Customer Support Specialist

Customer Support Specialist

We are looking for an enthusiastic Customer Support Specialis to be engaged in performing and enabling remote support of our software solutions.

Required skills and knowledge

  • English Level — from Upper-Intermediate (B2+);
  • Strong problem solving and research skills;
  • Ability to learn and adapt fast;
  • Stress tolerance and decision-making;
  • Ability to work in team;
  • High ability to demonstrate and present our solutions to technical and non-technical audiences;
  • Driven and motivated mindset;
  • Willingness to work on night shifts;
  • Customer support experience will be a great plus!
  • Experience with at least one MV* JavaScript frameworks/libraries (like Vue.js, Angular.js, React.js or other); 
  • Git knowledge;
  • Automation tools (Webpack, Gulp, Bower, etc);
  • Unit testing ;
  • Familiarity with pre-, postprocessing.

Job description

You will have to provide remote assistance to customers, respond to their support ticket requests and deliver exceptional customer service via chat and phone.

  • Registration, description, classification of the incoming issues;
  • Provide 1st line support (via chat and phone) to customers to ensure their content functions as designed and that Customers are taking full advantage of the various Viseven services functionality;
  • Aid Customer in streamlining business processes for increased productivity and efficiency;
  • Generate and share educational resources, trainings, and best practices;
  • Expected to consistently provide excellent Customer services and represent client needs and goals within Viseven to ensure quality;
  • Build relationships with Customer to encourage repeat business opportunities;
  • Keep abreast of new company products and services, and introduce them into Customers’ development processes;
  • Troubleshoot software-related issues and provide fast feedback about them;

What we provide

We understand that our employees are essential to making our goals a reality, so we empower them to share their vision. We reward this kind of passion with a highly competitive salary and exceptional benefits:

  • Passionate experienced team and enjoyable working environment;
  • Professional and career growth;
  • Paid time off 18 business days per year;
  • Compensated lunch and free tea/coffee, fruits and snacks;
  • Healthcare Insurance – including dentist and gym;
  • Accounting assistance;
  • Regular corporate events and team-buildings;
  • English learning courses;
  • Opportunities to participate in professional forums and conferences;
  • Paid time off 3 business days in case of marriage or child birth;
  • Comfortable office space.
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