DIGITAL CONTENT
FACTORY

is Customer Care delivering an agile and scalable operational approach with end-to-end interactive digital content production service.

Viseven DCF ensure best-in-class service with Following the Sun 24/7 support by hosting experts in Estonia, Poland, Argentina, Canada, USA, Ukraine, France, UK, Romania, India, Japan, Philippines

Why Pharma needs Digital Content Factory?

DCF brings value at all stages of Global Pharma marketing operations

Strategic
Planning

Global consistency and optimization

Consulting and support with Global Content strategy development and further localization to ensure impactful & consistent brand communication worldwide that will engage HCPs and drive their loyalty.

Execution

Agility

By decoupling production from creative we are ensuring fast and efficient end-to-end content delivery (development, standardization and localization) with further rapid distribution through systems integrations. Content modularization to ensure deeper communication personalization and building omnichannel capabilities.

Continuous
excellence

Insights

Getting insights from content performance tracking & analysis to optimize content production, campaign management and CX, increase NPS and improve go-to-market decisions.

DCF provides flexible content development
services across channels

Benefits of DCF implementation
for business

Viseven has >13 years of experience providing interactive content development service for Pharma & Life science. We have medical experts on board and are able to deliver Medical writing and Medical Marketing services.

Flexibility in operational processes, resources planning and content production process allow rapid services scaling and fast reaction on changes without losing productivity.

Viseven DCF provides a dedicated Customer Success Team to answer any inquiries and a Customer Support Team available 24/7

Viseven DCF provides customized dashboards and advanced reporting introduced in Power BI.

Viseven DCF ensures access to a single repository of multichannel content plus a regional library and local slides.

Our portfolio

Pharma digital transformation journey
to future-ready smart content

Viseven offers a holistic approach from the content operational
foundation development to the seamless adoption of innovation

EVOLVING

Ad hoc operations
Decentralized storage
Lack of content performance tracking & analysis

01 FOUNDATIONAL

Structured approach to content development and storage

Centralized ops alignment & DAM
Tech stack set up
Operational workflow set up
Templatization & Content standards
Content reuse strategy & KPIs

02 DIGITAL MATURE

Modular content/ campaigns

Strategic metadata and tagging
Modular content
Content planning & personalization
Deeper content analytics
Multi/Omnichannel comm strategy

03 TRANSFORMATIVE

Automated content / campaigns (incl. personalization and AI engine)

AI\ML automation
Content auto-tagging
Personalized content
Cross-channel content usage and tracking

Our partners

Viseven is a Veeva Digital Factory
Accelerator Partner

Which allows to:

Apply the newest updates from Veeva — Digital Factory Accelerator partners are the first to get the latest features, updates and hints for Veeva products
Improve support model — Veeva provides dedicated support team to solve technical issues faster and cheaper
Have direct access — Viseven can operate and fix Veeva’s issues for Pharma customers directly via customer’s sandbox
Have joint session — Viseven & Veeva technical sessions with customers conducted to achieve synergy and apply the best operation approaches
Accelerate the customer’s needs and standardization of technical issues solving process across all Veeva products: Multichannel CRM, Vault, MyInsights, etc.