is Customer Care delivering an agile and scalable operational approach with end-to-end interactive digital content production service.
Viseven DCF ensure best-in-class service with Following the Sun 24/7 support by hosting experts in Estonia, Poland, Argentina, Canada, USA, Ukraine, France, UK, Romania, India, Japan, Philippines
Why Pharma needs Digital Content Factory?
DCF brings value at all stages of Global Pharma marketing operations
Consulting and support with Global Content strategy development and further localization to ensure impactful & consistent brand communication worldwide that will engage HCPs and drive their loyalty.
By decoupling production from creative we are ensuring fast and efficient end-to-end content delivery (development, standardization and localization) with further rapid distribution through systems integrations. Content modularization to ensure deeper communication personalization and building omnichannel capabilities.
Getting insights from content performance tracking & analysis to optimize content production, campaign management and CX, increase NPS and improve go-to-market decisions.
DCF provides flexible content development
services across channels
Digital Content Factory works with
numerous content formats
Benefits of DCF implementation
Viseven has >13 years of experience providing interactive content development service for Pharma & Life science. We have medical experts on board and are able to deliver Medical writing and Medical Marketing services.
Flexibility in operational processes, resources planning and content production process allow rapid services scaling and fast reaction on changes without losing productivity.
Viseven DCF provides a dedicated Customer Success Team to answer any inquiries and a Customer Support Team available 24/7
Viseven DCF provides customized dashboards and advanced reporting introduced in Power BI.
Viseven DCF ensures access to a single repository of multichannel content plus a regional library and local slides.
Pharma digital transformation journey
to future-ready smart content
Viseven is a Veeva Digital Factory
Which allows to:
- Apply the newest updates from Veeva — Digital Factory Accelerator partners are the first to get the latest features, updates and hints for Veeva products
- Improve support model — Veeva provides dedicated support team to solve technical issues faster and cheaper
- Have direct access — Viseven can operate and fix Veeva’s issues for Pharma customers directly via customer’s sandbox
- Have joint session — Viseven & Veeva technical sessions with customers conducted to achieve synergy and apply the best operation approaches
- Accelerate the customer’s needs and standardization of technical issues solving process across all Veeva products: Multichannel CRM, Vault, MyInsights, etc.