Framework Support Engineer

Job description

Viseven Team is looking for a Framework Support Engineer!

Responsibilities

  • Processing of all incoming requests from Tier 1 according to SLA with the corresponding customer;
  • Diagnosis of problems with the product (reproduction, testing, analysis of logging, identification of reasons and their documentation, description of the steps for reproduction and results of the analysis in the appropriate cases);
  • Finding a solution for the problem fix or escalation to the appropriate development team;
  • Notification to T1 about the request resolution progress;
  • Timely notification of T1 about delays in resolving a request if while runtime identifies issues that are solved by external software vendors or need to be refined by the development team;
  • Filling in the T2 internal knowledge base with the appropriate instructions about requests handling and fixing;
  • Conducting technical demos, training, and certifications for external and internal customers;
  • Support of eWizard Framework Documentation site;

    – Periodic and unplanned update, customization, testing of the content created by internal or external dev teams;

    – Monitoring of eWizard Builders instances and escalation of the identified problems to the appropriate development team;

    – Analysis, validation and detalization of requests for refinement of new functionality on content or framework level;

    – Testing of new functionalities after release

Required Skills & Knowledge

  • Git flow
  • Digital tech asset or content platform experience, usage of an asset management system is a big advantage
  • Knowledge of html5, css, js
  • QA basics – Acceptance Testing, Accessibility Testing, AlphaBeta Testing, Conformance Testing, End-to-End Testing
  • Configuration of SaaS solutions
  • Creation of technical documentation – guides, instructions

What we provide

We understand that our specialists are essential to making our goals a reality, so we empower them to share their vision. We reward this kind of passion with a highly competitive compensation and exceptional benefits:

  • Passionate experienced team and enjoyable working environment;
  • Professional and career growth;
  • Paid time off 18 business days;
  • Compensated lunch and free tea/coffee, fruits and snacks;
  • Healthcare Insurance – including dentist and gym;
  • Regular corporate events and team-buildings;
  • English learning courses;
  • Opportunities to participate in professional forums and conferences;
  • Internal and external courses for those who are ready to improve professional level constantly;
  • Professional Reading Club, where we refer to the best business practices of the industry.
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