HelpDesk Team Lead

Job description

Viseven Team is looking for a skilled and self-motivated HelpDesk Team Lead!

Required Skills & Knowledge

  • In-depth knowledge of Windows, Linux, MAC OS
  • Office 365 administration (creation of accounts, cleaning of a mailbox. setting up policies)
  • Experience with different Software products: ability to find alternatives, set up and update different software for any popular OS.
  • Experience with DNS, NAT, DCHP, VLAN, VPN, TCP/IP). Understanding of model OSI
  • Broad knowledge of network protocols (RDP, VNC, SSH)
  • Experience with office peripherals, ability to set up office equipment and network printers.
  • Excellent knowledge of PC and laptop components, ability to identify a failed one, selection and replacement. Knowing the compatibility of PC components
  • Experience with administration and integration of Office365, Azure AD, Windows Server AD
  • Experience of creating documentation
  • Intermediate English
  • Excellent interpersonal skills with the ability to identify the customer’s technical ability and communicate with them in an appropriate technical or non-technical language
  • Demonstrated ability to solve sophisticated business problems with technology
  • Ability to manage a team

Will be considered as a Competitive Advantage:

  • Knowledge of setting up and support of monitoring systems ( Zabbix, Grafana)
  • Knowledge of setting up and implementation of orcestration and automatization (Ansible)
  • Knowledge of script languages
  • Basic knowledge of bash scripting

Responsibilities

  • Manage day-to-day operations, troubleshoot problems, provide maintenance and capacity planning, provision resources.
  • Supervise Helpdesk Specialists including hiring, training and evaluating performance
  • Serve as a technical expert in the area, deals with the most complex tasks.

What we provide

We understand that our employees are essential to making our goals a reality, so we empower them to share their vision. We reward this kind of passion with a highly competitive salary and exceptional benefits:

  • Passionate experienced team and enjoyable working environment
  • Professional and career growth
  • Paid time off 18 business days per year
  • Compensated lunch and free tea/coffee, fruits, and snacks
  • Healthcare Insurance – including dentist and gym
  • Accounting assistance
  • Regular corporate events and team-buildings
  • English learning courses
  • Opportunities to participate in professional forums and conferences
  • Paid time off 3 business days in case of marriage or childbirth

    First Name*
    Last Name
    Email*
    Phone
    Resume

    Allowed file types: doc, docx, txt, pdf, rar, zip. Maximum file size: 2MB
    Message