Influence of 5G on Healthcare Posted on August 29, 2024November 12, 2024 by Andrii Nikulin While the global pandemic feels like a distant memory today, the two years of strain on the healthcare system have left a lasting impact on the industry. COVID-19 highlighted what modern healthcare needs to be: preventative, participatory, and patient-centered. 5G is emerging as a crucial tool to bring the sector closer to that ideal. Its technical advantages over 4G are evident – handling more connections at speeds up to 100 times faster. Although 5G is currently limited to large cities in developed countries, by around 2025, we can expect its reach will extend beyond the urban areas. As this trend unfolds, it is vital to understand the benefits 5G brings, how it impacts healthcare communication, and how healthcare businesses can leverage it. In this article, we will explore these opportunities. But before we begin, let’s define what 5G in healthcare is. What Is 5G? 5G represents the 5th generation of cellular technology and is the gold standard in wireless communication today. Compared to its predecessor, 4G, it offers faster speeds, ultra-low latency, and greater bandwidth. These improvements enable 5G networks to reduce download and upload times, enhance reliability, and provide stronger connectivity. Like other transformative innovations such as artificial intelligence (AI) and the Internet of Things (IoT), 5G transforms healthcare digital communication and data management. Its high-speed network connection significantly impacts clinical trials, provider-patient interactions, diagnostic evaluations, remote monitoring and interventions, and healthcare education. As Eben Albertyn, Chief Technology Officer at VodafoneZiggo, aptly stated: “The network of the future is already being built as we speak. 5G is an important part of that. The speed of technological developments that bring about countless new, smart opportunities enriching our lives is unprecedented.” Main Ways that 5G Benefits Healthcare The benefits of the 5G network in healthcare vary depending on the stakeholder. Let’s explore how this technology impacts insurance companies, healthcare providers (HCPs), pharma content, and pharmaceutical brands. Insurance companies Insurance companies focus on promoting the health of their insured populations. 5G technology plays a crucial role in preventing emergencies, detecting life-threatening symptoms early, and delivering quality care even to patients in rural areas. This is particularly advantageous for those with chronic illnesses and co-morbidities. For instance, using 5G-enabled patient monitoring devices for individuals with diabetes or cardiovascular conditions can save lives and prevent worsening symptoms, which, in turn, positively impacts insurance company’s bottom line. 5G technology can recommend the next steps during surgical procedures based on the latest medical research and facilitate real-time consultations with remote healthcare professionals. Again, the reduced risk of surgical complications offers a range of commercial benefits for insurance companies. HCPs The pandemic exposed many flaws in healthcare. Hospitals avoided pouring money into costly inventory monitoring systems due to tight budgets and the limited return on investment. But when the crisis hit, HCPs were left worried about whether they had enough equipment to care for critically ill patients. High-speed 5G networks can be used not to track not only the equipment but also the bed availability and even people’s movements around the hospital. This real-time data helps manage hospital operations and curb the spread of viruses and infections. 5G network also improves provider-patient interactions. Combined with sensors, teleconferencing enables providers to monitor patients’ vital signs without leaving their hospitals. With 5G’s ability to transmit large data packets, it is possible to track blood pressure, heart rate, and blood sugar levels multiple times a day. This marks a significant shift in patient care, as it allows for more accurate diagnoses and a better understanding of which treatments are effective and which are not, compared to relying solely on occasional hospital visits. Pharmaceutical companies Pharmaceutical companies can transform their approaches to clinical trials with the help of 5G networks. The success of these trials hinges on the continuous flow of patient data to assess the effectiveness of interventions. Traditionally, trial participants either visit hospitals for examinations to track vital signs or perform self-assessment and manually enter their data on a website. With a 5G network, life sciences companies can remotely monitor patients’ health in real-time using IoT devices. This immediate access to clinical data allows pharmaceutical brands to spot the links between treatments and patient outcomes faster, speed up trial timelines, and trim the related costs. If a treatment is found ineffective, drug manufacturers can quickly pivot, avoiding unnecessary expenses. Common 5G Healthcare Use Cases Earlier, we gave a brief overview of some potential use cases while discussing the benefits of 5G networks. Now, let’s explore them in more detail. Virtual consultations HD video empowers HCPs to keep the lines of communication open with patients, regardless of their location. Video consultations can be a viable solution when an examination does not require physical interaction. These consultations are ideal for initial assessments, visual diagnoses (like certain hair conditions or wound care), psychological sessions, or routine check-ups. High-speed transmission allows for effective communication, lowering the chances of a doctor mishearing and making a mistake. Virtual consultations ease the burden on patients by reducing the need for travel and lowering appointment costs. A study found that this level of patient involvement can cut down annual costs for patient visits by up to 31%. 5G-enabled virtual consultations have also become a critical lifeline for people with disabilities or serious conditions that affect mobility. Patients in remote areas benefit from quick access to care and are less likely to postpone treatment. Remote patient monitoring Medical professionals generally have busy schedules, often seeing an average of 20 patients a day. Unsurprisingly, many HCPs experience burnout, which can eventually impact their clinical judgment and lead to compassion fatigue. The critical point is that not all 20 patients need to travel to primary care facilities. Sometimes, they do not have any significant complaints and just want to have their vitals checked. 5G technology enables continuous remote monitoring of patient health throughout the day. This gives HCPs a fuller picture of their state and reduces their intense workload. Meanwhile, patients no longer must wait long to find an open slot in the doctor’s schedule. Additionally, some patients feel anxious and uncomfortable in a hospital setting. Using connected devices at home can eliminate this issue and often provide more accurate results, especially in cases with blood pressure or heart rate readings. Benefits of using 5G along with data management and analytics platform Education sessions Thanks to low latency and high bandwidth, 5G enables healthcare organizations to adopt advanced technologies like augmented reality and virtual reality in healthcare. These tools facilitate education for students by allowing them to immerse themselves in a learning environment without the fear of making mistakes. A stable and fast internet connection ensures that learners in remote areas receive quality self-education. Moreover, 5G supports seamless operation of educational applications, providing quick access to learning materials and facilitating effective communication between teachers and students. Assistance for people with visual impairments Activities like entering a coffee shop, walking the dog, or reading road signs are second nature for most people. But for someone with visual impairments, these tasks can be taxing. A 5G-powered AR/VR headset allows them to connect with an advisor in real time for help. This not only helps to improve their daily lives greatly but also reduces the risk of accidents. The reliability of 5G ensures they are never left stranded due to weak connectivity. Video-enabled medication adherence Medication adherence is crucial for achieving the desired clinical outcomes. However, it can be challenging for patients to stick to their prescribed therapy, especially when they have co-morbid conditions requiring multiple medications or when they are more likely to forget their treatment regimen due to underlying issues, such as mental health conditions. 5G technology bridges the gap by connecting these patients with pharmacists or caregivers through high-definition video. This helps to ensure patients take the right medication at the right dosage and time. Connected ambulance In an emergency, every minute counts, and a delay in healthcare services can be fatal. A connected ambulance enables medical professionals to gather and transmit vital medical data before reaching the hospital. Wearables and HD video cameras provide real-time updates on the patient’s condition during transport to the emergency department. When the patient arrives, hospital staff are usually ready with the necessary equipment and know what actions to take. Sometimes, HCPs can connect with paramedics remotely to guide specific diagnostic evaluations or medical procedures. Ideally, this could mean the patient does not need to be transported to the hospital at all, receiving all necessary care on-site. Connected ambulance Source: IoT Business News Security Challenge and the Best Ways to Address It When large volumes of data are transmitted, security challenges inevitably arise. And when that data is as sensitive as medical records, the security risks increase exponentially. 5G networks must be protected from cyberattacks to ensure safe healthcare interactions. There are three key strategies for ensuring the secure use of 5G networks in healthcare: Encryption methods Robust encryption methods must be implemented to protect data transmitted between endpoints. This ensures that even if data falls into the wrong hands, hackers will not be able to decipher and make use of it. As risks evolve, encryption strategies must also become more sophisticated to prevent cyberattacks. They should be agile and innovative enough to minimize the risk of hackers intercepting communications between 5G network users. AI-driven risk identification AI and machine learning (ML) should be leveraged to detect and respond to security intrusions effectively. These technologies are invaluable for isolating infections, identifying threats, analyzing traffic, and examining network packets. However, healthcare organizations should prioritize data security testing when using AI algorithms, as it is a technology still in development. This helps address privacy gaps that may emerge as innovation evolves. Comprehensive government response Government regulators should develop rules and standards to protect healthcare stakeholders’ privacy as technology expands. It is increasingly important to create a framework of standards for using connected devices, always-on networks, and data processing equipment. While these regulations must ensure the complete security of sensitive data, they must not impede the development of communication networks and interoperability. Future Trends in 5G Network As of 2024, the 5G healthcare market is worth an earth-shattering $85 billion. By 2034, this number is expected to soar to $1.8 trillion, with a compound annual growth rate (CAGR) of 35.7%. The growing demand for improved provider-patient communication and the increase in the use of remote healthcare monitoring devices will continue to fuel this market growth. The increased bandwidth, low latency, and high speed of 5G will reshape healthcare, enabling pharma companies to discover drugs faster, supporting remote patient evaluations, and helping HCPs deliver medical services in distant areas without leaving hospital rooms. In the coming years, several healthcare trends will emerge with the spread of 5G. As the number of patients grows, challenges related to managing patient data will become more pronounced. 5G will enable secure and seamless data transfer between HCPs and healthcare facilities. Сost-saving measures will be crucial, with the ongoing shortage of medical professionals and constrained hospital budgets. 5G allows organizations to reduce in-person costs and alleviate the burden on HCPs. IoT medical devices will be widely used to monitor patients’ health, providing real-time insights that will lead to more effective, evidence-based decisions regarding patient care. HCPs will increasingly rely on exchanging high-definition videos and images, like mammograms and X-rays, to make clinical decisions remotely. Bottom Line Combining 5G with innovative technologies like AI, ML, and IoT can drastically change healthcare delivery, making it more connected and personalized. 5G can empower patients to become active participants in their care. This would improve their quality of life, reduce hospital visit costs, and eliminate long wait times for minor requests. 5G enhances the personalization of healthcare. Activities such as remote examinations, interventions, and assistance share a common goal: prioritizing patients’ needs for convenience, efficiency, and cost-effectiveness. Ultimately, the success of any new technology depends on how effectively it addresses patients’ pains and needs –– and in this regard, 5G excels.
Patient Engagement in Pharma – Why and How? Posted on August 15, 2024November 7, 2024 by Andrii Nikulin In an era where medicine is rapidly becoming more personalized, why do pharmaceutical companies still struggle to effectively engage with the very individuals they aim to serve? The traditional model of drug development and healthcare delivery is undergoing a seismic shift, with patient engagement emerging as a critical factor in achieving better health outcomes and driving innovation. Patient engagement in the pharmaceutical industry is quickly growing into a critical necessity for business continuity. From clinical trial design to post-market drug evaluation, patients are demanding a seat at the table. Their unique insights and experiences have the power to reshape medicines development pipelines, improve treatment adherence, and ultimately lead to more effective therapies. What is Patient Engagement in the Pharmaceutical Industry? Patient engagement in the pharmaceutical industry refers to the active involvement of patients in the development, delivery, and evaluation of healthcare products and services. This concept has gained traction as pharmaceutical companies recognize the importance of understanding patients’ experiences, needs, and preferences to improve health outcomes and enhance the overall quality of care. Why is Patient Engagement Important for Pharma? As we mentioned, patient engagement in pharma has transformed from a desirable addition to an absolute necessity. Leading companies are now investing heavily in patient engagement training, signaling a big shift in industry priorities. This change is further driven by major regulatory bodies emphasizing Patient-Focused Drug Development (PFDD). For instance, the FDA’s requirement for Patient Perspectives in drug reviews has made patient engagement crucial for approvals and reimbursements. Additionally, the COVID-19 pandemic has intensified public scrutiny of pharmaceutical companies, creating a unique opportunity to build trust with patients. These developments collectively underscore a clear message: patient engagement is now fundamental to success, shaping everything from drug development processes to corporate reputation and market performance. However, pharma is one of the few industries that have not fully embraced their end users in product development. This is unfortunate as patient engagement can hugely benefit all parties in multiple ways. Let’s break them down below. Improving the drug development process One of the most compelling arguments for patient engagement lies in its potential to dramatically improve the drug development process. According to Economist Intelligence Unit, drugs developed using patient-centric designs were 19 percentage points more likely to be launched, with an impressive 87% launch rate compared to 68% for drugs developed without such designs. This stark difference emphasizes the value of incorporating patient perspectives from the earliest stages of drug development. The impact of patient engagement extends beyond mere launch rates. Trials with patient centricity have demonstrated a remarkable ability to accelerate the recruitment process, a critical factor in bringing new therapies to market. On average, patient-centric trials took just 4 months to recruit 100 participants, compared to the industry average of 7 months. This efficiency gain is even more pronounced in specific therapeutic areas: In neurology and oncology trials, patient-centric approaches halved recruitment time. For rare diseases, the impact was even more dramatic, with patient-centric trials taking only a fifth of the time required by traditional approaches. Enhancing patient outcomes Beyond the development phase, patient engagement plays a crucial role in ensuring the effectiveness of treatments in real-world settings. When patients are actively involved in their treatment decisions, they are more likely to adhere to prescribed medicines and regimens, leading to improved health outcomes. This increased adherence not only benefits patients directly but also provides pharmaceutical companies with more robust real-world efficacy data, creating a cycle of improvement and innovation. Building trust and loyalty By prioritizing patient engagement, pharmaceutical companies can improve their public perception and build trust with patients and healthcare providers. Engaged patients are more likely to remain loyal to brands that demonstrate a commitment to their well-being. Driving patient-centric innovation Patient insights are invaluable in driving innovation beyond the drug itself. Engagement can lead to improvements in drug delivery methods, packaging designs, and support services that enhance the overall patient experience. This holistic approach to innovation and research can provide pharmaceutical companies with a significant competitive advantage in an increasingly patient-centric healthcare ecosystem. Top Ways Pharma Companies Can Drive Patient Engagement Today, pharma companies are striving to shift their approach and create engagement strategies with an end consumer in mind. According to a study, surveying almost 6,000 healthcare consumers, pharma does a good job of providing patients with certain aspects, however, some areas still require attention. Let’s discuss how patients want to be engaged by pharma companies. Prioritize customer support Customer support has emerged as a critical factor in patient engagement. It was found that 71% of consumers consider good customer support from pharmaceutical companies very important. To meet these expectations, pharma companies are expanding their patient support channels to include phone, SMS/text, web chat, email, and social media. Hence, to deliver personalized, relevant service, and foster ongoing relationships, make sure to implement a unified customer view across all channels. In practice, it may look like an email system that sends out reminders about medication refills based on a patient’s prescription history and past adherence patterns, or a mobile app that provides personalized tips and information based on a patient’s specific medical condition and treatment plan. Provide comprehensive medical education and patient support Healthcare consumers have clear expectations when it comes to medication information: 62% expect pharmaceutical companies to provide medication education 57% emphasize the need for ongoing support in managing medications and ensuring the correct dosage Pharmaceutical companies should offer resources that empower patients with knowledge about their medical condition, including disease management tips, treatment options, medication usage instructions, and potential side effects. This education can be delivered through various formats, such as webinars, videos, and written materials. Personalize communication Despite efforts for better communication and engagement, current communication strategies are falling short: Only 14% of healthcare consumers completely understand communications from pharmaceutical companies A mere 6% strongly feel that all communications are relevant Tailoring communication to meet the individual needs of patients is crucial. This includes using targeted messaging that resonates with specific demographics and conditions. Personalized educational materials, medication reminders, and patient support programs can significantly enhance patient understanding and adherence to treatment plans. To create impactful customized content fast, consider leveraging content experience platforms, like eWizard. Leverage offers and rebates Financial considerations play a significant role in patient engagement, with 51% of healthcare consumers stating it’s very important to receive offers and rebates. Pharmaceutical companies can develop strategic offer and rebate programs, integrating them into broader patient support initiatives. Utilize digital tools Digital engagement tools, such as patient portals and mobile applications, can facilitate direct communication between patients and healthcare providers. These tools can provide access to health information, appointment scheduling, and medication management features, improving overall patient experience and adherence. Here are some examples of the digital tools you can implement into your strategy: Patient portals: Secure online platforms where patients can access their health records, communicate with providers, and manage appointments and medications. Mobile applications: User-friendly apps providing patients with disease education, medication management, appointment scheduling, and support features directly on patients’ smartphones. Wearable devices: Connected devices that track health metrics, such as activity levels, sleep quality, and medication adherence, providing valuable data to patients and their care teams. Virtual assistants: AI-powered chatbots that offer 24/7 support, answering questions, providing medication reminders, and connecting patients with relevant resources. Build patient communities Online patient communities are becoming increasingly important for patient engagement. They are cited as the top channel for customer retention and advocacy by healthcare marketers. The interest in such communities varies by generation: 43% of silents/baby boomers think they’re important, and this rises to 61% for millennials. Creating online patient communities fosters a sense of belonging and support among individuals facing similar health challenges. These communities can serve as vital platforms for sharing experiences, providing feedback, and offering peer support. Pharmaceutical companies can develop and nurture these communities, tailoring engagement strategies to different generational preferences. Collaborate with patient advocacy groups Partnering with these patient organizations can enhance engagement strategies by leveraging their insights and networks. These collaborations can help pharmaceutical companies better understand patient needs and develop services that align with those needs, ultimately enhancing patient experiences. Possible Barriers that Can Occur While pharma companies and other stakeholders increasingly recognize the value of patient engagement, several significant barriers continue to impede progress in this crucial area. Being aware of these challenges is the first step toward developing effective strategies to overcome them. Regulatory constraints: Pharma companies often cite regulatory requirements as a significant barrier to patient engagement. The complex legal landscape can create uncertainty about what is permissible, leading to overly cautious approaches that limit meaningful interactions with patients. This regulatory environment can discourage companies from actively seeking patient input or from implementing engagement initiatives effectively. Complexity of patient needs and preferences: The diverse needs of patient populations present another layer of complexity. What works for one patient group may not be effective for another, making it difficult to create universally accessible engagement tools and programs. This challenge is further compounded by varying levels of health literacy among patients, requiring pharma companies to communicate complex medical information in ways that are understandable to a broad audience. On top of that, when patients lack sufficient knowledge about their conditions, treatment options, and the importance of engagement, it can hinder their willingness to participate. If patients do not understand the benefits of engaging with pharma companies, they are less likely to take part in programs designed to support them. Historical disregard for patient perspectives: Another hurdle is the cultural and organizational resistance within pharma companies themselves. Many organizations have typically focused on doctors as their primary customers, with patients seen as end-users rather than active participants in the healthcare process. In addition, pharma companies have traditionally put clinical outcomes first, without adequately considering patient experiences and preferences. This disregard of historical problems can lead to a paternalistic approach to patient care, where patients are not seen as partners in their treatment journey, thus limiting their engagement. Shifting to a truly patient-centric model requires a fundamental change in mindset and operations — a transformation that can be slow and challenging for large, established companies. Engaging patients demands resources: The resource-intensive nature of comprehensive patient engagement programs cannot be overlooked. Meaningful engagement requires significant investments of time, money, and expertise. In an industry often focused on short-term results, justifying these investments can be challenging, particularly when the return on investment is not immediately quantifiable. Moreover, pharma companies can struggle to fully understand patient needs, therefore, not knowing how to engage them. Sales teams may not be adequately trained to communicate the value of patient engagement programs, resulting in low participation rates. Without proper education and resources, these teams may fail to promote engagement initiatives effectively. Distrust in pharma motives: Some patients and patient organizations may harbor distrust towards pharma companies, fearing that engagement efforts are more about marketing than genuine care. This skepticism can prevent patients from participating in engagement programs. Overcoming this barrier requires sustained efforts to demonstrate a genuine commitment to patient welfare. Summing Up The future of pharmaceuticals is undeniably patient-centric. Despite the challenges, the benefits of meaningful patient engagement — from improved health outcomes to more efficient drug development — are too significant to ignore. As the industry evolves, digital tools have become essential in bridging the gap between pharma companies and patients. And if you’re ready to elevate your patient engagement strategies and want to develop a truly patient-centric and user-friendly solution, consider writing us a message. We have over 14 years of experience in pharma and release more than 35 solutions yearly, so you can count on our expertise and efficiency. The time for patient-centric approaches is now. By embracing patient engagement and leveraging innovative technological solutions, pharmaceutical companies can not only improve patient outcomes but also secure their position at the forefront of a rapidly transforming industry. The path may be challenging, but with the right strategies and partners, a truly patient-first healthcare landscape is within reach.
How to Become a Medical Writer: A Comprehensive Guide Posted on August 7, 2024November 7, 2024 by Andrii Nikulin If you read this article, you probably dream of getting your foot in the door with medical writing. Or maybe you are an employer eager to add a medical writer to the crew. Regardless of your goal, you must understand that the ready-aim-fire approach will not work in this occupation. You should know what medical writers do, what value they bring, how much they make, who hires them, and how to become one. In this in-depth guide, the Viseven team will help you learn more about the medical writing job and feel more confident while testing the waters in a new field. But before we begin, let’s define medical writing. What Is Medical Writing? Medical writing refers to creating healthcare-related textual content that aims to improve doctor-patient communication and provide insights on industry topics. Medical writing presupposes compliance with regulatory guidelines and industry requirements regarding structure, content, style, and format. Some types of medical writing include: Grant proposals Abstract for medical journals Advisory board summaries Ads for medical devices and drugs Clinical study reports Healthcare education materials Marketing materials Newspaper articles Healthcare books Necessary Skills and Expertise Medical writers create technical, educational, promotional, and informative healthcare-related content. Since healthcare is heavily regulated, a medical writer must be familiar with industry standards, regulations, and medical concepts. While having a healthcare degree is preferable, it is not mandatory. It is also worth noting that more than a basic understanding of healthcare is needed to excel in this profession. Medical writers must be outstanding communicators, capable of breaking down complex ideas for the public and healthcare professionals in a digestible way. They must create a compelling story to which the audience can relate, especially when crafting ads and marketing materials. Equally important for a medical writer are analytical and research skills. These experts must be able to analyze and synthesize large volumes of evidence-based information to create a coherent, compliant content piece. Since each piece will undergo the approval procedure (for example, the Medical Legal Regulatory (MLR) process), they should be able to work with facts and interpret research findings and statistics without falling prey to biased thinking. Source: Technical Writer HQ Benefits of Having a Medical Writer in Your Team Whether you are an employer or a would-be medical writer, you need to know what these experts bring to the table. Here are some of the key perks: Compliance made easy Medical writers are experienced in writing healthcare content, so they know how to ensure compliance with the industry requirements. For example, in pharma marketing, each content module or assembly must undergo a rigorous MLR process. For the businesses that do not employ a modular approach to content creation, it may take up to 2 months to approve a single content asset. If competent writers are assigned to create the content, the MLR teams will be more likely to approve it on the first attempt. This means savings in costs, time, and improving the quality of writing. High-quality content Medical writers understand the healthcare industry, their audience, and the job to be done better than other writers or marketers. They know how to connect with different types of readers, such as providers, regulatory authorities, patients, and caregivers. They also have the skills to write easy-to-read, engaging, and ethical healthcare materials. All their claims are well-researched and supported by data. Standardization One aspect often overlooked is content consistency. Medical writers ensure standardization across materials. This allows pharmaceutical companies to maintain their brand voice and facilitates information sharing. Since content quality and messaging remain consistent, reviewing and comparing different materials is more effortless. Who Hires These Specialists? Many aspiring medical writers falsely believe they should market their services only to pharmaceutical and medical device companies. This biased assumption greatly impacts their career progress. While pharmaceutical companies need medical writing services, they do not usually hire these specialists directly. Pharma companies often turn to medical education companies and medical communication agencies for medical writing. These vendors offer complete services, from project briefing to website development, making them time-efficient and convenient for life sciences businesses. It is not uncommon for MarTech companies operating in pharma to hire medical writers. For example, Viseven’s Digital Content Factory (DCF) provides interactive content development for life sciences brands, including those in the Top 50. Our team has been delivering medical writing and marketing services for over 15 years. Connect with these companies on LinkedIn or find their websites to check medical writing job openings. Depending on your goals and preferences, you may apply for in-house positions or seek freelance opportunities. How Much Do Medical Writers Earn? Medical writers’ salaries heavily depend on their skills, experience, and location. Salaries can vary significantly in the United States, even from state to state. According to Glassdoor, a medical writer makes an average of $86,556 per year. Meanwhile, Salary.com gives a somewhat lower figure of $70,784. This website allows you to determine the salary based on years of experience, location, reporting structure, and performance level. How to Become a Medical Writer Here are some time-tested pieces of advice to become a medical writer: Find a good mentor Finding a mentor is one of the most effective strategies for beginning your career path. However, you must be ready to soak up new knowledge and not be afraid to ask questions. You may encounter two types of writers when searching for a mentor. The first group consists of writers with a medical degree and extensive experience in healthcare, but their writing skills may be average. Life sciences brands often employ these writers if they have medical editors on their teams. Another type of mentor is a medical writer with adequate medical knowledge and exceptional writing skills. Their work typically requires minimal editing and is approved from the first draft, saving companies time and money. The choice of mentor depends on your preferences and available resources. Yet, it is preferable to find a mentor who can teach you both medical science and the art of writing, thereby making you a more competitive expert in the market. Build a diverse portfolio Your work speaks for itself, and a well-crafted portfolio is a must when you start your path as a medical writer. You might say, “But wait, how can I build my portfolio if I do not have anything published?”. One mistake that novices make is to wait for publications in authoritative medical journals to begin composing your portfolio. Your prospective employers would like to see examples of your work to check whether you are a good fit for them. They also tend to prefer writers who can produce content for diverse audiences. Therefore, it is always a good idea to include, for example, patient handouts along with healthcare magazine articles. This would prevent you from pigeonholing yourself to one niche only and make you appear more valuable in the employers’ eyes. Network, network, and network Whether you plan to become a freelancer or an in-house employee, it is crucial to connect with the community to break into the field. Building a network of contacts, both locally and internationally, is increasingly important. One option to consider is joining the American Medical Writers Association (AMWA), an international association of specialists in biomedical communications. This will give you access to industry expert-led courses, scientific workshops, and mentoring opportunities. Most importantly, you can form valuable professional relationships, learning from other writers’ mistakes and success stories. Also, let’s not forget about virtual communication. Adding contacts on LinkedIn will help expand your network. You might also want to add employees and corporate pages of companies you want to work for. Become more tech-savvy Technical literacy will help you produce content quickly and with minimal to no revision requests from your employer or client. As a medical writer, you must be proficient in software such as Microsoft Office Word, Excel, PowerPoint, and Adobe Acrobat. The latter program is essential when creating marketing materials. To get content approved by MLR, you need to reference all your claims by mentioning the exact author, page, and paragraph number and highlight the sentences you are referring to. As most documents come in a PDF format, Adobe Acrobat is helpful for this task. Learning new tech skills also helps professionals stay abreast of industry trends. For example, medical writers at Viseven can leverage our advanced content experience platform, eWizard, to plan, brief, modularize, analyze, and distribute content. The knowledge of the AI-driven solution helps them speed up their content creation process, accelerate MLR approval, and tailor messages to their audiences. Spend money to earn money Medical writing is a highly dynamic field, so it is crucial to stay updated on the latest innovations, guidelines, and healthcare regulations. As stated by Cynthia Kryder in the book ‘The Accidental Medical Writer,’ you have to spend money to make money. There is no specific degree in medical writing, but you can always find plenty of self-education opportunities. Many organizations provide training sessions for newly hired medical writers. In these courses, new employees learn about various types of regulatory documents, in-house templates, style guides, the drug development process, and more. These organizations may pair new employees with senior medical writers who act as mentors. Alternatively, consider enrolling in short courses offered by professional entities. These sessions typically last up to three days and focus on specific topics (drug safety, medical writing for newspapers, ethical standards, and more). Upon completion, you will receive heaps of condensed, valuable information shared by experienced industry professionals. It is also vital to read high-quality content produced by other medical writers. You do not have to consume every content piece under the sun, but you should familiarize yourself with different writing styles to find your own voice. Identify the types of content you would like to create and read as much as possible. For example, if you want to write for healthcare journals and newspapers, explore the most prominent ones on the market. Gain medical science knowledge More than basic healthcare knowledge is required when starting a career in medical writing. It is vital to have professional literature at your fingertips. Essential resources include a nursing procedure book, physician desk reference, and medical dictionary. The Control of Communicable Diseases Manual can help you understand disease biology. There is also a wealth of evidence-based information available on the Internet. One of the most reputable databases is PubMed, which contains millions of healthcare manuscripts dating back to the 1950s. Meanwhile, do not use online encyclopedias and blogs, which people without a healthcare degree write and edit. You should be able to differentiate fact-based materials and personal opinions to provide high-quality medical content. Final Words Medical writing brings together the art of writing and the science of medicine. Life sciences brands rely on medical writers to engage, educate, and establish long-term relationships with their audience. Viseven is a future-inspired MarTech company that collaborates with medical writers specializing in various therapeutic areas, from endocrinology to rare diseases. Our experts work with marketing specialists and medical advisors to produce high-quality, compliant, and impactful content. Our team includes medical doctors who grasp the legal aspects of promoting different types of drugs and ensure that your content complies with regulations and cultural nuances. If you are interested in our medical writing and content creation services do not hesitate to drop us a line.
Pharma CRM: A Comprehensive Guide Posted on August 1, 2024November 11, 2024 by Andrii Nikulin In the pharmaceutical industry, customer relationship management is not just nice-to-have — it’s a fundamental necessity. Pharma is changing fast. New business models, complex regulations, and advanced technologies are pushing drug companies to work harder than ever to stay competitive. On top of that, the global pharmaceutical market has grown plenty in recent years, reaching an estimated $1.6 trillion in 2023. This is an increase of more than $100 billion compared to 2022. Source: Revenue of the worldwide pharmaceutical market from 2001 to 2023, Statista Just like in other industries, effective marketing and sales strategies in pharma rely on understanding and managing relationships with your clients. At the same time, the internet has made it easier for patients and doctors to find information about medicines, giving them more power to choose what works best for them. Because of these changes, pharmaceutical companies are rethinking how they do business. Instead of just focusing on making different drugs, they’re now trying to understand their customers better. And you can’t do it well with spreadsheets and manual data tracking. That’s where CRM software comes in to help pharma companies maintain and enhance these relationships. So let us see what makes this technology so indispensable in the sector nowadays. What is Pharmaceutical CRM? CRM, or customer relationship management software helps you manage relationships and interactions with your customers or prospects, track sales activities, and optimize marketing strategies. Often this software offers features like data analytics, personalized engagement tools, compliance management capabilities, and more. Pharma CRM software enables companies to build better relationships and enhance engagement with customers, improve sales effectiveness, and overall drive business growth. Main Advantages of CRM in the Pharma Industry Current market research shows steady growth in the global pharmaceutical CRM market, confirming the increasing adoption of the solution. In 2023, the market size was valued at $4,156 million, reaching $4,356 million in 2024. Experts predict this growth will continue. They expect the market to grow by 4.8% each year from 2024 to 2033. By 2033, they think it will reach $6,643 million. The rising adoption of these systems can be attributed to several key benefits they offer to the pharmaceutical industry. Better data management and analytics The first big benefit of pharma CRM systems is that they serve as a centralized repository for all customer-related data, consolidating information and interactions that previously were scattered across multiple departments and systems. This centralization is advanced even further by the CRM’s ability to integrate data from different sources, like sales, marketing, research, and even external databases, providing a comprehensive view of each customer and the market as a whole. Moreover, the real-time nature of data updates in a CRM solution ensures that information remains current and accessible. Sales representatives can input data during or immediately after their interactions with healthcare professionals, keeping everyone at the company informed and on the same page. With this wealth of consolidated data, pharmaceutical companies can utilize analytics tools to gain impactful insights, from predicting future market trends to analyzing products’ performance across various regions. This empowers companies to focus on relevant metrics and make data-driven decisions. In-depth view of a customer lifecycle journey Another key benefit of pharma CRM software is the ability to track customer lifecycle journeys, allowing pharmaceutical companies to see and study the entire process of converting potential leads into loyal customers. This feature offers complete visibility of each HCP’s journey, from initial contact to becoming a regular prescriber or customer. The system tracks various stages such as awareness, interest, evaluation, trial, adoption, and loyalty for each product or service, allowing for a complete understanding of the customer’s progression. By understanding where each customer is in their journey, you can personalize your communication and marketing strategies accordingly. Advanced workflow automation Most pharma CRM software solutions can automate various sales and marketing activities. The CRM solution can automatically schedule follow-up calls, send reminders for important meetings, and even generate personalized emails to healthcare professionals based on their interactions and preferences. This not only saves time for sales representatives but also ensures consistent and timely communication with customers. Marketing efforts also benefit greatly from automation. The CRM platform can automatically segment customers based on various criteria, allowing for targeted marketing campaigns. It can then track the performance of these campaigns in real time, providing valuable insights for future strategies. Automated reporting tools can generate regular performance summaries, saving hours of manual data compilation and analysis. Key Features of Pharma CRM Software Pharma CRM systems differ from traditional CRM software because of specific industry requirements and regulations. For instance, while standard CRM software focuses on general customer data, the pharmaceutical CRM system needs to be tailored to manage relationships with healthcare professionals, like doctors, nurses, and pharmacists. Hence, these industry-specific systems may often include features for tracking prescribing behavior and influence. Real-time monitoring and insights Getting real-time insights is crucial for any business, as it allows you to make decisions quicker and overall be more agile in your responses to market changes. This feature enables pharmaceutical companies to track and analyze data as it’s being entered or updated, providing visibility into different areas of business. Depending on your vendor, certain CRM platforms can even analyze and report how your audience interacts with your content. At the heart of this feature are live dashboard updates. As data is being entered or changed, your dashboard should update automatically, giving you an instant view of required KPIs. This is valuable both for tracking sales representatives’ activities and results, and for marketing to see the feedback on their campaigns. Closed-loop marketing Closed-loop marketing is a process that uses client feedback and data to continuously enhance marketing efforts, creating a cycle of constant refinement. This detailed information on interactions, preferred channels, and more help sales team personalize their approach to meet the clients’ need and expectations. With a pharmaceutical CRM software both sales and marketing team can access real-time insights which are shared between the teams to guide sales strategies and marketing decisions. Consent management Consent management is a feature that is rarely discussed, existing mainly in pharmaceutical CRM software. This functionality addresses the complex challenge of collecting and managing customers’ consent in the life sciences industry. As pharma companies grow, it becomes increasingly harder to handle consent manually. Not to mention, risky. Therefore, certain pharma CRM systems offer to automate the consent collection process while ensuring compliance with industry regulations. All collected consents are managed in a centralized platform, eliminating the risk of data loss, and allowing to see a full consent history. Sales representatives can send a tailored consent page to customers with checkboxes for different types of personal data. And if a customer refuses to consent, the CRM software immediately disables communications. Visits and route management This special functionality in the pharma CRM system is designed to help out the field sales and service teams optimize their daily schedules and travel routes when meeting with healthcare professionals or visiting pharmacies. The CRM platform uses advanced algorithms to create the best itineraries, taking into account location, priority of clients, and time constraints. It also helps track travel time and distances between appointments and allows for adjusting schedules on the fly when unexpected changes occur Sample management and compliance Pharma businesses can occasionally send samples of their products to healthcare professionals as a part of their promotional activities. All of these activities need to be tracked. The sample management feature does just that. It monitors sample requests, manages inventory levels, records distribution, and captures data on sample usage and feedback. The CRM platform ensures that sample distribution complies with industry regulations, which can vary by country or region. It typically includes features to set limits on the number of samples that can be distributed to a single HCP, track expiration dates, and maintain detailed records of all sample-related activities. Omnichannel communication If you notice that your communication with customers is getting ineffective and slow, it might be time to involve a CRM system that has a multi or omnichannel communication feature. Today, patients and HCPs interact through many channels, from phone calls to Instagram tags. A good CRM platform brings together these diverse customer interactions into one unified platform, ensuring that all customer queries are handled efficiently and no feedback falls through the cracks. With this integration you’ll be able to reach your target audience on their preferred channels, improving customer experience, and it will be much easier for your team to handle communications. In the end, you’ll have consolidated customer data with detailed insights, allowing you to make informed decisions. How to Choose Your Pharma CRM The pharma industry needs CRM software. Emerging regulations and policies, complicated procedures and processes, intense market competition — it’s all too much to handle without adequate technological assistance. Which begs the question — how do you choose the best pharma CRM software for your business? First, it’s vital to understand your immediate goals and strategic objectives. Don’t just go for a CRM system that has the most features, because you might end up paying for functionality that you won’t ever use. Define the KPIs that you want to improve and focus on CRM software that is designed to do just that. Another factor that’s crucial to mention is how a CRM provider helps its clients to migrate to new software. Often, migration is not a walk in the park, it needs to be handled professionally and with an individual approach. Ask your candidate providers about the whole process. Here are some questions that you might want to ask: Are you able to customize the CRM platform to ensure that it integrates with the existing tech stack? Will you provide a dedicated manager to help us handle the migration? Are you helping clients with the import of data? Can the CRM software be customized to our requirements and workflow? Do you have a 24/7 customer support service? Oftentimes, generic CRM solutions will not fit your needs compliance-wise. That’s why it’s best when a CRM platform is specifically designed for the pharmaceutical sector and includes compliance management features. Look for CRM that offers robust customer data management, sales force automation, and marketing campaign tools tailored to the industry. Next, focus on the ability of a CRM platform to support digitizing customer experience. In the modern age, HCPs expect seamless, personalized interactions across various channels. Good CRM software should offer multi-channel engagement functionality, allowing your team to interact with customers through their preferred methods: email, mobile apps, online portals, and more. Look for features that enable personalized content delivery, virtual meeting support, and digital signature capabilities to enhance the overall customer experience. Another crucial aspect to consider is the analytics and reporting capabilities of CRM software. The system should provide real-time insights into customer interactions, sales performance, and market trends. Advanced analytics can help you make data-driven decisions, optimize your marketing strategies, and identify new opportunities. Lastly, consider the vendor’s reputation, client portfolio, case studies, and future development roadmap. Choose a vendor with experience in the pharma industry who understands the unique challenges and requirements of the sector. Look for a provider that offers comprehensive training and ongoing support to ensure your team can fully utilize the CRM’s capabilities. Bottom Line As we’ve stated at the beginning and proved along the way — pharmaceutical CRM isn’t just nice-to-have, it’s an absolute must-have. By leveraging the power of industry-specific CRM, pharma businesses can streamline operations, build strong customer relationships, and stay ahead of the competition. From improving sales force effectiveness to ensuring regulatory compliance, the right CRM solution acts as a catalyst for growth. The industry continues to evolve, and those who embrace and optimize their CRM systems will be best positioned to thrive in the digital age of healthcare.
Viseven’s Q2 Calendar: Unmissable Life Science Events Posted on July 25, 2024November 8, 2024 by Andrii Nikulin In the second quarter of 2024, the Viseven team embarked on a global journey, traversing continents to attend and participate in the world’s most prominent pharmaceutical events. Our mission was clear: to immerse ourselves in the pulse of the life sciences and pharma industries, connect with leading professionals and opinion leaders, and gain firsthand insights into the cutting-edge technologies reshaping the pharmaceutical landscape. From bustling conference halls to intimate roundtable discussions, we found ourselves at the intersection of innovation and healthcare. A highlight of our journey was the opportunity to share our expertise. Our team delivered compelling speeches on various topics that resonated with attendees grappling with the challenges of digital engagement in an increasingly complex healthcare ecosystem. Revisit the highlights of this journey with us by reading the article! Reuters Pharma EU 2024 April was a whirlwind for us, kicking off with the Reuters event in Barcelona where we went all out. We’re talking Gold sponsor status, our own networking booth, and a spot in the panel discussions — we were everywhere! At booth #12, we had our dream team — Iryna Zayachuk (Account Manager), Johann Sepp (our AE Lead), and the CEO Nataliya Andreychuk. Conversations with industry peers were flowing, and we expanded our professional network a large bit. A highlight of the event was Nataliya Andreychuk’s participation in a thought-provoking panel discussion titled “Fish where the fish are: Personalizing customer journeys by leveraging first-party customer insights“. Drawing from her extensive industry experience, Nataliya shared a ton of valuable insights. The discussion delved into the multifaceted challenges facing the pharmaceutical industry, from navigating complex regulations to meeting escalating demand. A key focus was the critical need for innovative approaches to healthcare delivery in this rapidly evolving landscape. Pharma IT & CPHI Despite the vast distance separating Barcelona and Tokyo, the Viseven team made its mark at industry events in both cities. In Tokyo, our dynamic team — Ethan Greely, Inyong Lee, Ryota Hirano, and Olena Volkova — dove headfirst into the CPHI Japan and Pharma IT & Digital Health Expo events. These gatherings proved to be hotbeds of innovation in the pharmaceutical world. Ethan Greely, our Digital Transformation Manager, took center stage with a compelling presentation. He shed light on bridging the gap between digital and non-digital channels using an omnichannel approach tailored for the Japanese market — a topic that had the audience buzzing with ideas. The Pharma IT & Digital Health Expo was a treasure trove of insights on revitalizing the pharmaceutical industry through cutting-edge technologies. Meanwhile, CPHI Japan brought together independent futurist thinkers from across the sector, offering a glimpse into pharma’s potential future landscape. We came away with a wealth of knowledge about the major trends shaping the global biopharma R&D pipeline, the unique challenges of drug approval in Japan, and the ongoing struggle with medical drug supply shortages. And that’s just scratching the surface! AI and Data in Pharma Healthcare Summit Meanwhile in Munich, Alex Repin, our Head of Frontline Sales, attended the AI and Data in Pharma Healthcare conference. This event showcased technological advancements in the pharmaceutical and healthcare sectors. The conference explored how artificial intelligence, data science, and digital innovation are revolutionizing various aspects of healthcare. Alex capitalized on this opportunity to network with industry peers and gain valuable insights into emerging trends. NEXT Pharma Summit The 2024 edition of the NEXT Pharma Summit wrapped up in May, and it was quite the event! It’s a 2-day conference where pharma and tech professionals from all over come together to share ideas. We’re talking 60 speakers from 30 countries, all diving into how technology is shaking things up in the pharmaceutical world and medical affairs. Naturally, the Viseven team couldn’t resist a piece of the action. Sure, we’d just gotten back from Reuters Pharma, but this was too good to miss! We were eager to see and talk to our clients from Bayer, Merck, Biogen, and Teva. We brought our A-game with a workshop led by our Head of Content Strategy and Enablement, Prasant Vijayakumar. The topic? “Unveiling the Future: The Quest for Complete Content Automation.” Prasant took the attendees on a journey through the world of automation in content marketing, showing how these tools can create some seriously engaging modular content. And he wasn’t alone — our CEO Nataliya Andreychuk, Regional Director Nataliia Kulyba, and Product Manager Anna Malivska were there too, sharing their wealth of knowledge. Looking back, the NEXT Pharma conference was a goldmine of insights. We got to hear from the cream of the crop in the industry, took a good look at where pharma is headed, tackled some future challenges head-on, and got a sneak peek at what’s NEXT for pharma businesses. 2nd Pharma Omnichannel HCP Engagement Conference Lisbon, Portugal’s picturesque capital, hosted this year’s 2nd Pharma Omnichannel HCP Engagement Conference, with Viseven playing a prominent role as a Gold Sponsor. For two packed days, the conference buzzed with interactive roundtables, lively panel discussions, and eye-opening keynote speeches from more than 20 top-notch experts. The event’s primary goal was to unite innovators in the pharmaceutical and life science sectors, facilitating knowledge sharing and experience exchange. Viseven sent a strong delegation of experts, including Nataliya Andreychuk, Yuliya Sotska, Anna Zolotnytska, Maciej Najzdion, and Prasant Vijayakumar. The team was deeply committed to providing attendees with valuable insights and actionable strategies. Prasant, our Head of Content Strategy and Enablement, led a compelling panel discussion on optimizing pre-launch and early-stage KOL engagement to foster collaboration and ensure successful product launches. Other panels explored crucial topics such as the impact of generative AI on omnichannel strategies in pharma, how communication tools influence channels in life sciences, and the value of data-driven insights in decision-making. Yuliya Sotska, Viseven’s Chief Brand and Communications Officer, served as the event chairperson, skillfully moderating panel discussions and ensuring all voices were heard. The highlight of Viseven’s participation was CEO Nataliya Andreychuk’s outstanding keynote speech. She presented a clear and comprehensive case study on synergizing high-quality content, data, and AI in omnichannel marketing. Nataliya detailed how Viseven integrates these elements to deliver personalized customer experiences, enhance brand loyalty, and elevate HCP engagement. Her presentation cut through industry jargon, providing attendees with a clear roadmap for achieving exceptional results in their omnichannel strategies. Dublin Tech Summit While our focus on pharma events remains strong, our passion for technology is equally vibrant. This May, our Product Marketing Manager, Yevheniia Zimmerman-Buhaienko, went to the Dublin Tech Summit — a premier gathering of tech innovators and thought leaders. The summit, which drew over 8,000 attendees, offered a comprehensive look at the rapidly evolving tech landscape. Through a diverse array of panels, keynotes, and interactive workshops, participants immersed themselves in the forefront of technological advancement. Key highlights included engaging discussions on AI ethics and the growing importance of open-source initiatives. Attendees explored the dynamic relationship between AI and human interaction, gaining insights into AI’s transformative impact across traditional industries. The event also featured deep dives into blockchain technology and its expanding applications, showcases of groundbreaking healthcare innovations, and forward-looking perspectives on AI’s role in shaping the future of advertising. Pharma 4.0 Our journey in the pharma tech world continued with the Pharma 4.0: Digitalization and Transformation Conference in Munich, Bavaria’s vibrant capital. Once again, Viseven proudly took its place as a sponsor of this notable event. Our dream team of Anna Malivska (our Product Manager and Modular Approach expert), along with Account Executive Badr Tabat, set up shop at the event. Their booth became a hub for networking, allowing visitors to connect with the crew and explore our solutions. Two full days were packed with insights on how AI, machine learning, and smart manufacturing are revolutionizing the pharma world. We’re talking efficiency boosts, faster drug discovery, and operations that run like clockwork. The conference brought together over 35 brilliant minds from pharma, automation, and data analytics to share their two cents on smart manufacturing tech. And our Anna Malivska was among these thought leaders. She took the stage to spill the beans on turning data into compelling stories. Anna dove deep into how AI can transform dry pharma data into narratives that pack a punch. She showed off the power of modular personalization, demonstrating how to tailor content that hits home with different audiences. Attendees walked away with practical strategies for omnichannel integration — the secret sauce for engaging people across multiple touchpoints. Anna also shared some wisdom on unified messaging, explaining how syncing up data across channels can seriously boost conversions and keep users hooked. If you’re a pharma marketer looking to squeeze every drop of potential from your data using AI, personalization, and omnichannel strategies, Anna’s presentation was the place to be. HLTH 2024 Next up on our event tour was HLTH 2024 in Amsterdam — one of Europe’s biggest health innovation gatherings. This time our team comprised Nataliia Kulyba, our Head of Primary Sales, Maciej Najdzion, Account Executive, and Oleksandra Zikh, Senior SDR. These guys are the ones who work their magic with our clients day in and day out. Now, HLTH wasn’t just another box to tick off our list — far from it. We saw it as a golden ticket to dive headfirst into the future of healthcare and life sciences. Over 3,500 attendees, and more than 400 speakers — we were able to exchange ideas, soak up insights from the industry’s bright minds on topics ranging from drug development to social media in health, and brought back valuable knowledge to improve our best practices. If you’re itching to be part of the exciting future in healthcare and life sciences, HLTH Europe is where it’s at. Our team was there to showcase Viseven’s prowess and demonstrate how our MarTech solutions are making waves in the health and life sciences world. Collision The Olympics of tech. America’s biggest tech conference. These are just a few ways to describe Collision 2024, the landmark event that took place in Toronto this June. Our dynamic duo, Yuliya Sotska, Chief Brand and Communications Officer, and Yaroslava Upatova, Chief Growth Officer, embarked on a journey across four countries in just 24 hours to be part of this extraordinary gathering. And let us assure you, every minute of that journey was worth it. Collision is more than just a conference — it’s a melting pot of opportunities. It’s where tech experts network, cutting-edge trends are unveiled, innovative solutions are showcased, and valuable publicity is gained. This year’s installment was the largest in the conference’s history, boasting over 40,000 attendees from 130 countries. Naturally, the Viseven team couldn’t miss the chance to be part of shaping the future of tech. Yuliya and Yaroslava made the most of these three action-packed days. They immersed themselves in enlightening panels, connected with industry peers, forged new connections, and absorbed insights from thought-provoking speeches. Yuliya, in particular, took center stage once again, skillfully moderating and presenting sessions. Attendees were treated to a smorgasbord of insightful discussions. Topics ranged from the evolving dynamics between humans and chatbots to case studies demonstrating AI’s problem-solving prowess in business. The future of cancer detection and groundbreaking innovations in cleantech were also hot topics on the agenda. As always, Yuliya excelled in her role as moderator. She drew inspiration from each talk, channeling the energy and insights into lively, engaging discussions. From Barcelona to Tokyo, Munich to Toronto, we’ve been on a global adventure that’s left our heads spinning. These events weren’t just about racking up frequent flyer miles — they were our ticket to the cutting edge of life sciences and tech. Let’s be real — Viseven didn’t just show up. We showed out! Our team was everywhere, soaking up knowledge and sharing our secret sauce on stages around the world. We’ve got our fingers on the pulse of everything from AI and data analytics to omnichannel marketing and personalized content. And trust us, it’s all about making healthcare better and smoother for everyone. Every insight, every connection, every lightbulb moment is fuel for our innovation engine. We’re taking all of this back home to supercharge our practices and help our clients navigate the wild world of digital health and pharma marketing. But we’re not done yet! Our globetrotting team is gearing up for even more exciting conferences and events this year. And some of them are just around the corner. Want to stay in the loop and know where we’re headed next? Give our LinkedIn page a follow, as we’ll be dropping pins on our event map there first. And, of course, we’ll still be giving you the full scoop right here after the events. You can count on us to give you all the details — what we did, who we met, and our takes on the latest industry trends.
Medical Legal Regulatory (MLR) Review Process in Pharma Posted on July 25, 2024November 7, 2024 by Andrii Nikulin The medical, legal, and regulatory (MLR) review is undoubtedly one of the most important procedures in the pharmaceutical industry. Yet, it is also one of the most complex and time-consuming as well. For many experts, especially in pharma marketing, MLR review often feels a bit drawn-out due to old methods and outdated software. Still, it remains a huge element of any content validation process. Learn all the basics of MLR reviews, their challenges, and their benefits in our guide. What is MLR Review? MLR review, or medical, legal, and regulatory affairs review, is an important process in the healthcare industry that helps companies ensure that all their content complies with current standards and laws and can be published without posing any risks to patients and healthcare professionals. The Role of MLR in the Pharma Industry Regulatory hurdles in pharma rank among the top three biggest challenges in the industry. Even the smallest misstep can lead to significant problems. This is why medical, legal, and regulatory (MLR) reviews exist: to help companies create digital content that won’t harm their patients’ health or the company’s reputation. Let’s take a look at a few more reasons why MLR is so important in the pharmaceutical and life sciences industries. Ensuring the accuracy and authenticity of all your content Every pharmaceutical or healthcare organization, company, or even small business that creates and publishes any type of content faces a huge responsibility: providing both healthcare professionals and patients with true information backed by facts, studies, and other evidence. Even the smallest mistake can put someone’s life in danger, which makes an optimized MLR review an important part of any content creation process. Promoting content worldwide When a pharmaceutical company publishes content, it often considers the norms and laws of the country in which it operates. But what if this company decides to expand worldwide? How can it ensure compliance with the laws it is not familiar with? This is where MLR reviews play a huge role. With the right MLR process, pharmaceutical companies can ensure compliance in medical marketing not only in their country of origin but anywhere in the world as well. Adhering to legal regulations Distributing inaccurate and misleading information can lead to serious repercussions. The pharmaceutical industry is very strict about complying with the laws; even the smallest mistake could result in huge fines. When an organization is found guilty of fraudulent marketing or misrepresenting its content and offerings, it could face fines amounting to millions of dollars, if not more. For example, Pfizer was fined $2.3 billion for the illegal marketing of four of its off-label drugs, which became one of the biggest fraud settlements in the healthcare industry. Maintaining a good brand reputation If your marketing content is inappropriate, filled with errors, contains misleading information, and includes made-up facts, it’s likely that sooner or later, it will make the news. This will put not only your patients but also your entire organization at risk. Your reputation will be severely damaged, and restoring it will be a huge challenge. At the very least, it will be a time-consuming and expensive process, potentially taking many years to settle. Types of MLR Submissions Many pharma and life sciences companies integrate MLR reviews into their workflows in the wrong way. MLR reviews are often conducted when there is a serious paper about to be published or a huge conference coming up where everyone would be listening to what the organization has to say. The truth is that MLR reviews are needed in 90% of cases, whether it is a website blog post or an important research paper. Here are some of the most common types of MLR submissions: Promotional content In many countries, companies might be fined for false advertising. Combined with pharmaceutical industry regulatory standards, it becomes crucial for every organization to ensure compliance in every promotional piece they create, even if it is a small tweet or Instagram post. Educational content This type of content might be used by both patients and healthcare professionals. If there is a mistake in it, many people are likely to remember it and might even subconsciously use this incorrect knowledge in the future. MLR review filters out false information, errors, and other types of mistakes from infiltrating educational content and influencing patients’ health. Scientific publications Even though research is always published by scientists who are experts in their field, their publications should still be reviewed to catch any potential oversights or errors. This includes verifying the evidence presented, the research results, and even the factual information. Compliance documentation Compliance documentation, such as pharma regulatory guidelines for audits and reviews, standard operating procedures, reports, and records, should also be verified by an MLR team. Just a small error could lead to many people adhering to compliance documentation and making the same mistake in their work. Internal communication All in-house communication, such as training documents, newsletters, surveys, and learning programs, often requires review if there is a possibility that any information mentioned in these documents might harm someone’s health or safety. All communication within the firm determines the work of people who are just starting to work there, directly impacting their interactions with patients and healthcare professionals. MLR Review Process Challenges & Their Solutions Ensuring pharmaceutical regulatory compliance is not an easy task. From creating a thriving environment for your MLR review team to meeting all possible deadlines, there are just too many details too important to forget. So, how can you polish the MLR review process, and what are the challenges behind it? Let’s discuss: Unfitting technology MLR reviews heavily depend on the software used to conduct them. If the chosen tools are not up-to-date, don’t consider all current laws and regulations, and simply don’t work well with all formats your organization works with, it’s likely that the final MLR review of your content will be incomplete and even incorrect. Instead of spending money on new tools and an additional workforce for additional reviewing, it’s best to invest in innovative software and tools that are regularly updated, fit your organization’s needs, and are easy to use for everyone who creates and submits content. High workload Speaking of the workforce, companies often rely too much on too few experts who can handle reviews of marketing materials. As a result, two possible issues arise. First, when just a small team of people work on the same important task all the time, it’s likely that at some point, most of them will feel overworked and even burned out. Moreover, when professionals responsible for MLR reviews eventually leave, they will also take all important knowledge with them, such as the location of any documents, specifics, and nuances inherent to an MLR review for a particular company, formatting requirements, the best content approval strategies specific to different types of documents, etc. All of the knowledge accumulated over the years will be gone without a proper management system that allows for not only streamlining MLR processes but also gathering insights from already conducted reviews. Ensure that you create a healthy environment for your employees and integrate proper solutions for MLR efficiency. Lack of communication among reviewers When MLR reviewers barely talk to each other, this causes a number of issues, including transparency problems. To better understand why this is a huge deal, let’s picture a situation. One of the reviewers looked at a piece of content submitted by a marketing team and left a few comments. After going through the document, another reviewer decided to message one of the authors regarding a few issues found in the text. The other reviewer is not aware of these issues and proceeds to contact the author to provide the same feedback, forcing a person to go through the identical process twice. In another scenario, some reviewers might create multiple versions of content without even knowing so, resulting in a lost final version and delayed content delivery. Situations like this happen all the time, and to avoid them, reviewers should treat any task as a collective effort and focus on communicating problems and ideas instead of just doing their jobs separately from others. The time-consuming content review process Content creation is a lengthy process itself, often requiring a lot of resources and time to be finished. And when, after all this time, content gets cut or, in the worst-case scenario, doesn’t even get approved, marketers feel like they have wasted all their time for nothing. For both MLR and marketing teams, situations like this cause a lot of stress, which is why some companies have started to adopt a modular approach to creating content. Instead of being a single unit, modular content can be broken down into different pieces or modules that work interchangeably. This way, marketers save time on content production, and MLR experts can focus on reviewing separate blocks of content. Difficulty coordinating promotional review committee (PRC) meetings Marketers and promotional review committees might not see eye to eye all the time. There is always a risk of a conflict in schedule, opinions, and priorities. For many companies, PRC meetings are quite rare, and when they do happen, there is a high chance that they will be inefficient. Remember that no matter how different everyone might be, they are still colleagues and share the same goals, so it’s best for everyone to focus on distributing roles and responsibilities within the teams and finding the most fitting solutions to the present challenges. For example, if there is a problem meeting deadlines, it might be a good idea for the marketing team and pharma review committee to discuss what both sides can do to speed up content delivery. Summing Up Healthcare marketing has always been challenging. Creating content that offers correct medical information, complies with current regulations, and properly represents the company’s vision is quite a conundrum. However, with the right approach, it’s possible to always stay ahead of the competitors while keeping up with all the trends and staying on the same page with stakeholders. If you would like to learn more about MLR approval in healthcare and how you can create content that will be 100% approved, contact us now. Our experts will provide you with a personalized consultation on the best solutions for pharmaceutical companies.
How We Transformed Content Management Process for a Leading Pharma Company with AI-Powered Auto-Tagging Posted on July 17, 2024November 12, 2024 by Andrii Nikulin An efficient content management process can make or break a company’s ability to respond to market changes. When a leading pharmaceutical company approached Viseven with challenges in their digital asset management, we saw an opportunity to revolutionize their workflow with AI-powered auto-tagging. This case study explores how our partnership led to remarkable improvements in efficiency, cost savings, and strategic alignment. Client Overview Our client, a global pharmaceutical leader, was struggling with an ever-increasing volume of content across various engagement channels. Their manual tagging process was holding them back, leading to inconsistencies, errors, and significant time delays in bringing content to market. Challenge The company faced several critical issues: Low content reuse due to poor searchability Inconsistent and inefficient manual tagging processes Extended project timelines and increased costs Difficulty in measuring campaign effectiveness Challenges in handling specialized medical content These problems were not just operational headaches — they were impacting the company’s ability to compete effectively in a rapidly changing market. That is why our client needed a reliable technology partner who could help with the implementation of effective auto-tagging. Our Process At Viseven, we believe in the power of AI to transform business processes. We proposed an innovative solution: an AI-enabled auto-tagging engine that would connect seamlessly with the client’s digital asset management system (DAM). Our approach involved three key stages: Training the AI model for strategic tagging: We started by gathering the client’s taxonomy matrix and curated datasets to train our AI model. This ensured the model could accurately assign strategic tags that aligned with the company’s key messages and internal categorization system. Enabling contextual tagging: We fine-tuned an LLM to generate precise contextual tags, enhancing the descriptive power of the tagging system. Enriching content assets: Once trained, we connected our AI engine to the client’s DAM system, automatically enriching existing and new content assets with both strategic and contextual tags. Throughout the process, we maintained close collaboration with the client, ensuring the solution met their specific needs and aligned with their strategic goals. Impact The implementation of our AI-powered auto-tagging solution brought about transformative results: Manual tagging work was reduced by 60%, freeing up thousands of human hours for more strategic tasks. The speed of content flow increased dramatically, reducing time-to-market for brand campaigns. With a ROI of over 340%, the solution proved to be not just effective, but highly cost-efficient. Improved tagging accuracy led to better searchability and higher content reuse rates. The solution fostered collaboration across diverse functions, from marketing to IT, driving unified business objectives. Our client saw improvements across the board — from content management and workflow optimization to compliance and cost reduction. The AI auto tagging software we implemented became a cornerstone of their digital transformation strategy. Ready to Transform Your Content Management Process? Whether you’re struggling with content categorization, looking to improve your tagging precision, or aiming to scale your digital asset management, our team of experts is here to help. Don’t let manual processes hold your business back. Contact us today to learn how our AI-powered solution can revolutionize your content management strategy.
Health Data Management: Everything You Need to Know Posted on July 17, 2024November 12, 2024 by Andrii Nikulin Over the past decade, biopharmaceutical researchers have made significant progress in discovering innovative drugs. Once-deadly diseases, like melanoma, multiple sclerosis, and malaria, have become more understood and manageable. Despite these breakthroughs, many life sciences companies search for a more comprehensive approach to discovering drugs and predicting which therapies will be effective for which groups of patients. The industry faces challenges in collecting and organizing high-quality, abundant human data that allows researchers to form hypotheses and, by using technology, discover trends and patterns invisible to the human eye. Effective health data management enables pharma to unravel disease biology and advance prevention and treatment. That is why the Viseven team wants to share insights on the importance of health data and best practices for managing it correctly. What Is Health Data? Before we dive into the core aspects of health data management, let’s discuss the key types of health data. Typically, data falls into two main categories: Traditional data includes information gathered through research, healthcare providers (HCPs), healthcare organizations, and public health agencies. Expanded data encompasses socioeconomic, behavioral, environmental, and lifestyle factors. For instance, health data might include information about an individual’s education, wearable sensor readings, or lifestyle habits. Source: Deloitte Combining these types of health data allows pharmaceutical companies to understand a person’s health and genetic profile better, thereby improving the quality of healthcare products and services. What Is Health Data Management? Pharma companies deal with enormous amounts of health data. According to the Deloitte report, the volume of health data rose by 40% between 2010 and 2020 and is predicted to climb even higher by 23% by 2025. Yet an overwhelming 97% of data generated by healthcare facilities stays unused. To shake the dust off the dormant data, companies must learn how to manage it to their advantage. Health data management presupposes systematically collecting and organizing data on a digital platform and preparing it for analysis to support drug research and development while safeguarding privacy. Key examples of health data management include electronic health records (EHRs), health data platforms, and even healthcare providers’ notes scanned into a digital library. Why Does It Matter? Taming large volumes of health data offers numerous benefits. Let’s explore some of them: Accurate differentiation between disease stages By tracking data from healthy individuals, those newly diagnosed, and those who have been living with a condition for some time, researchers can more accurately differentiate between disease stages. This, in turn, helps to better predict the onset of diseases and contributes to a finer understanding of disease progression. Holistic care Collecting and organizing large-scale human data can reveal how different factors, such as nutrition, behavior, or medical devices, can be integrated and sequenced to address specific patient conditions holistically. Moreover, data collected from different health systems ensure a bird-eye view of the patient’s state and a more comprehensive approach to treatment. Improved disease biology understanding High-quality data enables pharmaceutical companies to understand disease biology better and develop hypotheses for conditions that were previously difficult to treat and manage, such as dementia. It also helps meet the specific needs of patients with manageable conditions, like therapy complications. Personalized medicine Data analytics is an indispensable part of effective data management. Thanks to data insights, personalized medicine is no longer science fiction, and the days of trial-and-error medicine are numbered. Typically, HCPs establish a most likely diagnosis and prescribe a medication, often a blockbuster drug, and choose dosage based on the patient’s body weight. If it does not help, they change the dosage or choose another drug if possible. In contrast, personalized medicine enables providers to identify a disease at the outset and determine the right drug and dosage based on the patient’s unique physiology and ability to metabolize drugs. Better research & development process The research and development process can become less challenging and risky. More complete real-life evidence would help generate and validate hypotheses more quickly, accelerating the release of new drugs. Health Data Management Challenges The past decades have been truly transformative for the pharmaceutical industry, shifting from paper-based data organization to digitalization. However, even with most data now digitized, it has become hard to consolidate and manage its ever-growing volume. Here are some of the key challenges the industry faces: Fragmented data Health data can live in various databases and spreadsheets and come in different formats, such as text documents, video, and audio files. This data is often duplicated and collected by hundreds of different HCPs, pharmaceutical companies, insurance bodies, public health agencies, and others. This results in silos within healthcare systems, which hinders artificial intelligence (AI) algorithms from correctly analyzing the data and leads to a “one size fits all” approach to patient treatment. Life sciences brands need a single source of truth to ensure the AI model’s outputs are complete and accurate. Data collection costs From the first challenge, it is clear that consolidating all data onto one platform is crucial. The issue is that the more data you collect, the more expensive the solution becomes. In the context of drug discovery, it may cost up to $27,200 to gather data on a single person. This sum can skyrocket to $27.2 billion with at least one million participants. However, these costs are justified. This platform has the potential to generate around $25 billion annually within 20-25 years, even with slow innovation. Ever-changing data Heraclitus, a Greek philosopher, once said, “Nothing is constant but change,” and we could not agree more, especially when it comes to health data management. Patients undergo treatments, surgeries, and various tests, causing their health states to change and their therapy courses to evolve. They relocate and change their HCPs, and new medical treatments and screening methods are developed, producing volumes of new data. These changes in data necessitate innovative data management methods. Companies need to find effective ways for data standardization to keep it relevant and updated easily over time. Legal compliance As hacker attacks become more frequent, it is crucial for life sciences businesses to focus on legal compliance to improve their data security measures. Evidence shows that last year was particularly bad for healthcare organizations, with a staggering 239% increase in attacks. Unfortunately, it is not just the number of hacker attacks that has skyrocketed; these data breaches are also becoming more serious and costly. Pharmaceutical companies must comply with stringent government regulations, like HIPAA (Health Insurance Portability and Accountability Act) in the United States or GDPR (General Data Protection Regulation) in Europe, to safeguard sensitive data from hackers’ eyes: HIPAA provides a structure to ensure the privacy of patients’ medical records and other protected health information. It outlines how medical data should be used, protected, and disclosed. GDPR treats healthcare data as a type of personal information and offers guidelines for its protection. This regulation sets rules for accessing, editing, and deleting health data and requires healthcare organizations to have legal permission to process it. Notably, the GDPR applies to many industries, not just healthcare. Best Practices for Healthcare Data Management The question now is how to overcome these challenges and fully leverage your health data. Here are some tips to help you on your journey: Prioritize data governance Effective health data management begins with robust governance. This involves overseeing processes, employee conduct, and technology use throughout its lifecycle so that health data remains accurate, secure, and usable. With proper data governance, internal policies are established to govern data collection, usage, and disposal. Equally important is to comply with external standards set by government agencies and industry bodies. However, none of these policies can be effectively implemented without a culture of transparency. Holding the entire organization accountable for maintaining ethical standards and meeting regulatory requirements becomes a task with a caveat when stakeholders are unaware of organizational processes. Transparency is key to maintaining a sense of accountability among employees, continuous improvement, and role understanding. Merge health data management systems Patient care needs to be holistic, meaning all healthcare providers should work together to deliver the best possible outcomes. When data is siloed, professionals are left in the dark about what interventions and therapies their colleagues have already prescribed. Even though each provider’s treatment might make sense on its own, combining different approaches without coordination can harm the patient. It is like they say, “The operation was successful, but the patient died.” You need data interoperability to ensure all efforts are well-coordinated. This means different systems can interact seamlessly and exchange data quickly. As a result, pharmaceutical companies can gather and process large datasets from various platforms, speeding up drug discovery, ensuring patient safety, facilitating clinical trials, and improving the organization’s efficiency. Additionally, efficient data exchange minimizes redundant procedures and processes, leading to substantial cost savings. Therefore, you should also pour resources into interoperable systems that “talk” to each other, regardless of the vendor. Do not forget to deliver proper training for all stakeholders on how to use the technology correctly. It is also crucial to follow data exchange frameworks and regulations to ensure data transmission is fully secure. Ensure data privacy Neglect this aspect of data management, and you risk significant financial trouble and irreparable reputational damage. Unfortunately, your employees remain one of the main weapons in hackers’ hands. This does not necessarily mean your workers are directly causing data leaks, but their negligence and lack of data security education do. Security awareness training enables the organization to make smart decisions when storing and transmitting patient data. Access management is another important consideration in ensuring data security. It is essential to track who accesses which information to prevent your data from leaking into unauthorized hands. Multi-factor authentication is the way to go to protect your data with various validation methods. These include anything from a PIN number, password, facial recognition, or even eye scanning. Data encryption is also one of the most effective ways to minimize the risk of data breaches. Even if hackers gain access to sensitive information, they would not be able to decipher or make sense of it. Industry regulations like HIPAA provide guidelines on implementing encryption methods, but they allow healthcare professionals and other stakeholders to select measures that align with their unique business goals and needs. Facilitate data storage and retrieval Effective data storage and retrieval processes enable life sciences companies to boost operational efficiency, accelerate decision-making, and improve research and development efforts. This allows them to access data quickly and reduce downtime, speeding up clinical trials and the release of drugs to the market. Whether you advocate for moving to the cloud or prefer more traditional on-premises solutions, your storage solution should be secure, scalable, and cost-effective. The next step is to tag all your data for efficient retrieval. For example, we developed a content experience platform, eWizard, which uses AI to break down information into logical chunks and tag them automatically. This helps our clients navigate the vast amounts of data generated during marketing activities more effectively. We also recommend making regular backups to ensure no data sets are lost. eWizard auto-tagging engine Turn raw health data into insights There are three types of data analytics: descriptive, predictive, and prescriptive. Descriptive analytics lets you summarize historical data to identify patterns and trends that would otherwise be lost in the vast sea of information. For example, descriptive analytics lets scientists trace the connection between disease pathology and environmental factors. When it comes to predictive analytics, machine learning can be used to anticipate future outcomes. For instance, researchers can utilize big data to predict the onset of a condition or pandemic. This could be an invaluable advantage, especially after what we have learned from COVID-19. Prescriptive analytics, on the other hand, provides actionable insights to help you make the most effective and rational decisions. For example, with medical data on when and where a disease will occur, pharmaceutical companies can proactively develop and stockpile the right medications. Make sure your employees can easily digest health data and quickly spot patterns and trends. Use clear visualizations like diagrams, charts, or graphs. Interactive dashboards are also great, especially if you want to customize the visuals to different job roles. Final Thoughts Given the complex nature of disease biology, researchers need advanced technology to uncover patterns that explain various conditions. Proper medical data analysis is crucial, but it is also essential to securely store, collect, retrieve, and visualize information. This blog post is designed to provide an overview of the core aspects of healthcare data management to help you start and navigate your own data management journey. Trust the numbers and hands-on expertise. With over 14 years of experience in developing digital solutions for health data management, the Viseven team creates robust native, hybrid, and web apps that automate health data collection and organization, improve health outcomes, and personalize patient care. Our solutions comply with GDPR, HIPAA, and numerous other industry standards. We also pride ourselves on a 95% client satisfaction rate, with 80% of our clients coming from referrals. If you are looking for a reliable service provider, do not hesitate to contact our experts.
Medical Writing in Enhancing Healthcare Communication Posted on July 10, 2024November 11, 2024 by Andrii Nikulin Ever wondered how complex medical jargon gets translated into something we can all understand? The answer is medical writing. It’s like a bridge connecting the intricate world of medical science to everyday healthcare communication. As a specialized field, medical writing encompasses the creation of various documents, from regulatory submission documents to medical journal articles, that convey critical medical knowledge to diverse audiences. In an era where accurate and timely information can critically impact patient outcomes, effective communication in healthcare becomes paramount. Medical writers, thus, serve as key intermediaries between researchers, pharmaceutical companies, and the broader medical community. Today, let’s explore the multifaceted role of medical writing in healthcare communication, delve into how competent medical writers contribute to spreading medical science awareness, and facilitate the approval process for new treatments. Importance of Clear and Accurate Medical Writing Let’s talk about why clear and accurate medical writing is a big deal. Imagine a game of telephone, but instead of funny phrases, we’re passing along critical medical information. Scary thought, right? That’s why medical writers, whether they’re crafting promotional materials for pharmaceutical companies or penning articles for medical journals, need to be spot-on with their words. A single misplaced comma or ambiguous phrase could lead to misunderstandings that put patient safety at risk. It’s not just about using fancy medical terminology, it’s about translating complex medical concepts into language that healthcare professionals and patients alike can grasp. This crucial role explains why the market is projected to grow at a CAGR of 10% from 2024 to 2032, potentially reaching $2.57 billion by 2032. Clear writing can make the difference between a patient following their treatment plan or getting confused and failing. For medical device companies and research organizations, precise technical writing in clinical study reports or efficacy summaries can speed up the approval process for life-saving innovations. So next time you breeze through a well-written healthcare website or easily understand a scientific publication, thank a competent medical writer. They’re the unsung heroes making sure medical knowledge flows smoothly from research data to real-world application, keeping the wheels of health communication turning smoothly. Key Roles of Medical Writing in Healthcare Communication Medical writers are the oil that keeps the engine of healthcare communication running smoothly. Whether it is a patient reading a pamphlet, a researcher poring over a journal article, or a doctor consulting treatment guidelines, all of them are benefiting from the expertise of medical writers. Medical writers make sure that vital medical knowledge doesn’t get lost in translation, playing a crucial role in advancing medical science and improving healthcare for all of us. Enhancing patient education Medical writing plays a vital role in enhancing patient education by bridging the gap between complex medical knowledge and the general public. Skilled medical writers transform technical medical terminology and clinical research data into accessible, easy-to-understand information for patients. These writers create a wide range of educational and promotional materials, like brochures, healthcare websites, and informational leaflets. They work closely with medical practitioners, pharmaceutical companies, and medical device firms to ensure accuracy and relevance. By simplifying medical concepts and describing research results in layman’s terms, medical writers help patients better understand their conditions, treatment options, and preventive measures. For instance, a competent medical writer might develop a patient-friendly guide explaining a new medication’s benefits and potential side effects. They may also create comprehensive healthcare websites that break down complex medical procedures or clinical trial protocols into digestible information for patients. By enhancing patient education through clear, concise, and informative materials, medical writers contribute significantly to improved health communication and patient outcomes. Their work empowers patients with the knowledge they need to make informed decisions about their health, ultimately supporting better overall healthcare delivery. Supporting clinical research As the number of clinical trials has grown significantly over the past two decades, with over half a million studies conducted every year worldwide, the demand for competent medical writers has increased. Medical writing is a cornerstone of clinical research, playing a vital role throughout the entire process. From drafting study protocols and informed consent documents at the outset, to preparing clinical study reports and regulatory submissions upon completion, medical writers are integral to every stage. They assist in documenting ongoing trials, analyzing and presenting research data, and crafting manuscripts for publication in medical journals. Their expertise is crucial in translating complex scientific information into clear, accurate documents for diverse audiences, including regulatory bodies, healthcare professionals, and patients. Medical writers contribute to post-market activities such as pharmacovigilance reporting and developing educational materials. Their work spans pharmaceutical companies, research organizations, and medical device firms, requiring a deep understanding of medical terminology, research methodologies, and regulatory requirements. Increasingly, medical writers are also becoming adept at omnichannel communication, ensuring that their content is effectively distributed across various platforms and mediums to reach target audiences more efficiently. By bridging the gap between scientific data and comprehensible communication, medical writers play an indispensable role in advancing clinical research, facilitating drug approvals, and ultimately improving patient care. Their contributions ensure that the growing number of clinical trials worldwide are properly documented, analyzed, and disseminated, driving forward the progress of medical science. Facilitating regulatory compliance Medical writers help with facilitating regulatory compliance throughout the clinical research process. They prepare essential documents like trial protocols and clinical study reports, ensuring accuracy and consistency across all materials while adhering to current regulatory guidelines. These professionals excel at interpreting complex regulations and translating scientific data into clear, concise language for regulatory review. They implement rigorous quality control measures and work collaboratively with research teams to accurately represent study findings. As regulations evolve, medical writers must adapt quickly, updating documents and processes to maintain compliance. Their expertise in standardization, ethics, and transparency helps streamline the submission process and supports ethical research conduct. By fulfilling these crucial functions, medical writers enable pharmaceutical companies and research organizations to navigate the intricate regulatory landscape effectively, ultimately contributing to the successful development and approval of new treatments. Improving healthcare professional communication Medical writers develop useful tools like clinical guidelines, treatment protocols, and drug information summaries. These help doctors, nurses, and other healthcare workers make informed decisions quickly. By creating consistent, well-written materials, they help ensure that all healthcare professionals follow the same best practices. Furthermore, medical writers continuously produce educational materials for medical journals, helping healthcare workers stay current with the latest developments in their field. Most crucially, they summarize and present research findings in a way that helps healthcare professionals apply the latest evidence to their work. Challenges in Medical Writing Medical writing is a challenging and complex field that requires a unique blend of scientific knowledge, communication skills, and regulatory understanding. Medical writers face numerous obstacles in their profession, including: Rapid evolution of medical research: Staying in touch with the latest medical science and clinical research developments is crucial. Medical writers must continuously update their knowledge to ensure their content reflects the most recent advancements. Regulatory compliance: The life sciences industry requires strict adherence to regulatory guidelines. Medical writers must create regulatory submission documents, clinical study reports, and other materials that comply with technical guidelines set by international committees. Diverse audience expectations: Medical writers must tailor their content for different target audiences, from medical journal editors to patients accessing healthcare websites. Technological adaptation: Medical writers need to keep up with evolving tools and platforms used in medical communications and technical writing. How can medical writers overcome these challenges? At Viseven, our medical writers stay at the cutting edge of medical knowledge by actively participating in conferences and workshops. The writers benefit from mentorship within the company, leveraging the expertise of team members with MD degrees in various specialties and pharmaceutical industry experience. This internal knowledge-sharing, combined with our extensive network of healthcare professionals, provides Viseven’s medical writers with valuable insights and opportunities. Furthermore, our team is proficient in using various omnichannel tools, enabling us to create and distribute content effectively across multiple platforms. This commitment to ongoing education, skill development, and technological advancement ensures that our writers consistently produce high-quality, scientifically accurate, and compliant content across all therapeutic areas, from cardiology to rare diseases, while maximizing reach and engagement through diverse communication channels. Best Practices for Effective Medical Writing Effective medical writing stands on a couple of essential fundamentals that add to its clarity and impact. To create materials that are credible, accurate, and succinct, it’s crucial to master these fundamentals. EMWA even provides a checklist to help medical writers review and improve their work. Maintain clarity and clear structure Clarity is the cornerstone of effective medical writing, a principle emphasized by organizations like the American Medical Writers Association and the International Committee of Medical Journal Editors. Competent medical writers employ plain language, avoid unnecessary jargon, and eliminate ambiguity to ensure their target audience effortlessly understands the intended message. Structuring information logically is another key aspect of effective medical writing. Whether working on clinical trial protocols, sales force training manuals, or healthcare websites, medical writers enhance comprehension and facilitate knowledge retention by organizing content clearly. Utilizing headings and subheadings enables readers to navigate complex documents easily, whether they’re healthcare professionals reviewing clinical research data or patients seeking to understand their treatment options. Think about your audience Medical writers must consider their audience when creating content. For instance, when writing for medical practitioners or producing content for medical journal articles, using specific medical terminology is appropriate. However, when developing health communication materials for patients or the general public, it’s essential to translate complex medical knowledge into layman’s terms to ensure comprehension. Verify and stay consistent In the medical writing profession, accuracy and consistency are of utmost importance. Whether working for pharmaceutical companies, research organizations, or medical device firms, competent medical writers must meticulously verify information and cite credible sources to maintain the highest standards of accuracy. This rigorous approach helps prevent misinformation and ensures the validity of the information presented. Consistency in medical terminology, formatting, and style is equally vital. Adhering to established guidelines promotes uniformity across various materials. This consistency is essential whether writing for healthcare professionals, developing educational medical writing materials, or preparing regulatory submission documents. Final Thoughts As the field of medical science continues to advance, the importance of clear, accurate, and accessible medical writing will only grow. It remains an indispensable tool in ensuring that life-changing medical knowledge reaches those who need it most — from researchers and healthcare professionals to patients and the general public. In this era of information abundance, skilled medical writers will retain their value, translating complex data into knowledge that saves and improves lives. As we’ve explored, the role of medical writers extends far beyond mere translation of technical jargon, they are essential contributors to patient education, clinical research, regulatory compliance, and professional communication among healthcare providers. In this landscape, companies like Viseven play a crucial role in supporting the life sciences industry. Offering a comprehensive suite of medical writing services — from publications and educational content to promotional materials and digital solutions — we can help you with the multifaceted nature of modern medical communication. Moreover, our context experience platform, eWizard, allows pharma marketers to plan, create, modularize, and distribute digital content at scale. Fill out the form below, and we’ll contact you shortly to help you start and navigate your journey.
Top 7 AI Mistakes Pharma Companies Make Posted on July 5, 2024November 12, 2024 by Andrii Nikulin AI can do all sorts of marvelous things these days. It can create beautiful images, craft excellent articles, and even write great songs. Even though the technology is capable of many things, it definitely cannot prevent its users from making bad decisions and huge mistakes. From Google’s Bard AI chatbot making accusations about Big Four consulting firms to deep fakes about famous singers and politicians flooding the internet, many controversial AI incidents impact our society. So, who is to blame: the AI or its user? Our guide will tell you more about AI failures and mistakes and what you can do to resolve these issues and make the most out of artificial intelligence in the pharma industry. What Are AI Mistakes? Artificial intelligence is a truly revolutionizing technology, but it is not flawless: its mistakes can take many shapes and forms. It’s not just about AI giving you the wrong output; it can be any type of error, from biased information to data leaks. It’s sometimes hard to say who’s responsible for some mistakes: a company that implemented AI incorrectly, a developer of a particular AI-powered solution, or just a coincidence that led to big problems. No matter the answer, AI incidents, and mistakes can happen at any time with both small and large language models. Even big corporations might suffer from poor AI decisions: Microsoft had to cancel the launch of CoPilot+ Recall due to backlash over users’ data being continuously recorded and archived, and Netflix was accused of using AI-generated images in a true crime documentary. It seems like almost every other big company has faced negative reactions from society because of AI, and most of the time, it’s poor decision-making to blame. Understanding AI Errors and Incorrect Answers AI, just like any other technology, is far from flawless. Many things about it can make it a dangerous tool, especially in the wrong hands. Let’s take a look at the nature of AI errors and why they happen. Why mistakes occur Even though there are many types of AI failures, we can generally divide them into two categories: mistakes made by machines and mistakes made by humans. We’ll discuss the later ones in another section, but what about the situation where the AI system fails? The reason behind every AI failure is rooted in many limitations and challenges in AI development and deployment. For instance, AI systems trained on poor-quality data will carry over those errors, leading to consistently inaccurate results. Other factors, such as overfitting/underfitting, explainability issues, and the complexity of the tasks, also increase the risk of mistakes or incidents occurring. To understand why something might go wrong, it’s important to understand what types of AI errors there might be, which we will discuss next. Types of AI errors This list will go over some of the most common mistakes. Keep in mind that this list is not exhaustive, and your unique workflows might have other problems and vulnerabilities. Bias AI is capable of being biased, all because it is often trained on biased data. For example, a study by The Conversation exposes how Midjourney, a generative artificial intelligence tool, displays bias in the different types of images it creates. In some pictures, women were mostly shown younger than men and had fewer wrinkles; all images were conservative in how they portrayed different people, showing no tattoos, piercings, etc. Lack of common sense Common sense is innate to human beings, and it is not found anywhere else in either the natural or human-made world. It’s common sense for us that it’s dark at night and light during the day. But is it the same for AI? It does not “think” the way people do, meaning that it doesn’t have common sense. It’s trained on certain sets of data, which can be of bad quality, causing AI to sometimes spur out nonsensical information and untrue facts. AI hallucination Have you ever asked an AI chatbot, like ChatGPT, a question only to receive an answer that sounded both adequate and inadequate at the same time? If that happened to you, it’s okay: things like that occur more often than you might imagine. This type of error happens due to the AI’s ability to generate content even when it does not know the right answer. Its response might sound coherent, but the factual part of it will be far from the correct answer. This is an especially important mistake to remember since many users believe that AI, since it’s trained on large datasets, will never give you faulty information. Catastrophic interference Neural networks, inspired by the human brain, help machines learn and understand information and make predictions based on that knowledge. Unlike the human brain, a neural network may struggle to connect new information with previously learned data. This is a so-called catastrophic interference or catastrophic forgetting, and because of it, it might be harder to train some AI models. While humans can retain previous knowledge even as they learn new information (e.g., knowing that 1 + 1 = 2 or that the sun rises in the morning and sets in the evening), many neural networks struggle to connect all the information they learn after being updated. However, methods such as meta-learning, regularization techniques, parameter isolation, and other approaches can help mitigate catastrophic interference. TOP AI Mistakes Companies Make That Are Worth Your Attention Mistakes are not only about errors in how machines think and operate; many failures and incidents also occur due to human factors. Let’s take a look at some of these and discuss how they can be overcome. The shiny object syndrome When any type of technology becomes popular, sooner or later, everyone tries to integrate it into their workflows. Right now, numerous pharmaceutical companies are investing in AI tools that don’t align with their goals, and they do that without even realizing the problem behind this investment. AI is great, and everyone uses it to stay ahead of the competition, right? Well, this is only true if artificial intelligence is used correctly. Your company doesn’t need another expensive software if it’s not clear what kind of value it will bring. So, how can you leverage the capabilities of AI without making unnecessary investments? Know your goals. Define what you’re trying to achieve with the help of AI, and seek the right tools that will help you meet your goals. Based on the proven results, scale gradually and expand AI integration. Data dilemmas So many businesses rush into AI implementation that they forget to assess the risks the technology poses, including concerns regarding data access and safety. There is still a lot of bias towards the use of AI in many industries, and for a good reason: AI-based projects might go in a completely wrong direction due to inaccurate and incomplete data, and all of this can happen just because of one simple mistake that can go unnoticed just because the companies trust AI too much. Of course, the described situation sounds a little bit too dramatic. However, let’s not forget that whenever there is a new tech, there are many worries about data safety. If you want to make the most of AI and mitigate all possible risks, invest not only in AI-powered software but also in some security measures and data governance. AI-generated content risks According to the reports, 73% of marketers these days use AI to create different types of content. Almost everyone in the marketing field utilized artificial intelligence to some degree. For sure, AI-generated content has many benefits, such as faster content delivery, increased efficiency, and reduced content production costs. Still, there are many issues AI-generated content entails, such as factual inaccuracies, ethical and compliance concerns, lack of emotional connection, and plagiarism. GenAI is excellent at assisting content creators, but it is not yet a perfect solution for standalone content generation. To avoid creating and distributing misleading content that might cause reputation damage, focus on the usage of specialized AI models and maintain human oversight of all processes delegated to AI. Remember that there are no AI systems capable of fully replacing humans, nor should you do as well. Navigating regulatory minefields with custom tools Artificial intelligence can assist companies in the early detection of safety risks and other issues related to compliance. Everything sounds great on paper until the benefits of AI turn into disadvantages. Many custom solutions, especially made by third parties, can result in validation, compliance, and transparency challenges, putting companies at risk of data leaks and breaches. AI-based projects might be delayed or even derailed due to regulatory problems, often tied to unsafe utilization of technology. To prevent anything like this from happening, it’s important to work with regulatory agencies and follow industry guidelines, even if it sometimes seems too much. The talent gap Many companies are having difficulty attracting and retaining experts in the current competitive market due to talent shortages. In 2024, the hiring gap for all AI positions was estimated to be around 50%. Moreover, according to Deloitte, only 17% of organizations are looking for solutions to the problem. Both junior-level workers and seniors in many industries are experiencing difficulties getting used to the new technology, and for some, it is especially hard to adjust to the changes. The scarcity of experts in the new technology is a common problem. This happened many years ago when computers were first introduced to the general public. The first companies to solve this problem were those willing to invest in training their staff rather than solely searching for newly educated experts. If you’re dealing with the same problem, consider partnering with reliable technology vendors instead of seeking new people outside of your organization. Lack of change management The world never stands still. New technologies emerge, and old traditions go away. It’s important to always remember that and change your ways as the world evolves. Many companies are now making the same mistake again: instead of preparing their organization for AI adoption, they choose to either completely ignore it or force their employees to figure out everything by themselves. AI is here to stay, and the sooner you develop a comprehensive change management plan that covers all aspects of staff training and support, the better. Misaligned incentives Many businesses rush into AI implementation without even considering their goals. As a result, they don’t get any long-term value from the AI tools and solutions they choose and focus on short-term gains instead. For example, some companies deploy AI too quickly, which is already a huge problem itself, and don’t create any training programs for the employees. Even though organizations still receive the desired solution as soon as possible, in this case, without adequate staff training, it is impossible to achieve high-quality, long-term outcomes. Here is another example. Let’s say a clinic decided to implement a facial recognition system. Immediately, the establishment would improve their safety and increase patient identification. Also, such a system would save the clinic a lot of money. But is it everything a facial recognition system can do? In the long term, it can provide data-driven insights that can help the clinic personalize its greetings and services, which would definitely increase patient satisfaction and loyalty. No matter what type of AI solution you decide to implement, aligning it with patient-centric goals and considering the broader impact on your patients is crucial. With AI-powered analytics, organizations can learn more about their customers and deepen their relationships. Keep your patients and their needs in mind every time you consider introducing a new strategy or integrating different tools into your workflows, as all of it will have just as much impact on your customers as it has on your employees. Closing Thoughts Don’t underestimate human capabilities, and don’t overestimate AI’s. This technology is still evolving, and even when it does reach its peak, it will still need us, humans, to fully unleash its potential. You should not only embrace AI but also learn its strengths and weaknesses. Hundreds of thousands of businesses are looking for the best AI solutions right now. If you are ready to implement artificial intelligence into your workflows, contact us today to start your transformational journey. Our experts are always ready to provide you with detailed information on all AI-driven solutions we offer.