marketing business plan. 5. Keep Track of All Marketing Processes Monitoring and coordinating activities in multiple markets. You need reputable brand officers to manage the performance tracking of your marketing campaigns. Make sure you remember the following: Build KPI systems based on marketing objectives. Pick the most effective KPIs for global and local teams. Collect the KPI data separately. That’s how your brand will better understand the contribution level of each team to the overall success. Make the analytical information accessible on every level and review it regularly. The marketing strategy results will help the teams move in the right direction and drive a good deal of friendly competition between them. Deliver the best practices to every single department. Keep in touch with in-market teams personally or through your officers to analyze and make current decisions and tactics optimized. 6. Examine the Overall Impact of Marketing Actions Conclude at the end of each global to local story. Estimate the insights you have gained. Reverse-engineer the most advantageous ideas to avoid pitfalls and outperform in the future. It is also recommended to rely on advanced analytics to measure return on investment (ROI), evaluate conversion rates, and monitor customer engagement. Conducting A/B testing can be also a smart move to hone your strategy. Do not underestimate the importance of customer feedback. Use surveys and social media monitoring to gain valuable insights. The use of automated solutions would help you process this feedback faster and more efficiently. Adjust your global marketing strategy based on this data to timely respond to the market and customers’ needs. It is equally important to regularly reevaluate your approach, demonstrating agility in this ever-evolving environment. 7. Elaborate Consistent In-Between Interactions Make sure local and global teams stay in touch even when the company has got through with the localization campaign. Close communication helps improve professional growth and keeps everyone informed about industry trends around the world. If your local marketing teams are far from the central office, you can connect them via digital channels. It is pivotal to encourage knowledge sharing, allowing teams to look at issues through different lenses. You should strive to promote cross-cultural competence, while ensuring constant alignment with overarching common goals. This kind of interaction not only drives professional development but also actively supports the company’s adaptability to new environments. Execute a Global Omnichannel Marketing Strategy With Viseven At Viseven, we’ve assisted dozens of global pharma brands with their marketing strategies. Are you planning to go global with your pharma company or have issues with a current global campaign? Our professional team will be glad to help you create a marketing strategy from scratch or enhance your existing plan regardless of scale and the level of digital maturity. Based on an omnichannel marketing approach, modular content approach, and advanced technical infrastructure, we can improve the level of customer experience, reduce time-to-market, and save marketing expenses by: managing global-to-local content production covering the entire content lifecycle with KPIs for every channel streamlining the content localization and adaptation processes automating the content distribution and delivery Fill in the form below, and we’ll get back to you shortly!
Le guide du débutant sur le marketing en boucle fermée dans l’industrie pharmaceutique Posted on August 8, 2022 by Andrii Nikulin Vous vous souvenez lorsque les commerciaux avaient des visites en face à face et des appels téléphoniques à froid avec des médecins et d’autres professionnels de la santé ? Dans l’industrie pharmaceutique et les soins de santé, le detailing était un outil populaire pour faire connaitre les produits et services médicaux. Néanmoins, il n’était guère efficace car il était coûteux, paraissait contradictoire et semblait biaisé. Quand le monde de la santé a commencé à passer au numérique, l’e-detailing en tant qu’alternative au detailing traditionnel a diminué le pouvoir des commerciaux et a accordé plus de pouvoir aux spécialistes du marketing qui ont eu accès à une approche multicanal. Depuis, les laboratoires pharmaceutiques ont pu utiliser l’e-detailing et d’autres contenus médicaux dans différents types de communication numérique tels que les sites Internet, les réseaux sociaux, les e-mails, etc. Cependant, seuls quelques laboratoires pharmaceutiques pouvaient analyser leurs campagnes et comprendre leur impact sur leurs audiences. Tout cela parce qu’ils ont commencé à implémenter le marketing en boucle fermée (CLM). Découvrons ce que signifie CLM dans le secteur pharmaceutique et comment votre entreprise peut en bénéficier. Qu’est-ce que le marketing en boucle fermée dans l’industrie pharmaceutique ? Le marketing en boucle fermée est un modèle omnicanal qui permet aux laboratoires pharmaceutiques d’augmenter les conversions et le retour sur investissement (ROI) en augmentant le nombre de prospects et en améliorant l’expérience client personnalisée avec des commentaires en temps réel et une analyse approfondie des données. Comment fonctionne le marketing en boucle fermée ? Si vous voulez que votre marque grandisse et prospère, il est essentiel de connaître vos prospects et de les traiter comme vos meilleurs amis. Le marketing pharmaceutique en boucle fermée fait le travail en donnant des réponses aux questions essentielles : Comment les prospects trouvent-ils une marque et comment s’engagent-ils avec elle pour la première fois ?Pourquoi les prospects se convertissent-ils en clients, et pourquoi ne le font-ils pas ?Qu’est-ce qui fait que les nouveaux clients font confiance à une marque ? Le processus de marketing en boucle fermée est un cycle composé de quatre étapes : Lancement d’une campagne marketing.Engagement avec les clients.Collecte des données.Analyse des données. Fermer la boucle signifie répéter ce cycle encore et encore. Une marque pharmaceutique lance une nouvelle campagne, collecte les données pertinentes, ressent les lacunes dans ses connaissances sur le public cible et démarre une nouvelle campagne optimisée pour les besoins et les préférences des prospects. Après chaque cycle, la marque acquiert plus d’expertise pour renforcer le lien avec la base de prospects. Comment démarrer avec le marketing pharmaceutique en boucle fermée Pour avoir une vue d’ensemble, les laboratoires pharmaceutiques doivent construire un système intégré basé sur une stratégie marketing précise et un logiciel adapté. Créer une stratégie de marketing pharmaceutique en boucle fermée Le marketing en boucle fermée permet aux équipes marketing et commerciales de joindre leurs activités au sein d’une entreprise de soins de santé et d’obtenir de nombreuses informations importantes qui amélioreront le processus de génération de prospects à l’avenir. Par exemple, quels canaux les clients préfèrent pour la communication et la navigation dans le contenu, quel contenu ils apprécient, quel est le meilleur moment pour interagir avec eux et de nombreuses autres données essentielles. Voici les éléments clés nécessaires à l’implémentation d’une stratégie en boucle fermée dans l’industrie pharmaceutique : Construire le système d’indicateurs de performance clés (KPI). Choisissez les mesures qui aideront votre entreprise à atteindre ses objectifs de marketing numérique avec la plus grande efficacité.Procéder à la segmentation du marché. Analysez vos principaux canaux de marketing numérique et segmentez les prospects en plusieurs groupes en fonction de leur comportement.Planifier des parcours clients personnalisés. Adaptez les messages individuels à chaque groupe de prospects en tenant compte de leurs besoins de consommation et de leurs préférences de canaux et envoyez-les au bon moment. Profitez du logiciel Pharma CLM Lorsque la technologie prévaut, l’infrastructure technique qui intègre tous les processus de marketing et de vente joue un rôle clé. Pour implémenter une stratégie marketing en boucle fermée, les laboratoires pharmaceutiques ont besoin de trois plateformes principales : La plateforme de gestion de la relation client (CRM) organise les données collectées, suit les commentaires en temps réel et segmente les prospects et les clients pour les campagnes marketing.La plateforme d’automatisation du marketing (MA) optimise le processus CLM.La plateforme de création de contenu développe des messages sur mesure pour plusieurs canaux et publics. Les avantages du marketing en boucle fermée dans le secteur pharmaceutique L’utilisation d’informations CLM à jour dans un environnement unique alimenté par une technologie de nouvelle génération est essentielle pour les laboratoires pharmaceutiques d’aujourd’hui et leur gestion marketing. Voici quelques avantages significatifs que les stratégies de marketing pharmaceutique peuvent avoir si elles sont basées sur l’approche en boucle fermée. Ressources économisées L’envoi d’informations précises aux bonnes personnes au bon moment réduit le taux de coût par prospect. Il permet aux équipes marketing et commerciales d’optimiser leurs budgets et de dépenser de l’énergie sur d’autres activités qui rendent leur marque médicale beaucoup plus puissante. Sensibilisation accrue à la marque Un niveau élevé d’interaction et de communication entre les équipes de vente et de marketing augmente le niveau d’interaction et de communication entre la marque et sa clientèle. En retour, cela améliore considérablement le taux de fidélisation de la clientèle. Supposons que vous ayez des médecins ou tout autre type de professionnel de santé comme public cible. Si vous les comprenez parfaitement et planifiez des parcours client réussis, ils se souviendront de vous et feront connaître votre marque à travers le secteur de la santé à la vitesse de l’éclair. Prédiction du comportement des clients Lorsque vous accédez régulièrement à des données CLM pertinentes, vous disposez de suffisamment d’informations et d’expérience pour prédire comment un professionnel de santé peut se comporter lorsqu’il reçoit certains contenus ou visite un canal particulier. Sans oublier que certaines des plus grandes entreprises du marché utilisent peut-être déjà l’intelligence artificielle et l’apprentissage automatique pour analyser les modèles de comportement des clients. Contenu personnalisé de meilleure qualité Le contenu n’a jamais été aussi vital pour promouvoir les produits et services médicaux, ainsi que pour augmenter les ventes. Un contenu de haute qualité attire des prospects de haute qualité. Et n’oubliez pas que c’est le contenu personnalisé qui est roi. Les données CLM permettent aux spécialistes du marketing de connaître les préférences de contenu des professionnels de la santé et de créer un contenu personnel qui ne gêne pas les destinataires et ne ressemble pas à du spam. REMARQUE : une approche par contenu modulaire peut vous faire économiser jusqu’à 60 % sur la création de contenu personnel tout en améliorant sa qualité, sa gestion et sa distribution sur plusieurs publics et moyens de communication. Le contenu modulaire créé sur eWizard réduit considérablement le processus d’examen médical, juridique et réglementaire (MLR). Solution CLM pharmaceutique complète pour votre stratégie omnicanale Mieux vous vous occupez de vos prospects, plus vos ventes augmentent et meilleur est le retour sur investissement de votre entreprise. La solution CLM omnicanale pour les laboratoires pharmaceutiques est comme une prophylaxie pour les patients. Des informations de haute qualité analysées en permanence dans un système de marketing unifié sont le meilleur outil pour établir une communication durable avec le public cible. Votre marque a-t-elle besoin d’assistance en matière de CLM ou d’omnicanal ? Viseven peut vous proposer plusieurs stratégies d’implémentation pour améliorer la qualité de vos prospects et augmenter votre retour sur investissement en s’appuyant sur une technologie de pointe et des techniques d’expérience client. Envoyez-nous un e-mail ou un formulaire et notre expert vous contactera rapidement !