AEM and eWizard Integration: Revolutionizing Pharma Content Management

We are thrilled to announce the integration of eWizard with Adobe Experience Manager! Connect all your tools in one place, streamlining content production for enhanced speed and cost-efficiency. By leveraging the seamless integration, you can now boost Adobe infrastructure and significantly shorten production timeframes while still delivering high-quality content tailored for patients and healthcare professionals.

Today, we will tell you more about Adobe Experience Manager and eWizard integration and how it can enhance pharma content optimization, content approval processes, and other workflows. If you are ready to implement next-gen content strategies and healthcare content automation, then this is the right guide for you. Learn more about the seamless integration between the eWizard platform and Adobe in our guide.

What is Adobe Experience Manager?

Adobe Experience Manager (AEM) is a solution that combines a control management system (CMS) and a digital asset management (DAM) system. With AEM, you can manage and sync your data across multiple internal systems and channels, helping create a unified customer experience and providing a centralized platform for content management. AEM includes features such as visual media conversion, omnichannel content delivery, cloud service, and many others.

Overview of eWizard and Adobe Experience Manager

Integration of eWizard with AEM presents limitless capabilities that are guaranteed to help you save time and resources when it comes to creating content. This is what Adobe Experience Manager integration has to offer:

  • Efficient content production

Convert static assets to interactive ones and publish them to any target system immediately. Save time by automating processes related to content production.

  • Single point of control for content creation & delivery​

Every piece of content and material you are working on is available in one place. You don’t have to switch between tabs or use multiple programs to create and deliver content: You can just do it right here, in eWizard, while also getting the most out of AEM’s capabilities.

  • Streamlined processes

No need to double-check whether the downloaded archive is compatible with the target system and test its rendering.​ Automatic publication of broadcast emails to Adobe campaigns eliminates the time that can be spent on manually uploading the content to the target system.​

  • Seamless and easy integration

Integrate your existing tools with the Adobe ecosystem, gaining access to all instruments in one place. You can work with your content in the same space, making changes when necessary without switching tabs and using multiple instruments.

  • Personalized content

Create and deliver personalized content to patients and healthcare professionals, adhering to industry-leading Adobe standards. Combined with the modular content approach and numerous Adobe Experience Manager features, you can now streamline content production and create materials perfectly tailored to your audience’s needs and preferences.

Benefits of Integrating eWizard with Adobe

By integrating eWizard with Adobe, you can finally achieve maximum cost-efficiency and productivity. Here are the AEM integration benefits:

  • Reduce the time needed for content distribution​

Our system validates the existing content, suggests necessary steps, and notifies of any errors, speeding up the content’s publishing process. You don’t have to enter any additional metadata or take other extra steps; everything is already handled!

  • Smooth and easy process of publishing any type of content 

Publish content directly to any target system.​ Moreover, thanks to the automatic publication, you don’t need to spend time manually uploading any content. With our eDetailing platform, e-Wizard, and AEM integration, you can create any content with ease, including banners, presentations, emails, and others.

  • Better tracking and monitoring of publication history​

eWizard monitors all the content you’re working with, checking for mistakes and preventing duplicates in Adobe campaigns, maintaining consistency across all published materials, and checking for errors.

  • Official partnership and secure connection​

Viseven is an official Adobe Solution Partner. All our policies and procedures comply with ISO 27001. Our team consists of certified Data Protection Office experts dedicated to ensuring your safety by safeguarding sensitive patient data and intellectual property.

  • Affordable solution

No expensive development team is required to create high-quality Adobe content. You can now do it easily with eWizard and AEM integration, saving time and resources.

Technical Requirements for Pharma Integration

Data Integrity and the Need for Integrated Pharma Content Solutions

Data integrity is one of the most important aspects of the pharmaceutical industry, and it helps companies guarantee the safety of many processes in pharma, such as clinical trials, drug development, research, etc.

Here at Viseven, our top priority is ensuring the safety of our clients. We adhere strictly to data quality principles, following the ALCOA guidelines:

  • Attributable: Every time a company works with any material, they know who produced it, why, and when;
  • Legible: Ensuring data is readable and permanent (meaning that it remains understandable throughout the years) is crucial for accessibility throughout its lifecycle. This goes both for paper and electronic records;
  • Contemporaneous: Data must be recorded at the time the event or activity is taking place. Proper timestamping practices should be used. Data recorded after the event or activity has occurred should be indicated as a late entry;
  • Original: All data must be original rather than copies of materials used previously that were already published;
  • Accurate: Data should be error-free and have proper tagging and linking of all digital assets.

Digital Asset Management and Content Approval Software (Life Sciences Perspective)

The pharma industry has one of the most complicated content lifecycles, making it important to consider the different layers of responsibility at every content production stage. Generally, we can categorize these layers into three distinct categories.

Asset management, specifically handled by agencies, can be organized as a short-term goal. Typically, this entails establishing a unified workspace with adequate integrations, a suite of content authoring features, and a means to track outcomes effectively.

Next comes the marketing review and approval workflow, necessitating both a consolidated platform for content collaboration (e.g., asset commenting) and a formal approval mechanism supported by technology.

Consequently, covering medical, legal, and regulatory aspects, the compliance layer also demands a centralized “source of truth.” This entails additional meta-tagging, taxonomy, contextual elements, and a more structured approval chain.

The eWizard and Adobe AEM integration is a powerful solution that addresses the complexities of the pharmaceutical content lifecycle to ensure compliance across all stages of content production. The AEM and eWizard synergy empowers companies to create unique content in accordance with all principles of data integrity and pharmaceutical standards, making it easy to optimize and publish content without spending time on manual tasks.

eWizard & Adobe Solutions Worth Paying Attention To

Are you ready to unleash Adobe’s full potential? We offer a range of eWizard and Adobe solutions suitable for businesses of any size:

AEM consulting

Our experts will provide possible ways to align AEM’s capabilities with business goals, help analyze business requirements, and advise on content strategy and digital asset management.

AEM managed solutions

We offer comprehensive management of AEM infrastructure, ensuring optimal performance, security, and reliability. ​Our solutions cover aspects like site monitoring, performance tuning, and regular updates.

AEM and marketing automation integration

The Viseven team will help you integrate AEM with various marketing automation platforms for streamlined content management and marketing processes​ and more targeted and efficient marketing campaigns.

Enterprise-grade AEM solutions

We offer expertise in Adobe services tailored for large-scale operations, focusing on enhancing digital experiences through personalization, optimizing content management, and improving overall website functionality to boost user engagement and conversion rates. ​

AEM Migration and Upgrade Services

Our professionals are ready to ​assist you with digital asset migration from other systems to AEM​ and upgrading existing AEM installations to the latest versions.

Adobe Experience Manager Success Story

The Viseven team has provided numerous clients with successful Adobe Experience Manager solutions. Here is one of the many success stories demonstrating how powerful the combination of AEM and Viseven’s expertise can be.

Problem

Our client, a leading figure in their industry, faced a challenge due to the lack of an available AEM development team. They sought our expertise to create a user-friendly portal to streamline customer experience and prompt users to share personal information.

Solution

A digital platform that would foster a community of growers advocating for their solutions.​

How we did it

Our team developed and configured the AEM according to the client’s needs to support the launch and management of customer platforms. ​

Moreover, we developed the website, created template pages and specific components, plus provided support activities. Then, we offered consulting to employ the best AEM development approaches.​

Our approach

Our communication strategy included daily team syncs (stand-ups, reviews, grooming, retrospectives) and regular updates with project stakeholders, product owners, and the infrastructure team.​ We ensured quality by updating test cases during feature development and implementing automated testing to support expansion into new markets.​

Business value

  • Significantly enhanced the client’s customer engagement;
  • Personalized digital experience, which increased lead generation and built valuable Salesforce relationships;
  • We fully addressed the client’s problems without third-party assistance, except for IT support and infrastructure, which were managed by the client;
  • The client was impressed with our agility, expertise in the AEM tech stack, and commitment to effective communication and value delivery.​

Are you ready to experience a renewed approach to creating content? The eWizard and Adobe integration enables you to craft personalized campaigns and customer interactions that resonate deeply with your audience. From intelligent content workflows to pharma document automation, you can now enhance multiple processes in just a few clicks.

Book a free consultation!

Best eDetailing Platforms to Check Out

Staying up to date with the latest news in the field, making rounds, seeing 60 patients, and keeping up with paperwork paints a clear picture of the immense workload healthcare professionals (HCPs) can shoulder daily. It is no surprise that it is challenging for sales reps to get a face-to-face meeting with them.  

The research findings are concerning, but unfortunately not unexpected. They suggest that more than 75% of healthcare professionals find their workload unsustainable. Additionally, 77% reported that their colleagues are experiencing burnout, and nearly half agreed that their peers are considering leaving the field. 

While pharma and life sciences alone cannot solve the problem, brands should aim to alleviate pressure by ensuring effective communication with HCPs. eDetailing represents one of the strategies to pivot towards addressing providers’ burnout and boosting engagement. 

In this article, the Viseven team is going to shed light on the best e-detailing software that would improve your interaction with HCPs. But before we begin, let’s briefly get into what an eDetailing software is. 

What is eDetailing Platform? 

A pharmaceutical eDetailing platform refers to software that allows sales rep to deliver product information in an engaging and efficient way. Instead of relying on conventional brochures, pharmaceutical companies can opt for eDetailing platforms to demonstrate interactive presentations, data, and videos on laptops or tablets. Remote detailing solutions let HCPs meet medical representatives (MedReps) online, while self-detailing tools enables them to review materials on their own schedule, fitting learning into their busy day. 

Benefits of e-Detailing Platforms 

Before we move forward, let’s provide some incentives to keep reading this article. What are the benefits eDetailing software brings to the table? Let’s explore: 

  • Saves time. A healthcare professional accesses bite-sized, on-demand information, while MedReps connect with them without travel hassles. 
  • Aligns with HCPs’ busy schedules. Remote eDetailing empowers providers to dive into presentations without getting distracted from their responsibilities. They can access information on any device, anytime, ensuring they have the latest knowledge of pharmaceutical products. 
  • Boosts engagement. eDetailing requires HCPs to take actions, whether it is clicking through graphs or taking quizzes. These actions make presentations more engaging compared to traditional sales pitches. 
  • Makes personalization possible. Each of these actions counts! Pharma harnesses this data to craft individualized presentations that resonate with each healthcare professional. 
  • Drives sales. Satisfied HCPs are more likely to remember brands and prescribe their products to patients.  
  • Ensures compliance. eDetailing solutions allow you monitor pharma reps’ activities to guarantee brand integrity and regulatory compliance.  

Usage of Platforms in Pharma Marketing 

In pharma digital marketing, eDetailing solutions translate into deeper connections with HCPs, personalized content delivery, and real-time feedback. Take one of our clients as an example. The pharma brand’s text-heavy, static eDetailers did not resonate with cardiologists, GPs, and neurologists in Ukraine. Viseven helped them transform those materials into engaging, interactive eDetailers that sparked meaningful conversations and feedback. 

We cut through the noise for HCPs with eWizard, our content experience platform. Our team created easy-to-digest eDetailers with a clear structure, sleek design, and interactivity components, meeting the unique HCP needs.  

It was a win-win scenario for everyone. Healthcare professionals benefited from personalized information to promote better patient care. The client enjoyed cost savings, wider reach, and increased engagement with HCPs. 

TOP eDetailing Platforms to Pay Attention to 

In this section, we will compare leading eDetailing platforms by highlighting their key benefits. Also, we are going to explore potential drawbacks you might not find on their websites. This comprehensive approach will help you make the best choice for your unique needs. 

eWizard 

eWizard, an advanced content experience platform by Viseven, empowers pharma brands to efficiently plan, brief, build, localize, and approve their eDetailing content. 

eWizard Perks: 

  • Numerous integrations. The platform integrates with solutions like IQVIA, Salesforce, and Agnitio, optimizing reporting and data flow. 
  • Content modularity. The tool lets users divide eDetailing content into small chunks or modules to recycle and adapt them for omnichannel campaigns.  
  • Localization capacities. The eWizard AI algorithms leverage past translation results stored on the brand’s memory server to accurately translate eDetailing content.
  • Data-driven detailing. The platform offers dynamic analytics across all channels, including brand activity tracking and competitor analysis. 
  • Template library. A robust library of pre-built templates cuts time needed to create impactful eDetailers. 
  • Easy preview. Users can preview how their eDetailers will look on different devices to ensure superior user experience. 

eWizard Downside: 

  • Learning curve. The software is quite complex, meaning investing in training and setup might be necessary. 

IQVIA 

IQVIA offers analytics solutions for HCP engagement, content delivery, and healthcare communications, including remote detailing and self-detailing. 

IQVIA Perks: 

  • Focus on compliance. The pharmaceutical company narrow-focuses on security by adhering to regulations like GDPR and HIPPA. 
  • Omnichannel capabilities. IQVIA empowers users to effectively connect with their audience through multiple channels by providing not only conventional pharmaceutical detailing but video detailing and webcasts too. 
  • Advanced analytics. The brand offers in-depth analytics solutions to accurately measure return on investment and marketing campaign performance. 
  • HCP interaction made easy. Drawing notes tools, chat functionality, and real-time feedback help MedReps better explain product offerings, engaging healthcare professionals and easily communicating brand value. 

IQVIA Downside: 

  • Complex interface. Users may require special training sessions for easy navigation within the platform. 

Atkana 

Atkana refers to a cloud-based eDetailing solution for pharmaceutical and medical device industries.  

Atkana Perks: 

  • Advanced content authoring. Rather than exploiting text-heavy eDetailers, this platform offers an opportunity to craft rich, immersive customer experience with multimedia content like demos and simulations. 
  • Commitment to data security. Atkana considers customer privacy with utmost importance, ensuring data encryption while in transit and at rest. The company has a global cloud infrastructure to comply with local regulations, like China’s Personal Information Protection Law or GDPR, as well as user access audit logs documentation to protect data from prying eyes. 
  • Advanced reporting. The solution offers detailed data insights on eDetailer performance, allowing users to tweak campaigns and make them more persuasive and interesting for the audience. 

Atkana Downside: 

  • Cost. This eDetailing software is more expensive than many other solutions on the market, which makes it less suitable for smaller teams with basic needs. 

Enablr 

Enablr has every right to bear such a name. It (tautology warning) enables users to plan and monitor remote detailing sessions, gather HCP responses, capture call details, and much more. 

Enablr Perks: 

  • Easy targeting. Sales reps plan sessions based on HCP profiles and clinic details readily available in the platform.  
  • Sample request made convenient. This patient-centric eDetailing tool lets HCPs place an order from the suggested list of predefined drugs. 
  • Generative AI. Enablr relies on AI to create customized slides from PDFs, thereby saving time and effort when tailoring messaging for HCPs. 

Enablr Downside: 

  • The lack of single industry specialization. Enablr provides eDetailing services to three industries: pharmaceuticals, real estate, and insurance. If you require a stronger focus on life sciences, you may want to explore alternative eDetailing solutions. 

Shaman 

Shaman is a cloud-based solution that lets life sciences brands build compliant, interactive eDetailers.

Shaman Perks: 

  • Do-it-yourself production. The eDetailing software empowers users to create rich, engaging eDetailers with no coding and designer skills. Shaman automates many eDetailing-related tasks, like content creation, document linking, and HTML creation, giving teams a chance to focus more on creative work. 
  • Modular content. Users can repurpose the existing content modules across different channels and markets. 
  • Translation automation. Its machine learning algorithms help clients translate content into more than 100 languages – in only a couple of minutes. 
  • Personalization during every call. Shaman offers complementary functionalities, like slide selections and mini brand stories, to tailor messages during the calls. 

Shaman Downside: 

  • Limited functionality. Compared to more complex eDetailing tools, Shaman does not offer such features as multichannel engagement, advanced reporting or detailed analytics. 

Platforce Pulse 

Platforce refers to a CRM pharma marketing innovation targeting pharmaceutical and medical device brands. Platforce Pulse provides users with enhanced eDetailing capabilities.

Platforce Pulse Perks: 

  • Real-time KPIs. Clients can gather engagement metrics during an eDetailer presentation to understand what is working and what is not. 
  • User-friendly data visualization. Collected data can be readily visualized to make insights into HCPs’ interactions understandable and shareable. 
  • Smart follow-up. Whenever HCPs interact with presentations, clients get notified to send follow-up emails to keep the conversations going. 
  • Offline access. With Platforce Pulse, users access content even offline. This ensures uninterrupted eDetailing, which is particularly useful in regions with limited internet connectivity. 

Platforce Pulse Downside: 

  • The lack of advanced analytics. Platforce Pulse offers no in-depth analytics capabilities, compared to the full Platforce platform. 

Summing Up 

When you are deciding on an eDetailing platform, it is increasingly important to take into account your specific business needs, the size of your team, and the resources available. If you find yourself with a wealth of existing content waiting to be repurposed, planning to implement an omnichannel pharma marketing strategy while closely tracking campaign performance using advanced tools, and requiring various integrations, then eWizard could be the smart choice for you. 

Our team is committed to delivering aesthetically appealing, user-friendly, and resonating eDetailers, including self-detailing and remote edetailing solutions. With eWizard’s wide range of pre-built templates and intuitive tools, pharma brands can build presentations without comprehensive coding and design skills. 

Want to craft impactful eDetailers at scale without any hiccups? Contact us today and we will get back to you as soon as possible. 

eWizard Auto-Tagging for Content Operating Excellence Across Brands and Markets

None of our habits happened overnight, and almost none of them stay with us unaltered during our lifespan. This same postulate pertains to content experience. The way we used to consume content a couple of years ago is indeed not the same anymore. Hardly anyone can now imagine not having a smartphone at their fingertips, checking, answering, and gripping information on whatever data is required. Or let’s take social media as an example. The latter is no more a “nice-to-have” solution but a powerful means for customer-centric engagement (as this is where people are “hanging out”). These days brands can seize more opportunities than ever before to engage customers and create a meaningful dialogue along with more data and insights available. 

However, staying on top of the content evolution curve is crucial, and now we are off to dwell on the “essence” of life sciences content and its area of focus.   

When the whole industry is still under extreme uncertainty going through the challenging period, the digitalization process is showing no signals of slowing down. Still, it might be just the right time to bring innovations to light in order to serve customers even better whatever circumstances we are experiencing now. This tendency, though, entirely reflects our mission, which is to enable digital transformation (as it’s gaining momentum) and facilitate the best-in-class omnichannel customer experience for Pharma and Life Sciences.

In 2023, being an effective pharma marketer refers to being enough tech-equipped, as digital-first strategies to engage physicians and patients have skyrocketed in the last few years. That shift also promises to bring more advancement and effectiveness into customer engagement, and quality data will play a crucial role in helping make that approach live and function.

Well, the pain point we must draw attention to is how to keep content creation at pace with that shift? It’s obvious that the content development process must now be accelerated to the needed extent. Easier said than done, right? Here’s the way out.

Main Business Challenges Pharmaceutical Companies Might Grapple with:

  • Low (or no) consistency in brand strategic communication: local marketers need to readjust the global content or create their own from scratch 
  • No regular practice of modular content reuse (what content can be reused and how to control that process)
  • MLR approval process can take too long and is often complicated with low cost-efficiency
  • No single content development framework and centralized processes
  • Creative and content development agencies might be operating their own flows for different pharmaceutical brands
  • No proper content tagging and taxonomy support as a part of a strategy, etc.  

How can pharma marketers and brand managers surpass those burdens alongside the growing complexity of content and rising expectations of modern physicians? Modular content management will be key in enabling content creation at scale and helping navigate the complex digital landscape.

What is Auto-Tagging? 

Before we explain auto-tagging, let’s answer the “What is content tagging?” question first.

Content tagging is the process of organizing any type of content, such as images, videos, or texts, in a certain way that allows sorting it out into groups and categorizing it based on certain characteristics.

To put it in simpler words, content tagging is the same thing as labeling items in order to describe them. Let’s take a look at some content tagging examples

  • Assigning tags like “Education”, “Technology”, or “News” to different blog articles to help readers quickly find relevant content; 
  • Labeling videos with descriptions like “Tutorial”, “Demo”, or “Interview” for quick identification of specific types of video content; 
  • Tagging content based on details, with tags that stand for products, services, partner names, target audience, etc. 

Content tags are what you can use to quickly organize all content items and mark the content to make it easier to search. Content tags can be easily customized to fit your business objectives and specifics, providing customers with a more personalized experience and improving the navigation through your website. 

Metadata tagging is similar to content tagging, but while the latter one focuses on tags visible to users, metadata tagging mostly involves adding descriptive metadata to the aforementioned content.

By combining both metadata tagging and content tagging, you can enhance the discoverability of your content and make it easier to manage. 

Another term to keep in mind is content tagging taxonomy, which is used to organize and classify content.

Without taxonomy, it would be much harder to deliver personalized content and optimize it for search. Content tagging taxonomy can ensure that your content finds the user at the right time in the right place, making your content more accessible and easier to find. 

Auto-tagging is just the same thing as content tagging, but automated, meaning that there is no need to spend a lot of time manually creating and assigning tags to your content.

By using various auto-tagging tools and instruments like AWS auto-tagging, you can spare a lot of time that can be dedicated to other projects.

When it comes to the auto-tagging vs manual tagging comparison, automated content tagging is a virtually error-free and consistent process that is resistant to potential mishaps, which is guaranteed to make marketing assets a lot easier to manage. Manual tagging, on the other hand, requires a lot of time and effort, and it could take a few days to sort out just one content category. Automation might be difficult to set up and get used to at first, but in the long run, it is definitely a worthy investment. 

What is AI Сontent Tagging and What are Its Benefits? 

AI content tagging is what many people think will soon become one of the best content tagging practices, and it uses Artificial Intelligence to analyze and tag content of any type. Most commonly, AI content tagging involves a number of related technologies, such as Machine Learning or Natural Language Processing.

By delegating content tagging to AI, companies will be able to manage, search, retrieve, and share content on all sorts of platforms faster, without compromising the quality. AI can enhance content tagging strategy in numerous ways, such as: 

  • Increased efficiency. AI-driven content tagging is capable of handling large data volumes much faster compared to humans, making it a few times more effective and time-efficient. 
  • Real-time analysis of tags. Artificial Intelligence is capable of analyzing and tagging content in real-time, meaning that it will also stay up to date without a need to do it manually. 
  • Reduced errors. “To err is human”, everyone has heard that. Unfortunately, when it comes to something as scrupulous as content tagging, it becomes extremely easy to make a mistake. Moreover, many details are hard to catch for the human eye. Nothing can escape AI’s grasp though, and it is capable of capturing virtually everything. 
  • Availability in different languages. AI can create and process tags in various languages, which can help to reach consumers across the globe. AI auto-tagging also helps to keep tags in various languages more organized without the need to onboard multiple specialists who master respective languages. 
  • A better understanding of your content. Automated content tagging with the help of AI does not only label content and sort it out. It can also compare different documents, categories, or formats and find similarities humans might have missed. Artificial Intelligence can offer fresh insights into your content and audience. 

Remember that Artificial Intelligence is not an ultimate solution that will completely get rid of manual tasks, yet it is expected to demonstrate an annual growth rate of 37.3% from 2023 to 2030, and an increasing number of companies are already embracing the technology and integrating it into their workflows and processes. AI auto-tagging is a step toward automation, and it’s best to take this step as early as possible. 

eWizard Content Auto-Tagging Overview

eWizard auto-tagging solution is an optional function to structure enterprise-level modular content and metadata with auto-tagging, auto-recognition, and taxonomy support. 

eWizard auto-tagging is aiming at two main goals: 

  • to process brand digital content, namely audit, auto-tag, visualize and analyze; 
  • to help optimize the workflows, such as brand content planning, MLR approval, content development, content distribution, and content performance analytics. 

eWizard AI-based auto-tagging can automatically extract and tag data from digital content, providing contextual navigation (smart search) and helping to implement a personalized customer experience. Simply put, the algorithm is trained to apply relevant and descriptive tags by “understanding” the content behind the asset. 

what is auto tagging

Auto-tagging solves the main challenge for users of finding the relevant content in a few clicks, removing the need for manual search. eWizard tagging solution automatically scans different content types and extracts key metadata as well as assigns tags to the new content types that pair with similar topics. 

To summarize, auto-tagging helps to optimize: 

  • content discovery; 
  • content reusability; 
  • metadata management; 
  • workflow automation. 

eWizard Auto-Tagging Types

Standard content auto-tagging is a highly scalable solution that applies tags to imagery, video, and text-based digital assets. You can audit your brand’s digital content, identify objects, people, text, scenes, and activities. Besides, it can detect any inappropriate or legal risk data and supplement the content with additional information (metadata). 

Another type is custom auto-tagging. It allows distinguishing the objects and scenes in images specific to your business needs. Custom solutions offer a more personalized approach tailored to business-specific taxonomies (pharma and life sciences, in our case). 

content auto tagging types

Making Far-Reaching Changes to Your Content Production Model

By reckoning on a robust technological stack, our company is helping Life Sciences and pharmaceutical companies worldwide accelerate content experience and deliver the best-in-class customer engagement techniques. We are pioneers of creating digital ecosystems that lead the way to agnostic content management, superior client experience, and data management.

Our dedicated team is ready to cover all phases of your omnichannel project workflow: starting by developing and localizing a global brand communication strategy, preparing the operational foundation, orchestrating customer engagements, and finishing with measuring the results and performance of digital assets. 

To learn more about how tagging in eWizard works and how to strengthen your content-searching experience – contact our expert by using this form: 

Self-detailing is the Augmented Reality of Approved Email

We’re all getting a bit tired of the words ‘remote communication’, aren’t we? However, in many places it is too early to say that the restrictions on in-person visits for HCP and medical representatives might be lifted shortly. Moreover, remote communication practices have shown their usefulness not only as a reaction to the coronavirus, but also independently of it. That’s why we observe the struggle of powers for the most diverse remote engagement techniques between pharma enterprises. This struggle has prompted marketers to turn their attention to a wide variety of remote communication tools, including those that were previously ignored. In much the same way, a growing number of experts have turned their attention to self-detailing and continue to explore its power in HCP engagement.

Now let’s focus on the distinctive feature of self-detailing as a versatile omnichannel tool that augments the reality of Approved Email and complements other communication channels and devices for maximum engagement.

Think of the evolution of eDetailing

Considering that eDetailing became an integral part of digital pharma marketing nearly 20 years ago, it’s time to pause and reflect on how it turned into one of the major channels for HCP engagement. The reason behind this is the convenience and ability to present your product from various angles. Besides, it is its versatility that has large importance, as the tool to provide HCP engagement here and now, when the doctor is ready.

Continuous development of interactive technologies like 3D animation and gamification elements that are now available in eDetailing are making the content even more interactive for the HCP.

How this all started and where everything goes  

The whole eDetailing thing started as the meetings that were tied to the doctor’s schedule. However, timid voices soon began to emerge, calling for the opportunity for doctors to watch content on their terms. With the advanced development of technologies, various derivations of eDetailing have appeared. Due to many obstacles to timely and structured communication between the doctor and med rep, self-detailing has not lost its relevance; however, it receded into the shadows for a long time.

Now, however, this long-neglected long-neglected “relic of the past’’ got a renaissance when remote communications became a priority.

The remote mode of HCP engagement has made pharma brand managers appreciate the flexibility, convenience, and unimpeded communication this solution provides. Moreover, attention was drawn to its ability to work in conjunction with other channels of communication, which got new appreciation in the era of omnichannel engagement.

This is how the story looped and self-detailing regained its former popularity in our troubled days when pharma marketing needs more mature strategies to engage HCPs.

Preferable marketing channels to engage HCPs, based on research

The turmoil began when the coronavirus pandemic banned face-to-face visits with HCPs. Pharmaceutical brands maintain a dialogue with their target audience through all means of communication. Although, now, in an effort to retain their target audience, numerous pharmas rushed to invest their efforts in remote communication channels. One of the most important insights is that HCPs show readiness to receive this information online (79%). Moreover, they signal that they want to receive this information through a mix of channels. For example, 43% of HCPs prefer to engage with reps through email versus remote engagement (12%).
This way, everyone turned to omnichannel for a reason. It has already been proven that marketers using three or more channels in their campaigns earn 90% higher customer retention than those using single-channel campaigns. Here are the top channels for HCPs engagement:

Going back to remote communications, it is worth saying that even the greatest of channels may become oversaturated eventually. This is what many marketers are seriously wary of today. When COVID broke out, pharmaceutical companies started bombarding doctors with thousands of emails and other messages from all quarters. Hence the fear of “digital oversaturation” began. HCP pharma emails may simply become alike… How to stop killing the email channel and stay on top?

The answer is to diversify your email practices and add:

  • Personalization with dynamic content
  • Flexibility and quick production with modular approach
  • Use of extra capacities such as email fragments in Veeva Approved Email

What is Self-Detailing?

Earlier in our blog, we talked about what self-detailing is and why it remained in shadow for a long time. During self-detailing HCP looks through all the materials independently. The ability to provide HCPs with valuable information respecting their schedule is one of the greatest features of this communication channel. Besides, the average duration of engagement increases to 25 minutes. This guarantees that the HCP will have time to carefully read all information. Let’s look at the process of self-detailing:

  1. The agency creates assets Detailing slides and Approved Email
  2. Then the content is uploaded in Veeva Vault (or other DAM system)
  3. Content gets approval in Veeva Vault (or other DAM system)
  4. Detailing slides published to eWizard content authoring solution
  5. Content published to the CRM
  6. Representative sends Approved Email to HCP
  7. HCP clicks the link and views the Detailing slides
  8. Detailing Session KPIs are synchronized back to the CRM

Self-detailing cannot be a substitute for all channels, but it indeed can become a great addition. The rep can share the information on products that were not detailed on remote call for any reason (poor internet connection, lack of time, etc) after both face-to- face or remote calls. Alternatively, self-detailing can be used as the follow-up to share additional information with HCP after a webinar or a regular F2F eDetailing session.

As 65% of younger-generation HCPs considered digital natives prefer a mix of face-to-face and digital channels, high target face-to-face calls frequency can be mixed with Self Detailing.

Sometimes marketers want to present more than one product during a meeting, which is difficult or even impossible due to the doctor’s lack of time, but more precisely because it is simply too much. Then, it is highly recommended to use self-detailing as the complementary tool to give profound information about each product. 3d or 4th product can be shared via Self Detailing.

This way, we come to understand that one of the greatest features of self-detailing is the ability to complement any communication channel and any device. In other words, the possibility to act as a complementary tool for the pharma multichannel and omnichannel approaches. This channel can a part of face-to-face, remote engagement, used in conjunction with email, webinar, or mobile and receive maximum engagement. Doesn’t it sound like a great promise in the future of omnichannel-oriented HCPs?

Self-detailing + Approved Emails

The key to self-detailing is email. The representative sends the HCPs an Approved Email with a link to view a presentation by themselves. Session KPIs, questionnaire answers, feedback are collected automatically and synchronized back to the CRM system. Thus, self-detailing is capable to supplement and diversify your email practices.

However, it’s anyone’s guess what happens to email when we send it to the HCP. Whether it was even opened, read, or immediately deleted? Slightly above, we found out that interactivity and a high level of personalization are the factors that will allow your emails to stand out. It is important, because according to statistics, 66% of HCPs want to be able to receive email from the med rep. If you’re a doctor and you receive an email with a self-detailing presentation inside, it is your chance to dive deep into fascinating interactive content. Something different from the usual eDetailing, as a full-screen interactive presentation with the voiceover/script with pronounced messages, subtitles, clear navigation, and self-guided flow.

Once physicians review the materials, they can fairly evaluate the content. This feature is called to reveal HCPs’ “unfiltered” opinion on presentation.

Besides, the combination of Approved Email and Self-Detailing allows you to cover doctors in remote areas where they usually cannot be reached. Thus, you can expand the coverage of HCPs in any location, at the peak of remote communication boom and in the future.

The final thought

In the era of hybrid communication, it is difficult to choose the right channel to engage HCPs. The gradual changes in quarantine measures continue to undermine the ever more precarious position of the marketers. For this reason, they are in search of reliable solutions that will provide stability in relationships with HCPs. The self-detailing module carefully designed and improved by Viseven enables unprecedented HCPs coverage and considerable savings. Add self-detailing in your campaign to get the most honest metrics and gain a better understanding of HCPs’ true behavior and interests during the pandemic, and further. Contact us to get a demo and reach out to HCP through the ideally personalized communication channel.

Viseven is a Salesforce Consulting Partner

TALLINN, Estonia, April 30, 2020 – Viseven Group is happy to announce its newly acquired status as a Salesforce Consulting Partner. Having an extensive history of mutually beneficial collaboration with Salesforce.com, the entire team is proud of involvement with the world’s most recognized business platform – and looking forward to the new opportunities of bringing genuine value to our customers in life sciences. The connection and integration of Viseven’s powerful eWizard multichannel pharma content authoring platform with Salesforce allows to elevate the benchmarks even further.

The entry to the Consulting Partner Program confirms the alignment of Viseven Group’s strategic goals with the values embodied in the Salesforce community. The program is focused on Customer Success, Innovation and Engagement – three core principles that resonate perfectly with what Viseven does for life sciences companies in the realm of digital transformation: attaining omnichannel excellence and value-driven brand communications based on tech solutions and impeccably personalized content. Working along the lines envisioned by the Program will allow to further expand Viseven’s own ecosystem of collaborations and offerings spectrum to drive that vision.

By now, Viseven has been providing expert assistance and content development services to global pharmaceutical companies for 10+ years along several lines:

  • multi- and omnichannel expertise
  • omnichannel content development (eDetailing, email templates, websites, mobile, VR and AR applications, CRM and CLM capacities)
  • transformation in the content supply chain with the unique eWizard platform

eWizard, an end-to-end multichannel content authoring solution for life sciences, provides an extended set of tools that cover pharma and agencies’ industry-specific needs in content creation, reuse, adaptation (including localization) and management. Throughout the history of the platform, this vast range of applications has called for a broad integration scope. Notably, eWizard is integrated with Veeva Suite (which features the Salesforce-based Veeva CRM).

To bridge the customers’ email strategy with the overall omnichannel excellence, Viseven has integrated the platform with Salesforce Marketing Cloud. This allows eWizard users to create and update high quality mobile-friendly email templates, while also enjoying automated publication to the Marketing Cloud for use. In this way, Viseven connects the pharma content world with the array of Salesforce business activities – a solution that many customers have specifically pointed out as a major win.

Viseven Group’s mission is firmly established: we help pharma companies provide omnichannel experiences for stakeholders, build value-based relationships and spread the word about innovation in their field. How do we achieve this? Expert-led digital transformation, professionally crafted content – and an innovative approach. Our collaboration with Salesforce is an essential driver of success along these lines, especially when you consider how firmly entrenched Salesforce.com-based solutions are in the business processes of our customers. Working to build upon these capabilities and provide for even higher achievements is a large part of what we do.

Nataliya Andreychuk, CEO

Currently, eWizard platform boasts a substantial set of integrations, covering the needs specific to the pharmaceutical industry. In terms of email, the solution allows pharma brands to:

  • Repurpose preapproved brand master email templates to be used in Veeva (Approved Email) and SFMC
  • Build email content modules to mix and match (header, image+text, etc.)
  • Automatically publish user-assembled email templates to Veeva Vault for review and approval
  • Export the approved email template to Salesforce Marketing Cloud for distribution

As a Salesforce Consulting Partner, Viseven provides a team of certified specialists and consultants who skillfully guide the customer through the entire process of implementing the new omnichannel approach, from developing a strategic roadmap and platform configuration to training and maintenance.

At the time of this writing, Viseven includes a number of Salesforce certified professionals holding the title of:

  • Salesforce Certified Platform Developer
  • Salesforce Certified Marketing Cloud Email Specialist
  • Salesforce Certified Marketing Cloud Consultant​

It is the company’s endeavor to extend the number of certified specialists as early as by the end of Q2 2020, as well as to work with Salesforce to provide more possibilities to life sciences customers.

Want to learn more about how to use the maximum potential of SFMC for your brand’s omnichannel success? Contact our experts to find out how the possibilities of Salesforce and eWizard platform can boost efficiency and fit your strategic objectives.

eWizard Remote Detailing: What You Need to Know

Since COVID-19 has become a pandemic, the pharma industry no longer exists in its traditional sense. The coronavirus forced pharmaceutical companies to minimize health risks and use remote detailing as an alternative to face-to-face meetings with healthcare professionals (HCPs). 

With new types of the coronavirus emerging, remote detailing doesn’t lose its relevance and remains one of the primary marketing channels. When technology prevails and HCP engagement requires a personal approach, it’s essential for pharma businesses and their sales representatives to understand how to leverage remote detailing. 

In this article, we’ll analyze the advantages of remote detailing and share how your organization can use this channel efficiently and save resources with the help of the eWizard remote eDetailing solution.

Why Pharma Use Remote Detailing for HCP Engagement

Remote detailing is a type of digital marketing that allows sales representatives to simplify the engagement of HCPs and enhance their experiences with pharma brands during remote visits using an eDetailing platform

Here are a few main benefits of eDetailing platforms: 

Personalized Content & Customization

Remote detailers are digital presentations that have everything to create an exceptional experience for each HCP based on their preferences and needs:

  • Straightforward Navigation. A simple menu within an eDetailer helps HCPs find all the necessary information about pharma products smoothly and fast. 
  • Attractive Design. Each slide within a remote detailer is fully customizable. Pharma brands can use different layouts, add media, and enable animation. 

Increased Reach for Fewer Resources 

With eDetailing, pharma companies spend less to access larger audiences. eDetailers are cost-effective because they eliminate the need for traveling and personal interactions with HCPs. Also, eDetailers help sales representatives engage with HCPs who work in distant and hard-to-reach locations. 

Remote Access

Remote visits and eDetailers provide HCPs the complete freedom to learn promotional materials without getting distracted from their responsibilities. HCPs can access an eDetailer anytime and via any device: desktop, laptop, tablet, or smartphone. 

Detailed Analytics & Reporting 

Remote detailing includes real-time tracking software that shows each interaction between HCPs and eDetailers. Analytics helps pharma brands see the results of their campaigns, identify oversights, and enhance eDetailing content in the future.

eWizard Remote Detailing: How to Leverage HCP Engagement

eWizard remote detailing is an all-in-one solution that provides the latest functionality to match the needs of an organization with any goals and a level of digital maturity. The solution includes advanced features and tools to build long-standing and trustful relationships with HCPs at reduced cost.

Omnichannel Communication

eWizard remote edetailing – omnichannel communication

Combine eDetailing with other marketing channels to attract your target audience with relevant content. Create personalized customer journeys for different segments of HCPs to send engaging messages at the right moment within omnichannel marketing campaigns.

Pre-Built eDetailing Templates

eWizard remote eDetailing – pre-built eDetailer templates

Use a rich collection of remote detailing templates with ready-made layouts, attractive designs, and a complete set of interactive features to increase time to market and save budget and energy on the large-scale production of eDetailers.

Integration with Popular CRM Systems

eWizard remote eDetailing – KPI tracking

Integrate eWizard with your customer relationship management (CRM) platform to track the key performance indicators (KPIs) crucial for your remote detailing campaigns. Collect all data analytics in your CRM to measure the effectiveness of your eDetailing content and understand how HCPs are satisfied with it.

Automated Translation & Simple Localization

eWizard remote eDetailing – auto-translation

Produce more eDetailing content for multiple markets at a faster pace. Use the AI-powered engine to translate remote detailing content automatically and in seconds. Localize your eDetailers by manually downloading localization files, translating content from one language into another, and uploading the files back to the platform in several clicks.

Mutual Collaboration

eWizard remore eDetailing – mutual collaboration

Streamline remote detailing production and management by involving multiple stakeholders from different teams, departments, organizations, and locations. Create groups, set roles, and grant permissions for users depending on their responsibilities. Work together and share feedback in a single environment to achieve better results efficiently.

24/7 Professional Support

eWizard remote eDetailing – professional support

Feel free to contact eWizard experts at any convenient moment via live chat to get professional assistance on any issue related to your eDetailers or remote detailing solution. In addition to professional support, you can also find answers in eWizard knowledge base.

Get a Free Demo of eWizard for Remote Detailing and Beyond

Powered by Viseven, eWizard is a content experience platform used by global pharmaceutical brands, midsize pharma businesses, and small pharma agencies to leverage content marketing and provide personalized customer experiences based on advanced data analysis. 

eWizard helps different specialists involved in pharma and biotech collaborate within a single ecosystem to plan, brief, create, localize, distribute, and analyze content for remote detailing and other channels within global and local campaigns. 

With our content experience platform, your organization will: 

  • standardize processes and enhance content quality 
  • save up to 50% on content operations 
  • accelerate the medical, legal, and regulatory (MLR) approval and reduce time to market 
  • increase customer satisfaction 

Need help with remote detailing- in pharma? Let’s connect to discuss a custom solution for your business! Don’t hesitate to contact us now. Our specialist will get back to you shortly with all the information you need.

How to create Healthcare email templates in eWizard 

Oh no, email is not dying because of all the disruptive comm tech emerging, dear, especially if we are talking healthcare and pharmaceuticals. If anything, this channel has been thriving and evolving lately — to put it humbly — into a hyper-personalized occasion-based super healthcare email. Resistance is futile; don’t even try to dismiss that one! And to be completely fair, why should email be fading? Doctors prefer this communication channel to any other and love receiving personalized emails. And “personalized” here doesn’t mean inserting the correct name or sending dry birthday wishes. A sleek, well-designed, mobile-friendly, to-the-point-and-occasion message is what this audience is after.

And pharma marketers too! They know very well that a well-designed email is a source of clear KPIs, as it is often a steppingstone to deeper engagement. So, mass mailing? I ask that you never say those words again. The last thing marketers want is for their work to end up in the spam folder. So, to prevent this, email categorization becomes an a-la-mode approach — soft personalization. Pharma marketers are currently emailing HCPs for at least 4 reasons:

  • engaging new audiences
  • categorized emails on specialization
  • pre-meeting/follow-up emails
  • invitations to virtual/IRL events

eWizard template is the solution

The only thing is… it takes a lot of effort (read: time and budget) to create today’s medical email. Just imagine, with all the approval procedures inevitable in the healthcare industry and the amount of manual work involved in making each change, one email can take up to 4 hours. Therefore, solutions like healthcare email templates have become so popular.

Email templates come in many shapes and forms. But the main thing is that they solve many key problems of digital marketing. Just look at what businesses can achieve with ready-made templates:

  • harmonized design, structure and interactivity across brands and countries;
  • flexible structure for the email content;

Sounds easy, right? This list can become an illustration of your marketing campaign if you use templates made of blocks with components approved building blocks for switching and combining. The point of this “nesting doll” is getting pre-designed templates, which consist of blocks formed by components, all of which are available within a single content management and approval system. Templates can be adjusted to any screen (tablet, mobile phone, laptop), and all are available on eWizard platform. Let’s see how this magic works.

Workflow for creating and customizing the medical email template

To begin with, log in to your eWizard account. The first thing you see is eWizard Library, where you can create, store, and upload items.

In eWizard UP Library, you can add new items in the following ways:

  • create new items based on templates;
  • upload ZIP archives or files;
  • convert PDF and PPTX files into the eWizard-compatible format.

Also, you can organize items into folders.

To create a new email based on the template, click + ADD NEW at the upper left of your Library. Select the required item type.

medical email templates

eWizard allows users to incorporate business flows into their work with pharmaceutical emails of two types: rep-triggered (approved) and broadcast.

You can use a rep-triggered email (RTE) to send an invitation, a follow-up, or to perform other personalized activities. Rep-triggered emails let you interact with recipients more efficiently.

When you need to address many recipients at once, you use a broadcast email. It’s designed for mass mailing and provides common fact-finding or introductory information.

You can also create an email fragment. It is a reusable part of the email that provides updates or details to the information stated in the email. You can create one email and edit it with different ready-made email fragments.

In the Create new pop-up, you can select one of the available templates. To find the required template faster, use the search box or apply filters.

Once you select the template, you can view it with the play button on the template card. Some metadata fields are automatically filled out with the values of the selected template, for example, name, brand, and language. You can change them if needed.

Fill in the rest of the mandatory fields with the asterisk (*) and click CREATE. As a result, your newly-created Approved email template appears in the My library space.

Now, it is high time to customize your template according to your needs and requirements. For this, click the pencil icon on the item card.

As a result, your item opens in eWizard Editor.

pharma email template

eWizard Editor is a multifunctional service that allows you to organize the content within your email with the help of components [1], blocks [2], and placeholders [3]. Also, you can customize the styling [4] and properties [5] of email components, modify the layout with its settings [6], translate [7] your email, and preview [8] all your modifications on the fly.

On the left sidebar, you can find tabs with the available components, blocks, and placeholders. You can open any of these tabs and drag available elements to the layout for your content organization in email.

You can fill the added to the layout components with assets from My library, Veeva Vault, or your device and then replace the selected assets, if required.

With the tabs on the right sidebar, you can do the following:

  • The Styling tab [1]: Customize the background color, opacity, borders, and paddings of the selected component or block on the item layout.
  • The Properties tab [2]: Configure values that determine the component content and view on the layout.
  • The Settings tab [3]: Set the layout width and background color, and align the item layout.

After your email is ready, you can launch eWizard Quality Assurance toolset with the TEST button.

Here, you can select the following:

  • Send a test email.
  • Preview your emails and email fragments display in various email clients with Device simulator.
  • Compare different versions of the same item or different items available in Library.

Our workflow wouldn’t be complete without email exporting for or publishing to the best content management systems.

With eWizard Publisher, you can send items created in eWizard to different target systems. Although the final result is almost the same as with eWizard Export service — the item appears in the specified target system — the processes differ. Thanks to secure and configurable integrations of eWizard with target systems, publication cuts the likelihood of a human mistake.

eWizard Export is a service that allows you to transform eWizard items into formats compatible with target systems: documents, standalone (mobile) applications, or ZIP archives. After a successful export, you receive an email notification with a unique link to download the resulting file.

eWizard templates will provide you with infinite ways to create new Approved and broadcast email templates. You can leverage creativity while retaining your brand identity, consistency and afford personalized messages.

If you want to see the complete picture of how it works, fill in the form below to get your full version of this demo!

What are Dynamic emails: Opportunities and Threats?

Who could believe that regular mailouts would be so effective with dynamic email content in any industry market nowadays?

It has given a new breath into the creation of marketing campaigns opening up a whole new world of possibilities for content engagement.

We send more than 2 billion emails for personal and business purposes every day. Personalized email is one of the most popular lead-generation tactics in marketing as far as it is one of the most trusted online information sources among users.

Dynamic email content helps to boost engagement with recipients as far as they receive relevant content according to their preferences. Today, many users are ready to share personal data with any company in exchange for a highly personalized content experience.

Would Dynamic email marketing help your business win the race for the recipients inbox? Evidently, it brings benefits for marketers who properly set it up, thus it will be for you!

What is Dynamic email content?

Dynamic email content works as a personalized part of email marketing campaigns that change based on behavioral data, and demographic information you have about your subscribers. Usually, companies collect data about customers through marketing automation systems, mobile apps, websites, social media, emails, call centers, etc.

Models of Dynamic content in emails

Variable substitution

It represents interchangeable fields in the email template where the personal customer data (users name, location) are registered. This sets a certain level of email personalization, but quite minimal.

Content insertion

It sets a much deeper level of personalization. In other words, you can switch out sections of content blocks, phrases, paragraphs, and images, or even create emails in multiple languages.

Using dynamic content in your emails may help your mailouts to win the competition for brand loyalty, increase click-through rates as it brings relevant product recommendations to the recipients.

Types of Dynamic Email messages

  • Time-sensitive emails 

cause a sense of timeliness and relevance of the message rather than a sense of spam. Typically is used with a countdown timer and a call-to-action to prompt the customer to purchase.

  • Abandoned survey emails 

are used if the customer has put the product in the basket but did not complete the purchase. This type of e-mail motivates the subscriber to back to the website and complete the purchase.

  • Language-based emails 

set a deep level of user’s engagement. You can send emails that will be customized for each customer depending on their browser language, or the information about the preferred language.

dynamic email content examples

How does dynamic email work in Pharma?

Pharma industry chooses email messages as a leading means of communication. HCPs prefer to communicate via email because they consider it the most convenient way to be aware of the latest industry news; great opportunity for a follow-up to a rep meeting.

Email is always ready to be read and clicked on at any time.

60% of physicians read emails primarily on their smartphones.

That’s why email dynamic content is adaptive enough to play a significant role in engagement marketability.

Dynamic content also saves time and costs for the production of rep-triggered email campaigns, empowering other channels of communication. In this case, they work together with other channels (eDetailing, remote detailing) providing a deep personalization between sales representatives and sales HCPs.

Moreover, the implementation of dynamic email content could make their lives easier, save time, allowing them to fill out surveys, order samples, or co-pay cards right in the email body. However, surely, the main value of dynamic email content is in the deployment of newsletters campaigns considering its interactive nature of it.

What are the benefits of Dynamic content in email?

  • Provocation to Act

Previously, to take some action in your email, you had to follow a link, open a new tab and then switch to another web page. Dynamic email content has transformed our conception of opportunities for interacting with HTML email.

Dynamic email allows adding many interactive elements like a carousel, accordion, buy buttons, and other components, turning it into a dynamic experience for the user. Now, subscribers can respond to invitations, polls, pages through catalogs, basket goods, leave comments, or perform many other actions right in the email body. This allows utilizing the user’s time and avoiding unnecessary jumping between pages.

  • Bit of Personal Touch

Personalization is an important Pharma Digital Marketing Technique. A successful email campaign makes every customer feel exceptional. Just entering the username in the dynamic email template and considering it personalized is like swimming in shallow water these days.

Using Dynamic email allows marketers to personalize their mailouts more effectively. Interactive email allows creating accurate user profiles receiving data about their preferences, collecting customer feedback.

Sometimes customers unsubscribes from emails due to content that’s no longer relevant. All type of content inside emails is updatable (e.g, dates of the events, images, blocks, prices, and many more) to always provide subscribers with fresh and relevant information to ignite interest in your product recommendations.

  • Be Ahead of the Game

Today you have a chance to be one step ahead of the competitors using dynamic email as far as it is still a relatively new thing in the market, it will take a little time before this technology will be widely deployed.

Moreover, the automated process of dynamic email content creation develops an intimate understanding of their audience and, as a result, higher ROI and brand loyalty. So, while your competitors are still into plastic communication, you can enjoy a vibrant online presence with AMP!

The Possible Risks of Dynamic Emails

Although it seems this technology should not have any flaws, there is no sun without a shadow. However, Google claims to be in the process of solving this problem, for now, we’ll just leave it here.

  •  Unlikeliness to Increase Your Site Traffic

One of the obvious drawbacks of dynamic content technology is the unlikeliness to increase your site traffic. The thing is that dynamic content has a Google URL and is located on Google servers. But then again, this is more likely a temporary problem, since Google is already working on a solution to this problem, and a smart publisher always has a backup plan.

  • Unreliable Analytics

Unfortunately, dynamic content does not set the standard for quality analytics. You will not have much data to work with to improve your visitor’s experience. You will receive just basic metrics like visitors and engagement.

  • It’s a Complex Thing

Development of dynamic content email may turn into a quite challenging task from a technical point of view. Your specialists will have to learn many new skills. For example, an extra study of HTML and CSS to create effects and functionality, learning of the dynamic content coding specification as well as markup language.

This type of email message has its own unique well-documented media tags, unique relevant content, and layout. We invite you to entrust the creation of dynamic email to our team of Email Marketing Experts, since they have an answer to any of these problems.

Dynamic content + eWizard = Perfect Email Marketing Alliance

To add dynamic content to your email templates you do not have to invent a new technology from scratch. The tool is already in your hands.

Here, at Viseven, we are very happy that even today, with eWizard at hand, marketers engaged in email campaigns can:

  • save tons of time and budget resources on your mailing campaign by endlessly reusing pre-approved master templates;
  • create a new unique email in no time by placing ready-made content modules (footer, text with image, graph, etc.);
  • publish email to Veeva Vault automatically, review, approve, then export and distribute to Salesforce Marketing Cloud.

You can use dynamic content inside eWizard email templates that empower a variety of ways to create interactive personalized emails.

We invite you to contact our team of Experts, get a free eWizard demo and explore the creation of dynamic email!

Adobe Experience Manager integration with eWizard Platform for new-gen pharma content management

In another move to create a world of truly interconnected digital ecosystems for life sciences, Viseven Group is happy to introduce the integration of eWizard Platform with Adobe Experience Manager! This powerful solution, already claimed to be in use by 7643 companies, presents new opportunities to cater to pharma marketing’s long standing needs.

Here, we will dive into the whats and hows of these changes. We will look at how you can connect your existing systems, including Veeva, with AEM using eWizard, craft and reuse websites that fit AEM, while tracking their performance in Veeva/Salesforce, as well as how content approval processes and data integrity can be improved.

Data Integrity and the need for integrated pharma content solutions

The current business landscape is infused and intersected with data… Wait, it consists of data. With the most recent concerns about its quality, no wonder that the entire pharma industry is searching for ways to get things as neat as possible. Over the course of the last several years, FDA has had to issue quite a number of 483 warning letters concerning data integrity deficits in life sciences industry. For the most part, these have to do with regulations, electronic signatures, etc.

Now, pharma marketing is, in turn, affected. After all, brand reputation is part of the goal in the movement for data integrity, not just the regulatory confidence.

If we look close enough at the so-called ALCOA principles of data quality, we can see why:

Attributable – If you see materials in your DAM that you could and would possible reuse, it will surely help to see who uploaded them, when and why – and maybe how they performed.

Legible – it goes without saying that no marketer will ever reuse content that fails to interest them; unintelligibility is a putoff.

Contemporaneous – “just a file” is not an asset, but simply an object. How long since it was last used? Besides that, documenting the performance of content in real-time is something that begged for automation – and now has been automated.

Original – no one would like to get globally approved templates for, say, an ad, website or email in a version that has already been localized several times, with Gujarati text over a picture clearly destined for Russian market.

Accurate – all about context and metadata, which implies proper tagging and linking of all digital assets per key message, market, campaign, etc.

Digital Asset Management and Content Approval Software – life sciences perspective

Of all industries, pharma arguably has the most complicated and branching content lifecycle. The layers of responsibility imposed on various stages, starting from agency and up to MLR, make the workflows mudded at times, especially so if different systems and transfer formats (PDF, documents, PPT, etc.) are used.

In general, we can usually distinguish between three such layers. Asset Management per se, done by agencies, can be put to order as a short-term objective. Typically what’s needed here is a single workspace with sufficient integrations, a pack of content authoring functionalities and a way to report on the outcomes.

Next is the marketing review and approval workflow, which requires not only a unified platform to work on the content (e.g. comment on the assets), but also some formal mechanism of approval endorsed by tech.

Finally, the compliance layer – medical, legal, regulatory – also requires a single “source of truth”, but with even more meta tagging, taxonomy and context, as well as more formal approval chain.

The needs that are more or less in common across all these levels are as follows:

  • clear approval nomenclature (think Zinc, which is already in use by many an entrerprise)
  • possibility to share content across affiliates and agencies to ensure compliance and cost-efficiency (content reuse is the best way to achieve this)
  • metadata and tagging for the available assets
  • permission control and customizable user roles
  • possibility to somehow plug all of this together with CRM to track the approved key message performance
  • bonus point – ability to think in terms of key messages and not content items separately. This is the new approach to multichannel that Viseven has been especially pioneering recently with the modular Connected Content.

Sewing together Veeva Vault PromoMats and AEM integration with eWizard

At the moment, these different needs are solved by means of multiple systems in place, each serving its own stretch of the content lifecycle. For example, Veeva Vault PromoMats serves for storage, meta connectivity, and review. Content authoring and distribution is done via channel-specific solutions: email platforms, development environments, CRM/CLM, and so forth.

The first step in achieving digital excellence is, of course, instilling digital culture and getting proficient in each of these systems. The logical next stage is creating clear workflows that transcend the systems and unify the processes. With the advent of Adobe Experience Manager, be it primarily as a powerful means of managing websites, we see this tendency in its mature stage, with attention to workflows built into the very concept.

In turn, eWizard Platform, too, transcends its original role of multichannel content authoring solution and can now connect Veeva systems and AEM into a single whole, building bridges wherever necessary for the corporate needs.

This image has an empty alt attribute; its file name is architecture-1024x619.png

The platform allows to take approved/validated digital assets from Veeva Vault (seamless integration, nothing except credentials at one point is needed), arrange them in a channel-specific template (eDetailer, email template, in case with AEM, as website), and then publish it to the target system. Everything that can be automated is automated, leaving no manual work to the user.

At the same time, the performance of the website published in Adobe can be tracked further, with the data available in Veeva via CDN.

Alongside this improvement, eWizard offers to use the new Modular Content approach, where content exists beyond channels in the form of flexible modules that can fit different types of channel-specific templates. A single module with key message can be inserted into a template for website or email, or eDetailer presentation, with further adaptation if necessary – all inside eWizard.

This image has an empty alt attribute; its file name is reuse-modules-1024x564.png

As a result, the workflow that embraces Veeva systems and AEM via eWizard, “straightens” the multiple lines into a single, all-encompassing picture:
This image has an empty alt attribute; its file name is scheme-1024x280.png

Adobe Experience Manager examples in practice

Suppose you have an environment in Adobe Experience Manager where you want to place your company’s new website.

This image has an empty alt attribute; its file name is AEM_1-1024x304.png

At the same time, you want to be able to use assets from Veeva Vault to create a channel-specific content item (website) to be published in AEM. As a user of eWizard, you know where to look for the templates:

This image has an empty alt attribute; its file name is AEM_2-1024x500.png

You can edit your microsite as necessary, using the modules available. Since eWIzard has an extensibe capacity for metatagging, only the modules approved for use with the content under construction appear, as per business rules.

This image has an empty alt attribute; its file name is AEM_3-1024x489.png

Maybe you are required to update the patient profile on the website, and you already have the recommended assets in Vault. eWizard allows to use these assets without leaving the system, loading them from Veeva directly:

This image has an empty alt attribute; its file name is AEM_4-1024x468.png

After that, you can export the modified version of the website back into Vault as a PDF for validation and review, if your company’s workflows require it.

After validation, you can use the same built-in automated publishing functionality to get your brand new website across to AEM.

This image has an empty alt attribute; its file name is AEM_5-1024x489.png

In this way, you combine the benefits of both systems and enhance them further with the innovative possibilities offered by eWizard, making content workflows easier, faster and more efficient.

You can then track the performance of your content in Veeva:

This image has an empty alt attribute; its file name is Vault-1024x496.png

It is time to integrate all the efforts and chances of your marketing campaign to create focused interactions and build funnels and customer experiences that win the day! Try and see how it feels to have complete control over your digital assets – and you will be surprised at how, one day in 2019, so many things were resolved at once, leading to smart pharma marketing at the service of your brand.

Our dedicated experts are several clicks away, ready to help you learn more about the new possibilities you have.

Salesforce Email Marketing Automation with eWizard Integration

A while ago, we announced the strategic partnership with Salesforce.com, featuring a highly anticipated integration of eWizard platform and Salesforce eMarketing Cloud. The email marketing Salesforce integration covers all stages of an email campaign: from email creation to its distribution and analysis, offering a solid groundwork for mailing campaign optimization. And now we’d like to highlight key prerequisites and main outcomes this integration brings for digital pharma marketing.

Benefits of Email Marketing Integration with Salesforce

Let’s overview the key benefits of the integration and how it might be helpful for all pharma marketers across the industry:

  • Salesforce Email Analytics.

Integration enables tracking recipient behavior and using it to create better Salesforce email campaigns. You can see which emails were opened, which links were clicked, and which content was the most engaging.

  • Salesforce email marketing automation.

The email campaign integration with Salesforce Marketing Cloud reduces the risk of errors and time spent on many manual tasks, such as publishing and creating emails. Salesforce email automation streamlines various email-related processes, while also maintaining a high level of email personalization.

  • Efficient email marketing Salesforce campaigns.

With Salesforce email marketing integration, you don’t have to jump from one application to another to craft and send an email. You can just do it in a couple of clicks, making it easier to create high-quality engaging campaigns that don’t require a lot of time to kick off.

Email marketing automation with Salesforce responsibilities streamlines various tasks that used to require manual input. Now, you can easily get them done in just a couple of clicks.

What is Salesforce Marketing Cloud?

Salesforce Marketing Cloud is a platform marketers can use for a myriad of tasks and goals. And thanks to email automation with Salesforce integration, it becomes easier to create emails with a personalized touch. Here is what you can do with SFMC:

  • Create and manage content;
  • Send and monitor messages;
  • Find your target audience;
  • Design customer journeys;
  • Deliver personalized content based on user behavior;
  • Bring multiple channels together;
  • Centralize customer data;
  • Create 360-view of your customers;
  • Divide your customer base into segments.

With these features powered by the best email marketing integration with Salesforce, you can amplify your marketing campaigns and create them faster and of higher quality. Moreover, email integration can solve a few other problems, examples of which we’re about to discuss.

What are the Challenges the Integration and Content Experience Platform will help Overcome?

When it comes to localizing email campaigns, all marketers are confronted with a challenge –balancing between ensuring diversity and compliance. How do you diversify while remaining within branding requirements? How do you resonate with local needs while maintaining an easily recognizable brand identity?

And it might not be even worth all that hustle and expenses:

today, 260 bln emails/day toll a bell in mailboxes around the world, they’ve got something to tell the recipients. But open rates tell us a whole different story, ranging from 15% to 28%.

In other words,

across industries, only every 5th to 3rd email is opened.

A big part of those messages doesn’t even have a chance to appear in the inbox, as they go straight to the spam bin marked as “irrelevant info” by half of the email recipients.

However, these stats do not change the fact that email remains the main channel used to reach physicians. Many HCPs still prefer receiving personalized messages from pharma companies. But the problem is that personalized emails require lots of coding. Making a few tweaks would often mean hiring a trusted digital agency and investing significant time and financial resources. And let’s not forget about time-consuming approval procedures in pharma.

So, pharma marketers are facing a tough choice: either make an average email that has a high chance of being dumped as spam or make a great, localized one, but waste the monthly budget of a tiny country.

Luckily, with our content experience platform, eWizard, they no longer have to choose between these two options. Oksana Matviienko from Viseven admits:

“Capitalizing on a decade of working experience alongside global pharma actors, we developed a truly comprehensive solution that’s automating email campaign workflows at every stage of the email production process. Equipped with the eWizard platform, pharma marketers and sales reps have a powerful mix-and-match tool for creating and reusing approved email templates, which all have the same look and feel no matter the brand or market”.

Contrary to your average email template that’s rigid and inflexible, eWizard Email Templating Service contains a number of pre-designed content modules to mix and match for all that creative jazz. This model allows users to make an engaging email in minutes and eliminates the need to address an agency for localization or editing. With the adaptive templating approach that lies at the heart of eWizard-created emails and marketing email automation flows, marketers have creative freedom while adhering to budget constraints and branding guidelines.

Here are Some Benefits of eWizard Email Templates: 

  • The solution saves tons of time and budget resources by allowing users to endlessly reusing master templates that are created and pre-approved on a global level;
  • A template serves as the branding framework; all that’s left to do is to fill it up with localized content! Create a new unique email in no time by placing ready-made content fragments modules (footer, text with image, graph, etc.);
  • Forget manual or hired publishing! You can publish your email to Veeva Vault automatically as well as review, approve, export, and distribute to Salesforce Marketing Cloud.

If you’re an ambitious marketer aiming for a seamless Salesforce email marketing campaign workflow that delivers personalized emails, do not hesitate to contact our team of certified experts for details on the Salesforce integration with email marketing. You can also subscribe to our newsletter for the latest updates in digital pharmaceutical content marketing.